Chatbots are still new, and they are exciting technology that everyone wants to use and experiment with.
However, like any new technology, there are ways that they can be security risks, as well.
Here are 7 chatbot security issues you need to consider and try to prevent:
This one is critical of how we are using chatbots. What I mean is that you need to consider what platform you are using to shop on. Is it a random website or a well-known store platform?
Using a chatbot on an unsecured website could become an information security risk. Therefore, for e-Store owners, we need to establish an encrypted channel that will provide the safety we demand for our customers.
Payment is, I think, the most important security issue. When payments are involved, no matter what channel you use, you need to provide well-proven and secure payment methods to your customers so you can provide trust and ensure their way of shopping.
Even if today’s banking system differs from the last couple of years, and the bank itself provides security, you are obligated to make your digital space safe for your consumers.
3. User Identity Authentication
This one, as all security issues, is important, but I would say, critical.
Chatbots are in the beginning stages still, as they are a new technology, and a lot of companies, new and old, will want to take advantage of one.
User identification could be a problem for new startups to gain trust in because the old and well-established brands have been with us for a while. Because of this, they have already built a trust connection with their customers, and it’s easier to give information to someone you have already worked with that is using a new technology.
It’s like your well known Rickshaw rider bought a car and now is a Taxi driver.
Every new technology is vulnerable to security breaches via hackers who want to find users’ information and exploit it. Hackers can easily probe through simple channels of communication, so you need to provide well-established security steps if you want to use a chatbot as a tool for your website.
5. Identity Theft
Identity thieves use the information they can obtain online to abuse and take advantage of your bank account and they can ruin your credit rating. So, again, I would say this will be a trust problem for users to use a new technology with a new brand and will provide a little piece of mind if we use a well-known brand instead. But there is protection available, even for startup companies, so be sure to utilize it.
As with every channel on the internet that we have used so far, there are scammers, and there will be scammers to be aware of in the future.
The good thing about chatbots is that you can block them through Messenger.
I need to mention these well-known security risks ─ well known in the computer world ─ Viruses, Malware and Spyware.
As we all know, viruses have been with us from the beginning of the computer industry. You should be aware of viruses, as well as malware, and don’t allow yourself to download and install something from a chatbot because chatbots can use it instantly and there is no installation required when dealing with chatbots.
What is Malware?
Malware is software that is intended to damage or disable computers and computer systems. There is a big possibility for it to be spread through chatbots, but one thing is on our side, and that is that the malware chatbot will send you a download file, so keep this in mind: Don’t download a file that you don’t recognize.
Your protection is that chatbots don’t require downloading and especially installing an App or software.
Spyware is a computer program or Mobile App that can retrieve information about a computer and forward it to an external party. So, I will say, remember this trio of programs and don’t install anything from a chatbot, at all.
7. Facebook is an Answer
With all the above-mentioned issues, we can still have a little peace of mind: If you use Facebook as a channel to connect to the bigger audiences and a way to sell, we all know what kind of company Facebook is, and that they are providing the necessary security that we need to have.
And, when implementing your shopping experience through Facebook, they provide payment methods that are proven to be trusted and secured.
If you use a well-known and established social network, like Facebook, and take advantage to sell through them, you will gain customers’ confidence and provide security and teams of people that are working on security and improving it every day.
Final Thoughts with ChattyPeople
As every new idea has risks, so is the way with chatbots. But one thing is for sure: We have more experience and more knowledge than before.
Be sure to keep one thing in mind when deciding to build a chatbot: Use a bot building platform that can be integrated with Facebook.
In fact, try our Bot Building Platform here at ChattyPeople. Our platform is safe and free to get started, plus we will integrate your new bot into Facebook for you.
Posted by Slobodan S.