With the expansion of chatbot technology, the market and traditional ways of doing business are changing. Chatbots impact all companies, in every field.
Here are 7 ways how chatbots will impact the insurance industry:
1. The Shopping Process
The insurance market differs from other markets. It’s more involved with a person selling insurance than just going and shopping for something.
With the chatbot platform, the insurance market is reshaping. Now you can get the right product for you with the right premium calculated and presented instantly and purchase your insurance policy at the same time.
2. Simplify How Things Work
With the use of a finger, we can do everything now in a much quicker and simpler way than dealing with a real person.
With simple questions and answers, we are able to provide the chatbot with the necessary information that is needed so one insurance premium can be built.
3. Top Sales Agent
We all have received phone calls with insurance policy offers, and the person behind the phone would never stop talking to allow us to tell them that we already have one or don’t need one.
And the saddest things is when you need one and try the 1-800 phone number, you are driven through ridiculous menus and lose so much time and effort. Finally, you can speak with someone for the policy you intend to buy, but by then, you no longer feel like talking or buying a policy.
With insurance chatbots, we are skipping all the unpleasant experiences we had and going straight to the point and finishing quick, saving us time.
One of the most common uses of all chatbots and one of the most important uses to all of us is to have someone that works around the clock and can be reached at any time of the day or night.
This option and use of chatbots in this way is the best thing that happened to companies, where one restless tool can satisfy all your customers at the same time.
One chatbot, one tool. With multi-functional features where they can be equipped with knowledge of three various agents, they can provide customer support, be your sales agent, and be the claim handler, all at the same time.
With simple information provided to the chatbot, you will finish the claim easily and even can upload pictures instantly of the damage.
6. A More Personal Experience
Knowing that the chatbot is there for you at any time and will give you all the necessary information makes it a more personal experience than the traditional way of doing business with one agent.
With providing all above-mentioned tips, companies give more quality of service, which is the number one objective to all consumers in whatever market there is.
The bottom line is that peoples’ choices are chatbots instead of humans, where they will be able to address their matter 24/7 and be able to get feedback right away ─ and the companies who can provide this will stay in the market.
Posted by Slobodan S.