Warning: These 9 Mistakes Will Destroy Your AI Chatbot For Business

 

 

Building a chatbot ─ it’s the new best thing ─ and they’re spreading across the internet like mad. Catching the moment without ruining it is essential.

To help, here are 9 mistakes to avoid that people make when building and utilizing a chatbot:

1. Discover-ability is Nonexistent

Use all the strategies that you can think of to promote your chatbot, and give it awareness. Use followers of your brand to promote the chatbot through them. Get your chatbot’s information on the Facebook Bot Directory, as well.

2. Not Naming Your Bot

Giving your bot a confusing name or something similar to another bot of a well-known brand can confuse customers, and it will be hard to find your bot. Think carefully about your bot’s name, because your chatbot is an ambassador of your company.

3. Advertising Your Bot as Human 

Trying to fool your customers that the chatbot is a live agent won’t work out. First of all, the fast responses from your chatbot can give your customers the suspicion that it is a machine behind the communication, not a human, after all.

Also, if your bot does not offer the correct responses, and you portray it as a human agent, that will look even worse for your company. Make sure there is always an option to connect to a human agent if the customer desires to do so.

4. Not Testing Before Launching

If you don’t do the necessary tests before launching your chatbot, it might give the wrong impression and build a bad name for itself and your company.

5. Not Applying Clear Information Text

Responding with text replies that are too long will misguide the customer, and he will lose interest in using it. Your chatbot should give a clear and straightforward answer with enough information to resolve the problem.

6. Not Pushing or Over Pushing Offers

Over-promoting your marketing campaign and bombarding customers with promotional items that are not tailored for everyone will end being considered “spamming your chatbot.”

At the same time, be sure to promote the correct offers to the right customers. Let your bot learn each customer’s preferences to do this efficiently.

7. Not Giving Your Bot a Human Touch

The biggest mistake is to give the chatbot liberty to do everything by itself. Human touch is still necessary for larger and more technical or personal issues. You need to provide your customers via your chatbot a way to be connected with a human when needed.

8. Not Solving The Entire Problem

Make the chatbot’s abilities transparent for the user. If you don’t provide the information of what can it do, the customer can get frustrated for not getting the needed information and will lose time. In the end, you may end up losing the customer, as well.

9. Building the Chatbot From Scratch

There are a lot of reasons why you should not start to build your chatbot from scratch, all on your own. Time and effort are two, and there are so many traditional uses of third-party companies that can be easily integrated with pre-built chatbot platforms.

Moreover, it’s easier and more efficient to integrate some of Google’s services from a pre-built chatbot platform, such as ChattyPeople, then develop some similar services for yourself.

Final Thoughts

Use this guide for a little guidance on what to avoid and what to concentrate on when building your chatbot.

Build a chatbot today, as it will help your customers, and provide a bigger audience for your brand.

ChattyPeople is here to help with building your chatbot for your business. Use our easy-to-use platform and capitalize on the free starter plan.

Register today, it’s free to start!

Posted by Slobodan S.

Conversational Banking Where Chatbots Take Over

Banking industries have taken advantage of this new chatbot technology and provided us with the best customer support agents possible.

Instead of going inside a branch, losing time waiting in line, making a phone call or searching for a proper answer to your issue, chatbots can step in and give us a fast way to reach our information.

Conversational Banking

The purpose of conversational banking is to interact with a smart program that will help you get the information you need.

You can ask chatbots simple inquires about:

♦ Account information
♦ Balances
♦ Routing numbers

Plus, much more.

Why Use Chatbots for Banking?

Why, when we can get all that information via websites?

First of all, chatbots are fast. Yes, they are faster than humans, and they can find the answer and reply to questions even more quickly.

There is no more “thank you for your patience,” as we are receiving the information instantly. They can calculate and help you with decisions on things you might want to buy, give you a visual chart of your spending habits, recommend if that is the right thing to do, and if you can you afford to buy without future financial discomfort.

How Can Chatbots Work on Messenger?

Using chatbots provided for the Messenger platform is more convenient because it’s faster. But if your Facebook account is not linked to your bank account, for example, your chatbot will connect you through Yodlee which is a Software Company that develops an account aggregation service.

A few things you can use Yodlee for:

♦ Credit card balances
♦ Bank statements
♦ Travel rewards

Several companies specialize in improving the banking experience and have developed Artificial Intelligence to provide a better customer experience.

One of these companies is Clinc, a company stationed in Ann Arbor, Michigan. Clinc is founded by AI and Systems Research Professors from the University of Michigan: Professor Jason Mars, Professor Lingjia Tang, Dr. Michael Laurenzano and Johan Hauswald.

Back in September, Clinc created the Finie bot ─ a name created by combining “Finance” and “Genie.” Clinc is aiming to be the brain behind the banking services for delivering interactive customer experience through intelligent machines.

Final Thoughts with ChattyPeople

From branches to ATMs via Apps and chatbots, this is the direction of the most powerful industry in the world, “Banks.” And it will be for everyone.

Use our platform here at ChattyPeople to walk side by side with new technology!

Register today, and we will provide you with a free start-up plan and easy-to-use platform to build your chatbot.

This is what we do best: We help entrepreneurs and companies to grow their business and take advantage of new technology. Don’t miss out!

Posted by Slobodan S.

How Do You Monetize A Chatbot?

 

 

Chatbots are starting to dominate the internet, and with the use of chatbots, everything should become much faster and easier.

With new technology, there is a new way for people to earn a profit. With the use of chatbots as a technology, which is pretty new, there is an opened slot for people to make extra earnings or even build a new business.

There are new chatbot Apps, and they are becoming more convenient to use, as there is no need for storage of memory, no downloads and no installations.

Here are several tips on how your bot can earn more:

Facebook/Shopify

The best e-commerce solutions, for now, is Facebook and Shopify, so be sure to take advantage of Facebook’s large user base, and sell on Shopify. Utilizing these two platforms is the way to go.

Subscribe

Build your chatbot with an option for the client to subscribe to your site, email and blog. With this, you will build a customer base and will be much quicker to promote your marketing campaign.

Coupons

Give the option to your customers to earn a coupon and make them work for you. Give your customers the opportunity to earn a discount by spreading the word for you, by telling them to introduce your chatbot to their friends. With this strategy, you will get satisfied customers and will gain bigger awareness of your chatbot.

Be Unique

Find something different to offer to your customers that will be useful and help your customers. Don’t allow your chatbot to be lost in the digital space among other chatbots; try to make an impact and stand out from other chatbots. There is no limitation, so use your imagination.

Affiliate Marketing

The oldest trick in the book. This is very simple step that you can use with your chatbot for making money. Let`s say that you are using your chatbot for your store and consumer is asking for a specific black shoes size 5 – you don`t have them. In that moment, you are losing your consumer and your profit. On the other hand, by using affiliate marketing, certain sponsored brands could be shown preference when providing answers. In this case your chatbot would give options for that same shoes in same size as per buyers request to another store. When buyer complete the purchase, you will be credited as referrer. It`s a win – win situation.

 

Leads Generation

Another great option for monetizing your bot. Let`s say that you are using your chatbot for your bakery and you only sale pastries. At the moment of purchase, you can add suggestions from your partnered company about cooking supplies.

Leads are very valuable and you can make a lot of money but selling them to the right company.

Final Thoughts

Making your chatbot profitable is all about building a bigger audience and a knowledge base for your chatbot. Put your experience to work and use your knowledge to make a unique chatbot that everyone will love.

A final tip from ChattyPeople:

Use our bot building platform here at ChattyPeople for free to start.

What we do here at ChattyPeople is to help entrepreneurs and companies, big and small; we simply give people the opportunity to reach the new chatbot technology. Our platform is easy-to-use with simple drag and drop menus.

Start building your chatbot with us and take advantage of our free startup plan today!

Posted by Slobodan S.

How To Improve Chatbot Retention Rates

 

Retention rates are vital, especially with chatbots. Primarily because chatbots my act smart and technology is providing them with more human-like interactions, but they still are not humans.

Chatbots can’t see if the customer is satisfied or not, so you have to find a way on how you can learn if the interaction went well.

To help, here are several tips on how you can improve chatbot retention rates:

Set Customer Expectations

Customers, in general, intend to remember bad experiences over the good ones. That is why you need to provide realistic information on what you are able to provide to your customers.

If you are selling online, give yourself time for errors, such as other companies that you use to deliver a package, for example. Give your customers detailed information on when they can realistically expect a delivery and which company will provide that service, such as USPS, FedEx or UPS. Additionally, give them tracking information. With this option, you will give them information up-front of what to expect.

Use the Words They Love to Hear

You should know your audience and be prepared to provide the words that they want to hear. If you are selling surfboards, for example, you don’t want to use the phrases like “Yes Madam” or “Yes Sir.” You are dealing with a more energetic group of people that are thrill chasers, so you need to address them in a way that feels natural to them. Be sure to learn your audience and give your chatbot the acceptable language for your customers. Some words encourage the customers to buy, some may not.

Take Advantage of Your Products’ Power

When you have a unique product, you will feel the excitement; show that excitement you have for your product and spread it via the chatbot and represent it to your customers. Increase the conversion flow with something different.

Make It More Personal

You need to care for your customers, and you need to show them, so they know. You need to find ways, and by putting yourself in the shoes of the customer, you will see if some ideas are okay to implement, or not.

For example, you can send them a happy birthday message and even a coupon just for them. With this kind of activity, you can even utilize reciprocity and gain more loyal customers.

When you find out that they received the product, ask them if everything is okay with the order. In this way, you will give the chatbot a better relationship with the customers. Build trust through relationships.

Implement Customer Feedback Surveys

This is a convenient tool; with feedback and surveys made through the chatbot, you can collect so much valuable information.

With the information gathered, use it to improve your business and the interaction between the chatbot and your customer.

Be the Expert They Want You to Be

Provide customers with a chatbot expert, mentor your chatbot, widen its knowledge base, and put your experience to it. Customers will expect you to do that.

Final Thoughts with ChattyPeople

When working with people, there are always ways to make a mistake, so all you can do is to provide the best customer service that you can, and you should improve on it all of the time.

Use our platform here at ChattyPeople where you can easily update the database of your chatbot with new ideas of how it should interact with your customers.

Register for free and use our free starter plan to build your chatbot. And, give your customers the opportunity to reach and interact with your company, 24/7.

Posted by Slobodan S.

5 Ways Enterprise Chatbots Will Change Your Workday

Can Machines Do What We Do?

More than 50 years ago, we asked this question to ourselves, and we are in a constant state of implementing Artificial Intelligence into robotics and programming.

Since IBM’s Deep Blue Computer that won the chess match over the world`s champion, Garry Kasparov, developers have made big progress in coding and the use of AI to mimic human behavior.

The need to have someone to help us with our daily tasks was the direction that was taken when creating the chatbot.

Here are 5 things that are useful if you decide to implement a chatbot in your workday:

1. Customer Support

To have someone take over your customer’s inquiries gives you the time to focus on bigger and more important aspects of your work.

Don’t get me wrong, customer support is one of the most crucial factors of any company.

The company that provides excellent customer service is a company that cares about their customers.

The point is that chatbots can make this area of your business much better. With having a chatbot from the start, you are providing the best customer service.

How? Why?

Chatbots are restless machines that give your customers opportunities to reach you 24/7. Plus, they can serve more customers at the same time which proves to be cost-effective.

2. Personal Assistant

To set up and arrange meetings takes a lot of time for one person to achieve, especially if there are a lot of attendees.

However, a chatbot can do this a lot faster. They can do this with their capability of learning and to expand their knowledge base, and by keeping track of everyone’s calendar.

Their quick function makes them the “Ultimate Personal Assistant.”

3. Tasks and Projects

Everyone wants to have an assistant assigned to every team, but it’s just too costly and not every company can afford the space to employ that many people.

With chatbots, you can assign one for every team, and they will keep track and give updates on each project.

Additionally, you will be able to chat with each bot and get an instant response, and you can ask them what tasks are assigned to you or ask who is working on each task.

4. Information

With the ability to interact with customers, chatbots can gather data that gives you useful insights about the business you are in, and you can use this data to your advantage.

You will be able to continually improve your business and be able to increase revenue with the high-quality leads provided by your chatbot.

5. Sales

With chatbots, their abilities are endless.

You can have a multifunctional tool that provides help to you for growing your business.

With the option to push and make sales while interacting with a customer, and during any inquiry, you will gain a “Top Notch Sales Agent.”

Final Thoughts

It’s proven that computers can calculate faster than humans can, so this makes them, in some way, better and more efficient.

And this was the point of improving technology ─ so we can concentrate on bigger aspects of our work ─ and life itself.

We at ChattyPeople are here to help you build and integrate your chatbot. It’s free to register and to get started.

Don’t wait, the time is now to build your company’s voice ─ your chatbot.

Posted by Slobodan S.

10 Benefits Of An Enterprise Chatbot That Will Surprise You

What was the point of implementing chatbots into our digital world?

It all started with improving customer experience, simplifying the way customers can reach information, and solving their problems.

It all began with the idea to improve old and very frustrating ways of customer support, such as 1-800 phone calls.

Here is a different perspective and a list of 10 benefits of how chatbots will surprise you and what they will become:

1. Different Ways of Representing Your Company

We all remember the history of how a company used to represent itself to the public. It started with business cards, went to building websites, and now we have a new opportunity to do even more, through a chatbot.

2. Chatbot is Your Second Logo; Make it Right

Chatbots are your representatives in the digital world; you want to make yours different from other chatbots in a way that will show your brand off ─ the way you intend it to be seen.

3. Attract More Millennials

Millennials are in constant search of new technology, and they are really quick in adapting to new things.

This is the reason why they love dealing with chatbots more than people. Also, they were born surrounded by computers, so it’s natural for them to see new technology all around them.

Millennials are the consumer today, and it’s a big plus to have a channel that will attract more of them.

4. Problem Solvers

With the data in arm’s reach and improvement of AI, chatbots will become problem solvers. They can calculate and search quicker than humans can, so this is one big surprise we are going to get in the near future.

5. Brand Ambassador for Free

Give your best to make your chatbot as unique as possible and it will become a celebrity. And, it will promote your company for free.

6. Replacement

Bots will replace most Apps.

We all have noticed that the App stores are over-filled with useless Apps. With chatbots, Apps will be even more meaningless, and this is a change that is going to happen soon.

7. Natural

They came to our digital world and we are okay with them as we were waiting for chatbots to happen.

Also true is that we are waiting for a replacement for customer support agents. Chatbots will not show frustration, and with their professionalism, they make customers feel that the company cares for them because of the good job that they do.

8. No Coding Needed

A program that requires no coding to be built is a big surprise. You can use an easy-to-use platform and make yourself a chatbot quickly.

When I say no coding, I mean that they, the chatbots, are pre-coded and you don’t need to code, at all, to get an end result ─ your chatbot. The platform does all the hard work for you.

9. Easy-to-Access Information

With the use of one chat platform, we can access much quicker and easier information, and even shop faster than ever before.

No more phone calls or installing an App ─ just use the chatbot and order a pizza, for example.

10. New Industry

With the creation and implementing of chatbots, especially into the Messenger platform, Facebook made a new direction in the digital world that will create new careers for people to pursue.

The internet has helped us in so many ways from creating jobs out of thin air to allowing business to grow, and this is the next stage of creating jobs for people.

Final Thoughts

When things looked simple enough, chatbots proved us wrong and gave us a new way of how business should work.

Be prepared for the “Next Big Thing” ─ a chatbot ─ and start building your own today.

ChattyPeople can help by using our free platform to start creating something different.
It’s Free to start, so register now.

 

Posted by Slobodan S.

Chatbots And Logos: What Do They Have In Common?

 

Chatbots are becoming representatives of brands, and they will become the Logo of every brand, as well.

What is the common thing that connects chatbots with a Logo? Or, to a brand? To see the connection, we need to go back and look at how the Logo has become what it is today.

What is a Logo? 

Companies started to use Logos to aid and promote instant public recognition.

It is a symbol that represents the company and what they do. It could be a symbol that gives you association of some company product or a company motto of what is behind their product.

For example, Nike and their slogan of “Just do it.” Whenever you see Nike’s logo, you have the slogan in your mind. Or, if you see their Logo with “Just do it” you know it’s Nike. And, the funniest thing is, that it has nothing to do with shoes; it’s the purposes of the company and what you can do with their products.

The Logo of one company becomes a distinct representative of the company, and the ones that build strong Logos with a strong story to tell behind it, become the most powerful brands in the market.

A  Chatbot as a Logo

The era of creating Logos and designing them started in the 1870s. If a Logo is a symbol that gives us an association with some company, that is what a chatbot will do.

Companies will provide unique names and purposes of what their chatbot will be, and what it will do for us.

Chatbots will become the company’s first contact with the customer. They will represent what you can do for your customers and what you are selling. They can provide customer support or help them to shop. But, either way, they will be the first thing that consumers will see and use.

This is the opportunity for new startup companies to achieve much more and much faster than before.

How?

Think of some businesses that currently don’t have a chatbot within Facebook Messenger and what you can provide to the people with one.

For example: When I want to order flowers, now, I know that 1-800Flowers is on Messenger and I’m already thinking about them. Therefore, I will use their chatbot to order flowers and not go to any other company.

Mark Zuckerberg was even joking that you don’t need to call 1-800Flowers anymore ─ you can just use their chatbot on FB Messenger.

The Difference?

One of the differences between a Logo and a chatbot will be that Logos are more visual then chatbots. We see them all the time.

With the chatbots, it will be little different, as we can find the chatbot through a quick search in Messenger by their name.

So, well-known companies will probably give the name of the chatbot as the name of the company, and this is because they already have a significant client base.

Therefore, as I said before, this will be a tremendous opportunity for startup companies who can gather more audiences with their strong and catchy name of their bot, and of course, with the things that they can do for the people.

Final Thoughts by ChattyPeople

Use our platform and our free plan to start and build your custom chatbot today.

Make it as unique as possible, and bring your chatbot into the digital world so your company can achieve what other companies have in the digital world today.

Posted by Slobodan S.

Chatbots: The Next Big Thing

 

Chatbots have already impacted our lives and the digital world that we use. They have found themselves useful enough that they are here to stay.

What can we achieve with chatbots? And, what is the purpose of using chatbots? I think the limits are only in our imaginations.

Are Chatbots the Next Big Thing?

I believe they are.

Why?

It`s because they have opened a new way of doing things. The way we did things so far was with a click and a swipe, and we managed our digital lives by jumping from one App to another.

Plus, digital life today is at least a quarter of our overall time.

How? 

Here are some examples:

• We order food using an App or a website
• We call a cab
• We shop
• We socialize
• We do research
• We use navigation through map Apps
• We do a bunch of other stuff, too

What is the Purpose of Chatbots?

It all started with improving the way how companies serve people. Customer Service is the most common use of chatbots, and people are satisfied that companies provide them with the opportunity to be reached 24/7.

But, that is not all that we will be using them for.

Here are a few other ideas:

Messenger Integration

Chatbot integration in Messenger is the next big thing.

With integration into Facebook Messenger, Messenger will become “The next internet platform,” and chatbots will become the next websites.

There are changes in how we are going to use chatbots over a regular App or a website. Chatbots are becoming the soul of websites, as companies using chatbots give their websites a way to interact with customers, in comparing with how we are using the websites now, with one way of interacting.

If we go back and remember how the internet started, you will see that something similar is going on right now.

With the creation of the World Wide Web and the internet, we found an opportunity to create a new world, the Digital world. Inside that Digital world, we found ourselves to coexist and interact with each other; we opened a way to represent ourselves through zeros and ones.

Then, we faced a problem, which is “Data.” We started to upload pictures, play online games, and much more, and with doing this, we were in need for a bigger hard drive and better memory capabilities for our devices.

With the improvements of Cloud-based tools that we use now, we won’t need that much memory on the devices that we are using. So with the use of chatbots, we wouldn’t need the installation of anything as it will all be inside Facebook’s database and Facebook via Messenger will be the channel that we will use. It will become the most-used channel that will provide us with everything that we need, and it will work much faster than before.

Let Me Put it This Way: One App for Everything

Most of the chatbots will be found through the Facebook Messenger App. So, the opportunity to build another world inside a world is going to become a reality soon.

Soon, we will start developing all kinds of chatbots that will have the same purpose as the Apps of today, and they won’t be just Customer Service Agents.

Let me give you an example: We have a phone that has limited memory, and now we go into the App store and search for the App we need. Then, we are downloading the app and installing it on our phone, and after this process, we are going to start to use that App.

When we run out of phone memory, we are buying a new phone with more memory. So, what we will be able to do instead of going into the App store is that we will search Chat App through Messenger and start using it instantly.

We can shop, pay bills and do everything that we did before, just inside the Messenger App.

No Boundaries

When we fly on a plane, and we press a button above our heads, a flight attendant will show up and ask us how they can help. Or, when in a restaurant, you have a waiter and ask them to bring you something.

This will change by crossing the boundary that companies like Amazon, Google and Apple did with the ability to take chatbots out of the digital world and bring them into the physical world, by giving them bodies.

Imagine shortly that we will have chatbots in every restaurant and in any physical store. Yes, I’m talking about devices with Alexa, Siri and Hello Google.

With the use of this technology, there is no limit, as we soon will have personal robots, new home phones and much more.

Final Thoughts with ChattyPeople

ChattyPeople is here to help!

Try ChattyPeople Bot Building Platform today to get started on building your own bot. We offer a free plan to start. Register now!

 

Posted by Slobodan S.

Slack Bot Tips For Your Business

 

Slack is one of the new methods of communication for team members. It will help your team to be working out of one virtual office instead of spreading out through different applications and opening infinite tabs on their browsers.

Most important is that every team member needs to be updated on progress regularly. And, that’s achieved through communication, as you need to provide your team members with updates on tasks. But that can be time-consuming.

That’s why using Slack and keeping it all in one place will help your team to be more productive and building a chatbot for them will provide better communication between them.

For a successful business, there must be a successful team, and the most important aspect for achieving this is communication.

Here are five basic communication tasks that your Slack bot should have:

Communication Tasks

1) Manage Mailing Lists / Databases

Your chatbot can manage the mailing lists and provide you with a database that will keep your team up-to-date. And the chatbot can provide internal knowledge databases that will be easily accessible for everyone. It will especially help new team members to catch on.

2) Telephone Clients

Chatbots can assign someone from your staff to make the phone calls that need to be done for the day, or even spread and divide the list of clients that need to be contacted equally for everyone. In this way, every team member will have the same amount of time to work on the team project.

 3) Information

Chatbots can provide the team members with information on which member of the team is assigned with which task, and in this way, if they need to contact someone, they will contact the right person without disturbing others. Or, they can quickly ask for help from a person that is involved in their segment of the project.

4) Keep Track of Progress

Assign your chatbot to keep track of the tasks and the progress of every team member and give you updates. And, it can give the team members updates of the overall status of the project, as well. This will keep everyone in the loop.

5) Anonymous Feedback

Give your chatbot the ability to send anonymous feedback to the project manager or to you. With this, you may get better insight if there is a problem inside your team, and you can resolve the problem constructively.

Final Thoughts

Using Slack as your virtual office is a big deal for your team members, and it will help them to be more organized, and also save time.

Building for your team a customized chatbot will improve their efficiency and better the communications between them.

Start building your chatbot today for free with us here at ChattyPeople!

You can use our chatbot building platform and take advantage of the free starter plan; we can integrate your chatbot into Slack so you can use it in your workplace.

Feeling left out at work can affect your employees’ efficiency, so build them a chatbot that will provide them with all the updates there are. It`s easy, and it’s what we do best here at ChattyPeople.

Posted by Slobodan S.

 

5 Ways How Chatbots Have Impacted The Travel Industry

 

Chatbots are among us, and they are expanding because of the needs of the people getting information quick and easy.

They are proven to be our best pals when necessary, and with the travel industry, that is what we need.

Here are 5 ways how chatbots impacted the travel industry and how they can help us to simplify our vacation plans:

1. Do the Search for Us

Finding the right accommodation and travel route that fits your needs can be a little tricky doing it the old fashion way.

With the use of chatbots, we are skipping on the phone delays and late responses from the sales agents. Instead of calling from one to another travel agency, we can do that with a use of a program.

The most important aspect is that they are able to find the cheapest price that is provided on various sites and save us some money.

2. Book

The ability to instantly book online saves time and gives us the opportunity to catch and secure the deal we found immediately.

3. Info

Information is everything, and searching websites looking for answers, is time-consuming and can get a little frustrating.

For example:

  • Baggage allowance
  • Time you need to get to the airport
  • What gate we need to use
  • Where can we find the lounge bar
  • Is there a kids corner
  • A well-trained bot can provide information about the surrounding areas and give us tips and suggestions for sightseeing or a good restaurant close buy from the location of our accommodation

A bot can tell us all of this info instantly.

4. Update

The constant updates will give us a piece of mind that the flight is on time, delayed even canceled.

With these kind of updates, we can prepare up front and adjust, if needed.

5. 24/7 Support

Having someone that we are able to contact 24/7 about some unexpected issue is extremely helpful.

Imagine having your own personal travel guide who can help during your travel; it can be your companion that can provide the right information at the right time.

The connection between the chatbot and the internet can be a powerful tool if used correctly.

Can you imagine sightseeing a new city and the chatbot knowing your location and interests, giving you constant suggestions that will provide you a better experience in the city ─ instead of looking at the map and doing searches on the phone ─ instead of losing time ─ you can know that you won’t miss the things you like.

Final Thoughts From ChattyPeople

If you own a travel agency, you need to rethink why you haven’t built a chatbot yet.

Here at ChattyPeople, we can help you create your customized chatbot that will provide the experience that your clients deserve.

With the right tool, and good people ─ ChattyPeople ─ you can only gain, and the best thing is, that it’s free to start.

Posted by Slobodan S.