Can Machines Do What We Do?
More than 50 years ago, we asked this question to ourselves, and we are in a constant state of implementing Artificial Intelligence into robotics and programming.
Since IBM’s Deep Blue Computer that won the chess match over the world`s champion, Garry Kasparov, developers have made big progress in coding and the use of AI to mimic human behavior.
The need to have someone to help us with our daily tasks was the direction that was taken when creating the chatbot.
Here are 5 things that are useful if you decide to implement a chatbot in your workday:
To have someone take over your customer’s inquiries gives you the time to focus on bigger and more important aspects of your work.
Don’t get me wrong, customer support is one of the most crucial factors of any company.
The company that provides excellent customer service is a company that cares about their customers.
The point is that chatbots can make this area of your business much better. With having a chatbot from the start, you are providing the best customer service.
Chatbots are restless machines that give your customers opportunities to reach you 24/7. Plus, they can serve more customers at the same time which proves to be cost-effective.
2. Personal Assistant
To set up and arrange meetings takes a lot of time for one person to achieve, especially if there are a lot of attendees.
However, a chatbot can do this a lot faster. They can do this with their capability of learning and to expand their knowledge base, and by keeping track of everyone’s calendar.
Their quick function makes them the “Ultimate Personal Assistant.”
3. Tasks and Projects
Everyone wants to have an assistant assigned to every team, but it’s just too costly and not every company can afford the space to employ that many people.
With chatbots, you can assign one for every team, and they will keep track and give updates on each project.
Additionally, you will be able to chat with each bot and get an instant response, and you can ask them what tasks are assigned to you or ask who is working on each task.
With the ability to interact with customers, chatbots can gather data that gives you useful insights about the business you are in, and you can use this data to your advantage.
You will be able to continually improve your business and be able to increase revenue with the high-quality leads provided by your chatbot.
With chatbots, their abilities are endless.
You can have a multifunctional tool that provides help to you for growing your business.
With the option to push and make sales while interacting with a customer, and during any inquiry, you will gain a “Top Notch Sales Agent.”
It’s proven that computers can calculate faster than humans can, so this makes them, in some way, better and more efficient.
And this was the point of improving technology ─ so we can concentrate on bigger aspects of our work ─ and life itself.
Don’t wait, the time is now to build your company’s voice ─ your chatbot.
Posted by Slobodan S.