Top 10 Best Practices To Make Your Chatbot Usable

Making a chatbot is easy to do, but making it usable is a different story.

Here are 10 best practices that you can use to build your chatbot and make it more usable:

1). Make It Understand Us

Creating a good conversationalist is a big task, as it needs a significant amount of effort. This is readily achievable if you give the necessary information to the chatbot’s database. Make as much as you can, different questions and responses to them. With this, you will provide the chatbot a bigger chance to understand the question, For example, make it respond in the same meaning with different types of phrases, such as:

  • How are you doing?
  • How have you been?
  • How’s everything?
  • How’s it going?
  • How are things going?
  • What’s going on?
  • What’s new?
  • What’s up?
  • Whassup?
  • What are you up to?

This is the same question, but phrased differently, and don’t forget to let the chatbot know peoples’ slang, too.

2.) Variables in the Response

As the questions may differ, you would want to make the consumer understand the chatbot, too. Not every person will understand your explanation that you put in the chatbot to respond with, so you have to use different perspectives and rephrase the answer if the first one is not understandable enough for the customer. This will make your chatbot act smarter because it will provide random responses which will be different for the users.

3). Options to Consider

Give the customer multiple options to choose from. In this way, you will make them feel that they are in control.

4). Human Involvement

Chatbots are smart, but they are still not a genius. Give your customers a chance to be redirected to a real human agent to help them resolve their issue when necessary.

5). Use the Feedback

Use the feedback from the customers to better the chatbot. Frequently update the knowledge base.

6) Analytics

Connect the chatbot with the analytics software to monitor the behavior and the user experience.  You can track a lot of important segments and improve the user experience with this tool.

You can track:

  • Retention rates
  • Sessions
  • Return customers
  • See if someone has blocked the chatbot
  • Find questions that did not end well
  • Plus, much more

7). Involve Others

Use more people in the process. Involving more people and approaching from a different point of view will give you the necessary insights on how to proceed. Acknowledge and choose advice given from the majority.

8). Slack – Use Your Team

Use the Slack platform and integrate the chatbot for your team. You will provide the team with a tool that they can shape and adjust to help them with the day to day tasks. And it’s an excellent way to see the behavior, first hand.

9). Test Before Deploying

Use more devices and operating systems to see if everything is working the way it needs to work. Adjust if required, as it is the last step, so don’t lose your grip and take the time that you need.

10). Personality

Give enough personality to the chatbot to mimic a human-like conversation, but remember people want to interact with Artificial Intelligence, so a bad joke can be funny coming from the chatbot.

Final Thoughts

You should start today and don’t postpone the decision that needs to be made. Sooner or later, you will need to make a chatbot for your brand.

It’s better to act sooner than later. Use these practices to improve and update the chatbot, and provide a better experience for your customers.

Use the platform that we are providing; don’t be shy, no coding is needed. We made it simple for everyone to build their chatbot.

Register today for free and start building your chatbot; it’s free with our starter plan. ChattyPeople is here to help; it’s what we do.

Posted by Slobodan S.

DeepMind And The Importance Of Chatbots In Healthcare

 

Chatbots will improve our healthcare system sooner than we think. There are already chatbots that are trying to replace apps and provide us with ways to track our health.

Some of them are cutting the waiting line to the doctor and providing the information needed for the doctor, which helps speed up the process.

But the real achievements are being made by the DeepMind Company. Read on to find out more:

♦ DeepMind

DeepMind Ltd is a British company founded in September of 2010. The accomplishment in developing and improving Artificial Intelligence was spotted by Google, which inundates them to acquire the company back in 2014.

Google did not take control and start leading the company, in fact, they did the opposite and gave them autonomous for the founders to proceed in the direction they were headed.

With this freedom and Google’s finances, they achieved what everyone was waiting to happen.

♦ Alpha Go

Alpha Go is a program created by DeepMind to teach a machine how to learn on its own, and with this, the possibility for self-improvement of skills and knowledge was established.

The result was true AI with the capability to learn from its own mistakes. The program was set to learn how to play a game. Don’t be fooled here, as it is a big task for a machine to learn it by itself. It is a big task for us too, like when arcade games where created, we needed time to learn from our mistakes and to repeat the steps so we could win each level of the game.

This is the principle on how Alpha Go learns, as they locked it up with a computer game and by the next morning, Alpha Go was able to learn and play the game in expert level.

These results need to be tested and pushed more, however. They have given the ability to the program to learn the ancient game of GO. And, an astonishing thing happened, as the program beat the European GO champion, Fan Hui.

Why is GO Important?

The ancient game of GO is a strategic board game invented in ancient China, 25,000 years ago. This game is the oldest known game.

The most exciting thing is that this game has numbers of moves, in fact, more than the number of atoms in the universe.  This is why, for a program to learn all the moves, it’s basically impossible. This is unlike with chess, where a program can predict possible variations when the game starts.

The breakthrough is that the program needed to think how to play and that is what happened.

Why is This Important in Healthcare?

Google’s DeepMind and the advancements made in AI will help to improve this technology and implement it in our healthcare system, providing better performance than humans.

♦ DeepMind Health

In 2016, DeepMind announced a collaboration with Moorefield’s Eye Hospital in London, UK. The program was applied to do an analysis of anonymised eye scans, searching for early signs of diseases that will lead to blindness.

This is how the health of people will be improved in the following years: Implement this program and do the research for a cure for many diseases that scientist struggle today to find, and it will speed up and provide them with different approaches which humans will never be able to see.

This is just a start of the breakthroughs in medicine that will happen and will provide better healthcare to all of us. Implementing this program will help analyze the tests from patients and find the necessary treatment faster.

The DeepMind program will provide a tool to doctors and nurses to instantly analyze results, and to determine the right treatment. Most important is that the program will help every single patient who needs urgent care to be directed to the proper specialist immediately.

Final Thoughts with ChattyPeople

The technological advancements made are a result of an experiment of an old line of code that chatbots have, and the improvements being made.

The use of this program is growing from day to day because of the curious nature that we possess. This is why you need to experiment and see how chatbot technology is working and how it can work for you.

You may do so with creating a conversational bot using our platform, here at ChattyPeople, and see the benefits that it can bring to your business.

Register for free and start building your bot today; we have a free plan to start.

Posted by Slobodan S.

How To Make Your Chatbot More Discoverable In 5 Easy Steps

 

When building your chatbot, you need to know how to put it out in the digital world. There are some steps that Facebook took to accomplish this, and there are some steps that you need to do, as well.

Keep in mind that just building it is not good enough. You need to give the customers the experience that they deserve.

Providing a new way of communication to the customers with your business and making it right will give you returning customers, which everyone seeks.

How Can People Discover Your Chatbot?

Here are five ways to start and expose the chatbot to the world:

1. Share

Share the chatbot with your subscribers, and challenge them to interact with it and share it for you.

2. Discovery Tab

Use the Discovery Tab from Facebook. The Discovery Tab is like the Yellow Pages for bots, as you can search chatbots by industries and businesses. This is one way to put the word out.

3. CTA Button

And, use the Call to Action button, or the “CTA” Button that Facebook allows developers to use as a way for calling users to start the Messaging App from your Facebook page.

4. Choose the Right Name

Naming your chatbot has a significantly important role in the way of discovering it. Avoid using names that are hard to spell and are similar to others. Make your chatbot’s name simple and easy to remember.

5. Advertise

Use conventional ways of marketing, such as putting an ad in the newspaper or magazine, passing out flyers, etc.

Make this fun and intriguing by making a Facebook code that someone can scan with their Smartphone, as this will redirect the user to the Facebook Messenger App and will start the conversation with your chatbot.

How to Prepare Your Bot in the Right Way

To be discovered is the one thing you need to do, but to make users want to interact with your bot is something you need to put your full attention to.

You need to take some steps to spice the interaction, such as:

A Welcoming Message: Make an appropriate welcoming message that will intrigue the user so they will want to respond back.

Use the Knowledge of Facebook: Address them by their name, as you will add a little more of a personal touch to the conversation by doing this.

Be Smart: Give your customers a way to speak with a live person, when necessary.

Use Feedback: Improve the wrongs and make your chatbot more useful.

What to do Before You Launch the Chatbot

If you think your chatbot is ready to be launched, don’t make a mistake and not test it one more time.

Testing the chatbot for one last time will ensure you that you won’t have any misfires, and you won’t blow the first contact with potential customers.

Final Thoughts

Having a chatbot and not taking proper precautions before launching it, may give you bad feedback with your customers’ experiences.

Use these methods that we have provided here, and you can take advantage of this technology by providing a rich, interacting experience to your customers.

Register for free today and start building your chatbot. The platform that we provide you is easy to use, and no coding is required.

And the best thing is, that it’s free to start. ChattyPeople is here to help.

Posted by Slobodan S.

How Chatbots In Transport Are Going To Change Your Business Strategies

 

Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.

Chatbots are spreading fast in the business segment and there use is found more and more every day now.

Here is how transport companies are changing with the use of new technology:

Taxi Companies

Uber is the game changer in this transportation services industry.

What uber did:

  • Changed the way people commute
  • Lowered cab prices
  • Used chatbot technology to automate constant updates for customers’ rides
  • Simplified payment; by providing an account within their App that allows users to pay the fare securely
  • Provided commuter share rides which lowered the price even more

There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.

Tourist Agencies and Tourist Agents

Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.

They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.

Also, they can connect you to a live customer support agent if some unexpected changes happen.

Fright Transport and Logistics

Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.

They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.

Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.

Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.

Final Thoughts

It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.

These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.

Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.

Register today, it’s free, and ChattyPeople is here to help.

Posted by Slobodan S.

Top 10 Features Your Chatbot Must Have

 

Chatbots seem to find their way into the business world and using them is helping our day to day tasks and saves time for everyone.

A decision needs to be made from all decision makers in all organizations, to start using this technology, and to help their business and the chatbot technology to expand and improve.

When creating a program, whether it is an app or a chatbot, there are some features that all of them need to poses.

To help, we set up a list for you with ten features that every chatbot needs to have:

1). Feedback System

Feedback goes two ways: Give the customers a way to salute your brand and your chatbot, but also accept criticism and act accordingly to improve whatever there is that needs to be improved.

2). Usability

Choose the right messaging app so you can target the right audience. Facebook has the largest amount of users so it would be a safe decision. Try to spread your chatbot creation into all of the trendy messaging apps, as it will boost your user base.

3). Update and Customize

Be sure to update and customize your chatbot to improve the user experience, and make this tool the tool everyone will want to use.

4). Use the Phone

Smartphones are the most used devices today. This is the reason why messaging platforms are flourishing. Use the chatbot to be able to connect your customer with a real person if the issue can’t be resolved with the chatbot. With this, you will strengthen your customer connection with your brand, and they will feel safe to work with your company.

5). Involve Analytics

Analytics will provide to you a significant amount of data that you can use to make the wrongs right. With analytics, you can obtain firsthand knowledge on how the chatbot and human interaction is behaving, if the sessions are successful, if the chatbot acted in the manner that it needs to act in, and so on.

6). Subscribe

Give the opportunity to customers to follow your chatbot, as you will gain more returning users if combined with the marketing strategy of your company.

7). Push Sales

Make it smart enough to know when the conversation is coming to an end. Use this to widen the session and offer the customer some new products to see or a discounted product that they might want. It’s always polite to ask if they what the chatbot to show them, don’t just pop up an offer. Remember that the chatbot is mimicking human-like conversation and this is the main reason why we want to interact with them.

8). Augment the Space

Don’t stop with text and voice, give the users visualization. Provide quality photos that will provide a different perspective in the conversation. Everyone knows that a picture is worth a thousand words.

9). Payment

Be prepared to offer your clients payment inside the messaging app and don’t redirect them to your website’s checkout page, as they will appreciate that they can close the deal fast.

10). Variables

Variables are essential, so you can provide different words with the same outcome. In this way, you will have a chatbot that everyone can chat with.

Final Thoughts

Be more involved in technological advancements; your company and your customers deserve it.

Building a chatbot has never been easier, as we have made it simple. Use our platform, here at ChattyPeople, and try out this technology; you will be surprised of the benefits you will gain.

We encourage you to use our starter plan as it will cost you nothing start building your chatbot for free.

Register today; Chatty people is here to help.

Posted by Slobodan S.

Conversational Banking ─ From Branches To Bots

 

Chatbots are progressively used in all industries out there. Their reason to accept this technology is to better the customer’s experience and provide a faster way to reach the information needed.

There are a lot of reasons that drive banks to use chatbot technology, and here are several:

♦ New Ways to Reach the Bank

Messaging has been a proven channel to communicate with customers. Chatbots have improved the way of this type of communication. The shortage of time is a problem that people encounter today, and there is no time to go and visit a bank branch. This is why banks started to implement chatbots into the banking world.

♦ Fast Response Time

Chatbots have this advantage over other used channels of communications. There is no need to wait in the line or to go through their automated systems anymore, as they decreased the necessity of the need for waiting for your turn. Chatbots have the information in their hand, and they are faster than people to respond with the right information when interacting with them.

♦ 24/7 Support

Reaching the bank has never been easier. There are restless customer support agents that are working around the clock. Day or night, chatbots are there for us; no holidays or weekend rest, who doesn’t want an employee like that?

♦ Chatbots in Messaging Apps

Chatbots are slowly but effectively growing in the new digital space provided for them. Messaging apps like Facebook Messenger opened the door for them, and the benefits are enormous for users. Using these platforms, they can be interacted with without installing, and there is no need of memory consumption for the devices we are using.

♦ Ultimate AI for Banking Bots

The question is who will provide the ultimate brain for the banking bots? Several companies want to be the leader in this sector, and one of these companies is a company called Clinc.

This company, which is established in Ann Arbor, Michigan, is founded by AI and system research professors from the University of Michigan.

The research they did and the work outcome was their Finie Bot, as the name was created from two words, “Finance” and “Genie.” The bot’s name they created is showing us that they certainly want to provide a genius financial system and they want to be the leader in this sector.

♦ Online Banking

Online banking is the transitional phase for banks implementing complete autonomy of bots. The successes of online banking are the most prominent reasons why banking systems will change shortly.

One of the leaders among the banks who decided to make these drastic measures is Wells Fargo. Wells Fargo will cut down on 400 branches by the end of 2018, and they plan to reach the number of 1,000 shortly.

If these banks show successes, other banks will take their lead and will follow them sooner then we think.

Final Thoughts

The time will come where we will deposit our check or set up direct deposit inside Messenger. It will provide more safety and will act as a world bank for everyone to use.

The use of chatbots is coming to all playing fields, personal and business. The best way to see the possibilities of this technology is to create one for your company.

Use the platform we have created for you, here at ChattyPeople, and build your chatbot with no coding required on your end. Take advantage of the plan that we have and start making your chatbot for free.

Register for free today; ChattyPeople is here to help.

Posted by Slobodan S.

Top 5 Analytics Platforms For Chatbots

Building a chatbot is not nearly enough to draw attention to consumers. The ones who made it first have an excellent start ahead of the others.

But everyone needs to track and monitor the behavior of these programs so that they can improve it and deliver a better experience to their consumers.

This is where analytics comes in.

Analytics:

Analytics is used by organizations to improve the business performance. This is especially valuable in the computer programming segment. Analytics is proven to be useful in many other areas, as well, such as:

  • Marketing Optimization
  • People Analytics
  • Risk Analytics
  • Security
  • Software

Analytics is found to have a profound use of machine learning techniques and AI programming. This is what chatbots are, as they are programs powered by AI and machine learning code.

If you will take this into consideration, here is a list of five platforms that you may use for your chatbot analytics:

1). Facebook Analytics

Facebook launched and lit up the fuzz about chatbots, so it was reasonable for them to provide analytics support for their chatbot.

What they did is that they extended the analytics made for Facebook Apps to provide analytics for the chatbots. You can use this tool to see the messaging performance on how many of them are sending and receiving, and another helpful tool is one which provides information if someone blocks the chatbot and even if they unblock it again.

They also made some exciting analytic features where you can track custom events and see the insight of the chatbot VS client engagement.

Some of the industries, like the travel industry or the customer service sector, can find this feature pretty helpful. They can see how many users were transferred to a real human agent about their inquiry.

2). Bot Analytics from Microsoft

Microsoft has some failed attempts to build the right platform for analytics of their bots. But they succeeded and having Microsoft in whatever follows after is a good reason to try their product.

Using their platform, you can quickly adjust the setting on how you want to monitor the chatbot’s behavior and the user interaction. They provided an easy menu with a couple of options:

  • Specify Channel: Here you can check which channels you want to track
  • Time Period: The menu where you can see the analytics for the time period you will choose. It can be the last hour or the last 90 days
  • Grand Total: Here you can see the total number of active users
  • Retention Rates: Track the users who returned and send a message again; they use a 10-day window frame for this statistic
  • User Chart: With the user chart, you can see the chatbot and the use of it in different channels
  • Messages: Here you can track the number of received and sent messages from and to the chatbot

3). Google’s Chat Base Analytics

Google has been in the analytics game for a while now, so they are expected to provide their services to the chatbot developers, too.

Google is dividing the analytics into three key sectors:

  • Monitor the Health of the Chatbot: With this feature, you won’t be able to measure the blood pressure of the chatbot, but instead, you will receive data about retention, active users and sessions
  • Fix Broken Experience: They made a solution where you can fix mistakes made by the chatbots by providing a prioritized list of inquiries or messages that weren’t handled well by the chatbot. With this, you can adjust the responses to the chatbot with the data provided
  • Understand: By understanding, it means to understand optimizing and tacking of the users’ journey in all sessions

4). Dash Bot

Dash Bot is another company that wants to get in the analytics world and competes with the ones mentioned above. And, I may say, they are doing a good job.

Dash bot wants to help you increase user engagement, acquisition and monetization using their bot analytics. This is what they promise they can do for you:

  • Gain Insights
  • Increase Engagement
  • Build a Better Bot

5). Bot Analytics

Analytics for conversation is what this company does. You can track the goals set by you with funnels and sophisticated segmentation in the conversation made by the chatbot and the user.

Final Thoughts

Analytics has been proven to be a useful tool, especially in the digital world. You need to use it so you can provide a better experience and improve the chatbot you have. If you don’t own your bot, you are at the right place to get started.

Be Aware Of The Slack Bot Response Variables

Slack, the platform where work happens, is becoming the most necessary tool for every organization. Using slack, it changes the dimension of your work environment, as it will become more than just four walls surrounding your employees.

The possibilities to organize this virtual office are core and were taken as a foundation when this platform was created. You can shape and organize in a way that will suit the needs of your organization.

There are so many tools that you can create or use provided within Slack. When building your Slack bot for your team, you should pay attention to the responses and the variables, such as these:

Tools with Tools Insight

So far, Slack is the most successful tool created for business and their teams.

Slack represents tools with tools insight. 

There are so many apps and bots that will change the way you work; it will make you more efficient and more productive. The tools insight were created from teams that were designed to help their projects and most of the organizations to share them and give the option to be used by others.

When you decide to make a chatbot for your team and integrate it within Slack, you need to be aware of two things: Responses and the variables

Responses

Types of responses are of the most important inside the business world. The code of business ethics and proper way of addressing your employees is necessary to be professional.

The chatbot or Slack bot needs to represent the conduct and ethics that will match your company’s profile. Think about the way you address your employees and build the bot in the same manner.

Variables

Variables are essential as the responses themselves. When talking with the people you work with, it’s easy to rephrase the answer or give different perspectives if the person doesn’t understand what you say the first time.

With a Slack bot and other chatbots, in general, this is a different story; you need to expand the knowledge base with more variables of the same answer.

In other words, you need to give the Slack bot options to provide a different answer with the same outcome, just in case someone doesn’t understand the first response.

With this strategy, you will accomplish having a more informative bot which will act smarter than other company’s bots.

Final Thoughts with ChattyPeople

Your decision needs to be made now, and the creation of a chatbot is the way you need to proceed.

You can build a chatbot using our platform, here at ChattyPeople, with our easy drag and drop, no coding required, platform.

And, the best thing about us is, we have tailored a plan for everyone to start building their chatbot for free. No worries about Slack, as with one click you can integrate your chatbot inside the Slack platform, and it will become a Slack bot.

Register today, ChattyPeople is here to help.

7 Outrageous Ideas For Your Chatbot In Transport

The use of Artificial Intelligence programs like chatbots is a trend that will not fade away. The long journey of looking for a technology like this has come to an end.

The technology is here, and these programs are getting smarter and smarter with the accomplishment made by computer scientists. Finally, all the dots are connected, and we can improve the technology around us that has created this technology in the first place.

How Do Chatbots Show Up Under the Spotlight?

Chatbots where created at first to prove that Artificial Intelligence in machines is possible. The first use of chatbots in the last decade was the customer service sector. They have proven to be such a good tool and to improve this sector that all the industries are following up with this technology.

Their use is growing every day and it’s finding the way to reach every one of us. From simple customer service agents, they are growing to be more complex problem solvers. One of the uses where chatbots are expanding is the transportation domain.

Here are seven examples of how chatbots can be used in transportation. Some of these examples are already implemented as a key player in this field and some of them are ideas on how others can improve their business performance in transport.

1. Vehicle Tracker

With the use of the chatbots, you can track vehicles with no extra cost; this will provide you the ability to lower the expenses of the company.

2. Maintenance Reminder

Give updates to the driver about upcoming vehicle maintenance and schedule the appointment in their behave.

3. Fuel Consumption

Track the fuel consumption on the vehicles and upgrade the fleet when necessary.

4. Pick Up and Delivery Update

Be up to date all the time, and receive pickup and delivery notifications.

5. Customer Feedback Satisfaction

Forward directly to you the feedback of the customers and make the appropriate changes if needed in the service you are providing.

6. Driver Progress

Track the progress of the driver and monitor his performance. See if the pickups and deliveries are in the time frame that they need to be.

7. Driver Review

Provide your customers a chance to review the drivers and receive first-hand, free information about driver’s behavior

Final Thoughts with ChattyPeople

Chatbots will improve the efficiency of the company and will lower the expenses of your company. With an ability to monitor and track the overall operation, you will gain better insight about the mistakes made by people.

Don’t be in the shadow and not use this tool, as you will gain much more if you decide to act now. Today is the day where you need to try this technology that is all around you.

Luckily you’re at the right place. What can be better than to build a program without the need of developer skills? Yes, our platform is easy to use, as there is no coding needed.

Register for free and take advantage of the starter plan where you can build your chatbot for free. Don’t worry, ChattyPeople is here to help.

Posted by Slobodan S.

How To Make A Slack Bot In 10 Easy Steps

 

Use our platform to create a Slack bot for your team. It’s easy with no coding needed to use the guide that we provide you where you can build a Slack bot in ten easy steps.

Step One

Create a Slack account.

Step Two

When you sign into Slack, you will be asked to create a workplace. To do this, just input the name for your workplace.

Step Three

Go to our Main page and click the Login button. A Login page will be opened.

Step Four

Press the Slack button to login with your Slack credentials.

  • A new screen will show up then press the “Login” button
  • Fill in the Slack information that you have for Login: Username and Password
  • If you already have a Slack account, you don’t need to do the first two steps

Step Five

You need to accept the App installation; you can do that by clicking the authorized button.

Step Six

This step is where the Slack bot is created, and we promised that no coding is needed. Congratulations, the Slack bot is made, and the code is generated by our platform, and it’s instant.

Step Seven

Let’s make a little conversationalist out of this Slack bot:

On the left side there will be a “Bots” button; click on the button and select the bot.

Step Eight

Create the knowledge base using intents; you will notice a new option in the menu. You can choose intents by clicking on the “AI Mode” button:

  • A screen with columns will appear
  • In the column “Insert Name,” write a name for this intent
  • For example, you can name it “NL Support”
  • In the column “Questions,” write one or more questions
  • In the “Answer” column, write one or more answers
  • Put as many variables as you like for the answers, and the Slack bot will pick one in random order
  • Press the “Save” button
  • The Natural Language Processing, or NLP, is created automatically for the conversational flow

Step Nine

Login to your Slack account and choose the workplace and test the chatbot:

  • Try to ask one of the questions that you put in and see if the Slack bot will provide the answer
  • And, just in case, try few more of the questions you provided in the platform

Step Ten

This step is to improve the knowledge base and input more data into the Slack bot. Use more variables and include the team and have fun making it more interesting.

Final Thoughts

Don’t wait, it will be so easy that you will feel like a pro developer. Impress the team and make them a Slack bot that they deserve. Make a little fun and add some funny outputs for a start.

Register for free and build your Slack bot. Also, it’s free to start using our starter plan, and ChattyPeople is here to help.

Posted by Slobodan S.