Top 5 Chatbot Functions You Need To Have

Chatbots, even in the early stage of development, are proven to be helpful for organizations. However, building a chatbot and deciding to do this can be overwhelming.

Using new technology can be a little confusing, as well, and you may not know what the chatbot needs to do. This is why we have put together a list of five functions that all chatbots should have.

Top 5 Chatbot Functions

1). Collect Data

Don’t lose the data on your chatbot’s interactions, as it can be helpful for your organization. Build the chatbot to be curious and provide small surveys, as this will help you to get inside your customers’ heads, and give the chatbot proper direction and focus on things that people think are important.

2). Subscribe

Giving your customers the option to subscribe can benefit you in several ways. Clients that love your brand want to know when something new is going on and can be informed about it. Also, having subscribed customers will help you efficiently execute a marketing campaign which will be free without involving marketers.

3). Variables

Give the chatbot the function to act smart. Providing the data and expanding the chatbot’s knowledge base will make it easier to understand. With the ability to present different outcomes and use different words to provide an answer, it will make your chatbot a conversationalist that can deal with everyone.

4). Connect to a Live Agent

Offering a chatbot to your customers will provide a 24/7 channel of service. It will look more professional if the chatbot provides your customers with a way to speak to a human agent if the issue cannot be resolved. With this, your company can offer a better customer experience.

5). Target and Engage

Execute the marketing campaign, and let the chatbot target the customers that will benefit from this campaign. Let the chatbot engage and represent what you have to offer.

Building the chatbot with these features will help your company become more efficient, will increase revenue, and better your customer service.

These are only some of the benefits of including this technology in your business strategy. One thing is sure, however, as it will save time for your employees and customers alike.

Final Thoughts with ChattyPeople

Make your chatbot to be as informative as it can be. It’s up to you to provide it with the necessary information and to build the knowledge base that will help your customers the most. Use the feedback from your customers and continuously improve their experience with your chatbot.

Building the right chatbot for your company needs the right tool in the first place. Use the platform that we offer, here at ChattyPeople, and you can build a conversational chatbot in a couple of hours.

It has never been easier to build a chatbot, as our platform will do all the coding that is needed, and your job is to make it communicate in the way that will represent your company the way it should be.

Register for free today, and use our starter plan, as you can start building it for free. ChattyPeople is always here to help.

Posted by Slobodan S.

4 Unique Steps To How A Chatbot Can Help You Find An Apartment

 

Finding an apartment can be frustrating; searching the internet, jumping from one site to another, seeking the right apartment that will satisfy your needs.

Let’s think about what is essential when searching for an apartment:

  • Location
  • Amenities
  • Approximate distance to transportation or closeness to your work

Everyone has a general idea where the location of the apartment needs to be. Here is how you can build a chatbot that will help you with the search in a couple of simple steps:

Step one

Forward the feeds from more classified websites like Craigslist into your chatbot. With this option, you will keep track of updates and new postings that are made on these sites. Add as many websites as you can.

Step Two

Use filters in the websites to narrow down the search, and make filters that will help with your decision in choosing the right apartment.

Use filters like:

  • Has images
  • New postings
  • Location, location, location
  • Price range

Step Three

Filter the results inside the chatbot filtered by area. With this, you can lower down the search and look through the desired area that will satisfy your needs.

Add more filters inside the chatbot, such as:

  • Closest to transit
  •  Nearby shopping
  • Amenities in the building
  • Availability

Step Four

Use Slack to communicate with each other creating a channel where you can discuss the findings with your friends or the person that you will share the apartment with. With this, you can narrow the search even more that will satisfy the needs for both of you.

This is one way to narrow the search and save time. Instead of sitting down and searching and saving the potential listings, you will have the data inside the chatbot. You will have all new listings in the chatbot, and you continuously sitting in front the computer and searching for new listings will not be the case.

Final Thoughts with ChattyPeople

Chatbot technology and the use of it are relatively new. This is giving you an opportunity to create something new that will help make your life much easier. Chatbot building can be tricky if you decide to build one from scratch, and this is why you need to consider using the platform that we are providing.

With the platform that we have, here at ChattyPeople, there is no need for any coding on your side. The platform is built to generate the code for you, and all you need to do is to drag and drop and build the knowledge base of the chatbot. Integration with Facebook and Slack is just a click of a button away.

Take advantage of our starter plan that we offer and start building your chatbot for free.

Register today; ChattyPeople is here to help.

Top 10 Best Practices To Make Your Chatbot Usable

Making a chatbot is easy to do, but making it usable is a different story.

Here are 10 best practices that you can use to build your chatbot and make it more usable:

1). Make It Understand Us

Creating a good conversationalist is a big task, as it needs a significant amount of effort. This is readily achievable if you give the necessary information to the chatbot’s database. Make as much as you can, different questions and responses to them. With this, you will provide the chatbot a bigger chance to understand the question, For example, make it respond in the same meaning with different types of phrases, such as:

  • How are you doing?
  • How have you been?
  • How’s everything?
  • How’s it going?
  • How are things going?
  • What’s going on?
  • What’s new?
  • What’s up?
  • Whassup?
  • What are you up to?

This is the same question, but phrased differently, and don’t forget to let the chatbot know peoples’ slang, too.

2.) Variables in the Response

As the questions may differ, you would want to make the consumer understand the chatbot, too. Not every person will understand your explanation that you put in the chatbot to respond with, so you have to use different perspectives and rephrase the answer if the first one is not understandable enough for the customer. This will make your chatbot act smarter because it will provide random responses which will be different for the users.

3). Options to Consider

Give the customer multiple options to choose from. In this way, you will make them feel that they are in control.

4). Human Involvement

Chatbots are smart, but they are still not a genius. Give your customers a chance to be redirected to a real human agent to help them resolve their issue when necessary.

5). Use the Feedback

Use the feedback from the customers to better the chatbot. Frequently update the knowledge base.

6) Analytics

Connect the chatbot with the analytics software to monitor the behavior and the user experience.  You can track a lot of important segments and improve the user experience with this tool.

You can track:

  • Retention rates
  • Sessions
  • Return customers
  • See if someone has blocked the chatbot
  • Find questions that did not end well
  • Plus, much more

7). Involve Others

Use more people in the process. Involving more people and approaching from a different point of view will give you the necessary insights on how to proceed. Acknowledge and choose advice given from the majority.

8). Slack – Use Your Team

Use the Slack platform and integrate the chatbot for your team. You will provide the team with a tool that they can shape and adjust to help them with the day to day tasks. And it’s an excellent way to see the behavior, first hand.

9). Test Before Deploying

Use more devices and operating systems to see if everything is working the way it needs to work. Adjust if required, as it is the last step, so don’t lose your grip and take the time that you need.

10). Personality

Give enough personality to the chatbot to mimic a human-like conversation, but remember people want to interact with Artificial Intelligence, so a bad joke can be funny coming from the chatbot.

Final Thoughts

You should start today and don’t postpone the decision that needs to be made. Sooner or later, you will need to make a chatbot for your brand.

It’s better to act sooner than later. Use these practices to improve and update the chatbot, and provide a better experience for your customers.

Use the platform that we are providing; don’t be shy, no coding is needed. We made it simple for everyone to build their chatbot.

Register today for free and start building your chatbot; it’s free with our starter plan. ChattyPeople is here to help; it’s what we do.

Posted by Slobodan S.

DeepMind And The Importance Of Chatbots In Healthcare

 

Chatbots will improve our healthcare system sooner than we think. There are already chatbots that are trying to replace apps and provide us with ways to track our health.

Some of them are cutting the waiting line to the doctor and providing the information needed for the doctor, which helps speed up the process.

But the real achievements are being made by the DeepMind Company. Read on to find out more:

♦ DeepMind

DeepMind Ltd is a British company founded in September of 2010. The accomplishment in developing and improving Artificial Intelligence was spotted by Google, which inundates them to acquire the company back in 2014.

Google did not take control and start leading the company, in fact, they did the opposite and gave them autonomous for the founders to proceed in the direction they were headed.

With this freedom and Google’s finances, they achieved what everyone was waiting to happen.

♦ Alpha Go

Alpha Go is a program created by DeepMind to teach a machine how to learn on its own, and with this, the possibility for self-improvement of skills and knowledge was established.

The result was true AI with the capability to learn from its own mistakes. The program was set to learn how to play a game. Don’t be fooled here, as it is a big task for a machine to learn it by itself. It is a big task for us too, like when arcade games where created, we needed time to learn from our mistakes and to repeat the steps so we could win each level of the game.

This is the principle on how Alpha Go learns, as they locked it up with a computer game and by the next morning, Alpha Go was able to learn and play the game in expert level.

These results need to be tested and pushed more, however. They have given the ability to the program to learn the ancient game of GO. And, an astonishing thing happened, as the program beat the European GO champion, Fan Hui.

Why is GO Important?

The ancient game of GO is a strategic board game invented in ancient China, 25,000 years ago. This game is the oldest known game.

The most exciting thing is that this game has numbers of moves, in fact, more than the number of atoms in the universe.  This is why, for a program to learn all the moves, it’s basically impossible. This is unlike with chess, where a program can predict possible variations when the game starts.

The breakthrough is that the program needed to think how to play and that is what happened.

Why is This Important in Healthcare?

Google’s DeepMind and the advancements made in AI will help to improve this technology and implement it in our healthcare system, providing better performance than humans.

♦ DeepMind Health

In 2016, DeepMind announced a collaboration with Moorefield’s Eye Hospital in London, UK. The program was applied to do an analysis of anonymised eye scans, searching for early signs of diseases that will lead to blindness.

This is how the health of people will be improved in the following years: Implement this program and do the research for a cure for many diseases that scientist struggle today to find, and it will speed up and provide them with different approaches which humans will never be able to see.

This is just a start of the breakthroughs in medicine that will happen and will provide better healthcare to all of us. Implementing this program will help analyze the tests from patients and find the necessary treatment faster.

The DeepMind program will provide a tool to doctors and nurses to instantly analyze results, and to determine the right treatment. Most important is that the program will help every single patient who needs urgent care to be directed to the proper specialist immediately.

Final Thoughts with ChattyPeople

The technological advancements made are a result of an experiment of an old line of code that chatbots have, and the improvements being made.

The use of this program is growing from day to day because of the curious nature that we possess. This is why you need to experiment and see how chatbot technology is working and how it can work for you.

You may do so with creating a conversational bot using our platform, here at ChattyPeople, and see the benefits that it can bring to your business.

Register for free and start building your bot today; we have a free plan to start.

Posted by Slobodan S.

How To Make Your Chatbot More Discoverable In 5 Easy Steps

 

When building your chatbot, you need to know how to put it out in the digital world. There are some steps that Facebook took to accomplish this, and there are some steps that you need to do, as well.

Keep in mind that just building it is not good enough. You need to give the customers the experience that they deserve.

Providing a new way of communication to the customers with your business and making it right will give you returning customers, which everyone seeks.

How Can People Discover Your Chatbot?

Here are five ways to start and expose the chatbot to the world:

1. Share

Share the chatbot with your subscribers, and challenge them to interact with it and share it for you.

2. Discovery Tab

Use the Discovery Tab from Facebook. The Discovery Tab is like the Yellow Pages for bots, as you can search chatbots by industries and businesses. This is one way to put the word out.

3. CTA Button

And, use the Call to Action button, or the “CTA” Button that Facebook allows developers to use as a way for calling users to start the Messaging App from your Facebook page.

4. Choose the Right Name

Naming your chatbot has a significantly important role in the way of discovering it. Avoid using names that are hard to spell and are similar to others. Make your chatbot’s name simple and easy to remember.

5. Advertise

Use conventional ways of marketing, such as putting an ad in the newspaper or magazine, passing out flyers, etc.

Make this fun and intriguing by making a Facebook code that someone can scan with their Smartphone, as this will redirect the user to the Facebook Messenger App and will start the conversation with your chatbot.

How to Prepare Your Bot in the Right Way

To be discovered is the one thing you need to do, but to make users want to interact with your bot is something you need to put your full attention to.

You need to take some steps to spice the interaction, such as:

A Welcoming Message: Make an appropriate welcoming message that will intrigue the user so they will want to respond back.

Use the Knowledge of Facebook: Address them by their name, as you will add a little more of a personal touch to the conversation by doing this.

Be Smart: Give your customers a way to speak with a live person, when necessary.

Use Feedback: Improve the wrongs and make your chatbot more useful.

What to do Before You Launch the Chatbot

If you think your chatbot is ready to be launched, don’t make a mistake and not test it one more time.

Testing the chatbot for one last time will ensure you that you won’t have any misfires, and you won’t blow the first contact with potential customers.

Final Thoughts

Having a chatbot and not taking proper precautions before launching it, may give you bad feedback with your customers’ experiences.

Use these methods that we have provided here, and you can take advantage of this technology by providing a rich, interacting experience to your customers.

Register for free today and start building your chatbot. The platform that we provide you is easy to use, and no coding is required.

And the best thing is, that it’s free to start. ChattyPeople is here to help.

Posted by Slobodan S.

How Chatbots In Transport Are Going To Change Your Business Strategies

 

Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.

Chatbots are spreading fast in the business segment and there use is found more and more every day now.

Here is how transport companies are changing with the use of new technology:

Taxi Companies

Uber is the game changer in this transportation services industry.

What uber did:

  • Changed the way people commute
  • Lowered cab prices
  • Used chatbot technology to automate constant updates for customers’ rides
  • Simplified payment; by providing an account within their App that allows users to pay the fare securely
  • Provided commuter share rides which lowered the price even more

There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.

Tourist Agencies and Tourist Agents

Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.

They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.

Also, they can connect you to a live customer support agent if some unexpected changes happen.

Fright Transport and Logistics

Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.

They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.

Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.

Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.

Final Thoughts

It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.

These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.

Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.

Register today, it’s free, and ChattyPeople is here to help.

Posted by Slobodan S.

Conversational Banking ─ From Branches To Bots

 

Chatbots are progressively used in all industries out there. Their reason to accept this technology is to better the customer’s experience and provide a faster way to reach the information needed.

There are a lot of reasons that drive banks to use chatbot technology, and here are several:

♦ New Ways to Reach the Bank

Messaging has been a proven channel to communicate with customers. Chatbots have improved the way of this type of communication. The shortage of time is a problem that people encounter today, and there is no time to go and visit a bank branch. This is why banks started to implement chatbots into the banking world.

♦ Fast Response Time

Chatbots have this advantage over other used channels of communications. There is no need to wait in the line or to go through their automated systems anymore, as they decreased the necessity of the need for waiting for your turn. Chatbots have the information in their hand, and they are faster than people to respond with the right information when interacting with them.

♦ 24/7 Support

Reaching the bank has never been easier. There are restless customer support agents that are working around the clock. Day or night, chatbots are there for us; no holidays or weekend rest, who doesn’t want an employee like that?

♦ Chatbots in Messaging Apps

Chatbots are slowly but effectively growing in the new digital space provided for them. Messaging apps like Facebook Messenger opened the door for them, and the benefits are enormous for users. Using these platforms, they can be interacted with without installing, and there is no need of memory consumption for the devices we are using.

♦ Ultimate AI for Banking Bots

The question is who will provide the ultimate brain for the banking bots? Several companies want to be the leader in this sector, and one of these companies is a company called Clinc.

This company, which is established in Ann Arbor, Michigan, is founded by AI and system research professors from the University of Michigan.

The research they did and the work outcome was their Finie Bot, as the name was created from two words, “Finance” and “Genie.” The bot’s name they created is showing us that they certainly want to provide a genius financial system and they want to be the leader in this sector.

♦ Online Banking

Online banking is the transitional phase for banks implementing complete autonomy of bots. The successes of online banking are the most prominent reasons why banking systems will change shortly.

One of the leaders among the banks who decided to make these drastic measures is Wells Fargo. Wells Fargo will cut down on 400 branches by the end of 2018, and they plan to reach the number of 1,000 shortly.

If these banks show successes, other banks will take their lead and will follow them sooner then we think.

Final Thoughts

The time will come where we will deposit our check or set up direct deposit inside Messenger. It will provide more safety and will act as a world bank for everyone to use.

The use of chatbots is coming to all playing fields, personal and business. The best way to see the possibilities of this technology is to create one for your company.

Use the platform we have created for you, here at ChattyPeople, and build your chatbot with no coding required on your end. Take advantage of the plan that we have and start making your chatbot for free.

Register for free today; ChattyPeople is here to help.

Posted by Slobodan S.

Slack Bots Are Shaping Today’s Business World

 

Technology advancements in the last decade have changed the business world. With the creation of the internet, the opportunity has developed as a seed for the foundation of our modern lives.

There have been so many new and extraordinary things that we have recently built; things that have changed the way we think, live and work.

One of these creations is a chatbot, along with the Slack platform where we can change the way we work.

The Internet

Creating the internet has changed everything, as it made the most significant impact in our world.

The changes and upgrades of the devices that we use to connect to the internet have helped to change the business world as we know it today.

What Did We Achieve With the Internet?

  • Information

Reaching information much easier has helped to push advancements and technology much further than we could in the past. The cold war has ended; welcome internet.

  • Communication

Communication is nothing like 10-15 years ago, and it`s all because of internet advancements. Back in the day, employees were working closely with the owners for better communication, and today, you can reach anyone, anytime.

  • Social Networks

Social networks have made us addictive to messaging and opened a new way for companies to reach a bigger audience.

  • Smartphones

Because of the internet, the advancements in computing power progressed. Smartphones replaced the Old fashioned PC with smaller-sized touch screens and faster devices that we call Smartphones today.  The need to be connected all the time is what pushed companies to achieve this.

Bots Within Slack

Working alongside your team and sharing a workplace from anywhere is what Slack is about.

Having a virtual office where you can simplify things using chatbots is the way to improve the foundation of your business. There are so many creative apps and bots that teams have come up with that the list is growing, and it will never stop there, as there will be a bot for everything.

Working in Slack, there are so many categories involved that make the Slack Platform a must-have tool for business.  For now, here are several useful Slack bots and apps that improve the way we work:

  • Analytics
  • Communication
  • Customer Support
  • Developer Tools
  • File Management
  • HR
  • Office Management
  • Payments
  • Accounting
  • Sales

All of this is so we can be connected, and today, being connected is the way we do business. This is where the Slack platform and Slack bots come in.

The latest step of this technology is automating the technology to work for us. Slack bots inside the platform are providing us with just what we need to do our jobs much faster.

Slack is trying to unite all industries under one roof and one platform. Having all the connections you need, and following up on the advancements made in the work zone inside Slack, is imperative.

There are more than 800 apps and bots developed for Slack. With building a broad base of automated programs insight Slack, the business world is starting to shape in a new and more improved working environment.

Final Thoughts with ChattyPeople

Changes are coming, and everyone will be on board. Sooner or later, all the companies will provide their own bot.

It`s up to you now, and I would suggest taking advantage of the starter plan we have, here at ChattyPeople, and start building your chatbot for free.

The easy and user-friendly platform that we are providing will execute your chatbot efficiently, and integration with Slack is just one click away.

 ChattyPeople is here to help, so register today.

 

Posted by Slobodan S.

Top 5 Analytics Platforms For Chatbots

Building a chatbot is not nearly enough to draw attention to consumers. The ones who made it first have an excellent start ahead of the others.

But everyone needs to track and monitor the behavior of these programs so that they can improve it and deliver a better experience to their consumers.

This is where analytics comes in.

Analytics:

Analytics is used by organizations to improve the business performance. This is especially valuable in the computer programming segment. Analytics is proven to be useful in many other areas, as well, such as:

  • Marketing Optimization
  • People Analytics
  • Risk Analytics
  • Security
  • Software

Analytics is found to have a profound use of machine learning techniques and AI programming. This is what chatbots are, as they are programs powered by AI and machine learning code.

If you will take this into consideration, here is a list of five platforms that you may use for your chatbot analytics:

1). Facebook Analytics

Facebook launched and lit up the fuzz about chatbots, so it was reasonable for them to provide analytics support for their chatbot.

What they did is that they extended the analytics made for Facebook Apps to provide analytics for the chatbots. You can use this tool to see the messaging performance on how many of them are sending and receiving, and another helpful tool is one which provides information if someone blocks the chatbot and even if they unblock it again.

They also made some exciting analytic features where you can track custom events and see the insight of the chatbot VS client engagement.

Some of the industries, like the travel industry or the customer service sector, can find this feature pretty helpful. They can see how many users were transferred to a real human agent about their inquiry.

2). Bot Analytics from Microsoft

Microsoft has some failed attempts to build the right platform for analytics of their bots. But they succeeded and having Microsoft in whatever follows after is a good reason to try their product.

Using their platform, you can quickly adjust the setting on how you want to monitor the chatbot’s behavior and the user interaction. They provided an easy menu with a couple of options:

  • Specify Channel: Here you can check which channels you want to track
  • Time Period: The menu where you can see the analytics for the time period you will choose. It can be the last hour or the last 90 days
  • Grand Total: Here you can see the total number of active users
  • Retention Rates: Track the users who returned and send a message again; they use a 10-day window frame for this statistic
  • User Chart: With the user chart, you can see the chatbot and the use of it in different channels
  • Messages: Here you can track the number of received and sent messages from and to the chatbot

3). Google’s Chat Base Analytics

Google has been in the analytics game for a while now, so they are expected to provide their services to the chatbot developers, too.

Google is dividing the analytics into three key sectors:

  • Monitor the Health of the Chatbot: With this feature, you won’t be able to measure the blood pressure of the chatbot, but instead, you will receive data about retention, active users and sessions
  • Fix Broken Experience: They made a solution where you can fix mistakes made by the chatbots by providing a prioritized list of inquiries or messages that weren’t handled well by the chatbot. With this, you can adjust the responses to the chatbot with the data provided
  • Understand: By understanding, it means to understand optimizing and tacking of the users’ journey in all sessions

4). Dash Bot

Dash Bot is another company that wants to get in the analytics world and competes with the ones mentioned above. And, I may say, they are doing a good job.

Dash bot wants to help you increase user engagement, acquisition and monetization using their bot analytics. This is what they promise they can do for you:

  • Gain Insights
  • Increase Engagement
  • Build a Better Bot

5). Bot Analytics

Analytics for conversation is what this company does. You can track the goals set by you with funnels and sophisticated segmentation in the conversation made by the chatbot and the user.

Final Thoughts

Analytics has been proven to be a useful tool, especially in the digital world. You need to use it so you can provide a better experience and improve the chatbot you have. If you don’t own your bot, you are at the right place to get started.

Be Aware Of The Slack Bot Response Variables

Slack, the platform where work happens, is becoming the most necessary tool for every organization. Using slack, it changes the dimension of your work environment, as it will become more than just four walls surrounding your employees.

The possibilities to organize this virtual office are core and were taken as a foundation when this platform was created. You can shape and organize in a way that will suit the needs of your organization.

There are so many tools that you can create or use provided within Slack. When building your Slack bot for your team, you should pay attention to the responses and the variables, such as these:

Tools with Tools Insight

So far, Slack is the most successful tool created for business and their teams.

Slack represents tools with tools insight. 

There are so many apps and bots that will change the way you work; it will make you more efficient and more productive. The tools insight were created from teams that were designed to help their projects and most of the organizations to share them and give the option to be used by others.

When you decide to make a chatbot for your team and integrate it within Slack, you need to be aware of two things: Responses and the variables

Responses

Types of responses are of the most important inside the business world. The code of business ethics and proper way of addressing your employees is necessary to be professional.

The chatbot or Slack bot needs to represent the conduct and ethics that will match your company’s profile. Think about the way you address your employees and build the bot in the same manner.

Variables

Variables are essential as the responses themselves. When talking with the people you work with, it’s easy to rephrase the answer or give different perspectives if the person doesn’t understand what you say the first time.

With a Slack bot and other chatbots, in general, this is a different story; you need to expand the knowledge base with more variables of the same answer.

In other words, you need to give the Slack bot options to provide a different answer with the same outcome, just in case someone doesn’t understand the first response.

With this strategy, you will accomplish having a more informative bot which will act smarter than other company’s bots.

Final Thoughts with ChattyPeople

Your decision needs to be made now, and the creation of a chatbot is the way you need to proceed.

You can build a chatbot using our platform, here at ChattyPeople, with our easy drag and drop, no coding required, platform.

And, the best thing about us is, we have tailored a plan for everyone to start building their chatbot for free. No worries about Slack, as with one click you can integrate your chatbot inside the Slack platform, and it will become a Slack bot.

Register today, ChattyPeople is here to help.