Chatbots seem to find their way into the business world and using them is helping our day to day tasks and saves time for everyone.
A decision needs to be made from all decision makers in all organizations, to start using this technology, and to help their business and the chatbot technology to expand and improve.
When creating a program, whether it is an app or a chatbot, there are some features that all of them need to poses.
To help, we set up a list for you with ten features that every chatbot needs to have:
1). Feedback System
Feedback goes two ways: Give the customers a way to salute your brand and your chatbot, but also accept criticism and act accordingly to improve whatever there is that needs to be improved.
Choose the right messaging app so you can target the right audience. Facebook has the largest amount of users so it would be a safe decision. Try to spread your chatbot creation into all of the trendy messaging apps, as it will boost your user base.
3). Update and Customize
Be sure to update and customize your chatbot to improve the user experience, and make this tool the tool everyone will want to use.
4). Use the Phone
Smartphones are the most used devices today. This is the reason why messaging platforms are flourishing. Use the chatbot to be able to connect your customer with a real person if the issue can’t be resolved with the chatbot. With this, you will strengthen your customer connection with your brand, and they will feel safe to work with your company.
5). Involve Analytics
Analytics will provide to you a significant amount of data that you can use to make the wrongs right. With analytics, you can obtain firsthand knowledge on how the chatbot and human interaction is behaving, if the sessions are successful, if the chatbot acted in the manner that it needs to act in, and so on.
Give the opportunity to customers to follow your chatbot, as you will gain more returning users if combined with the marketing strategy of your company.
7). Push Sales
Make it smart enough to know when the conversation is coming to an end. Use this to widen the session and offer the customer some new products to see or a discounted product that they might want. It’s always polite to ask if they what the chatbot to show them, don’t just pop up an offer. Remember that the chatbot is mimicking human-like conversation and this is the main reason why we want to interact with them.
8). Augment the Space
Don’t stop with text and voice, give the users visualization. Provide quality photos that will provide a different perspective in the conversation. Everyone knows that a picture is worth a thousand words.
Be prepared to offer your clients payment inside the messaging app and don’t redirect them to your website’s checkout page, as they will appreciate that they can close the deal fast.
Variables are essential, so you can provide different words with the same outcome. In this way, you will have a chatbot that everyone can chat with.
Be more involved in technological advancements; your company and your customers deserve it.
Building a chatbot has never been easier, as we have made it simple. Use our platform, here at ChattyPeople, and try out this technology; you will be surprised of the benefits you will gain.
We encourage you to use our starter plan as it will cost you nothing start building your chatbot for free.
Posted by Slobodan S.