Companies with the use of Social Media increase their clientele, and by this, they are increasing their work flow with the need to hire more people.
With human vs. human interactions over regular chat platforms, it takes too much time and effort. Can you imagine responding to thousands of questions from thousands of customers? It is just impossible to be that quick and efficient.
Chatbots are revolutionizing how businesses perform their interactions with their customers, via Social Media.
1. Virtual Assistant
Virtual Assistant, by definition, is a person who provides creative or technical professional assistance along with doing administrative tasks.
With an Enterprise chatbot, you will get no less than an excellent Virtual Assistant, as they are capable of: Updating your client list, maintaining your calendar, setting up meetings, and sending out e-mails, newsletters and so on.
2. Customer Support
With a chatbot at your side, your company will provide the most professional services to your customers.
It will respond in the quickest way possible to customer inquiries by interacting with them and answering questions that they have.
With the possibility to upgrade and learn more, their knowledge-base will become more and more capable of working without evolving human assistance.
Soon chatbots will be able to multi-task and effectively prioritize, when needed, and solve practical problems.
3. Growing Your Customer Base
With targeting customers and pushing promotions through Social Media, chatbots are capable of interacting with potential clients and gathering information from them via simple questions about their needs and styles.
With this feature, chatbots can attract more customers and offer them products that match the criteria of the style they feel comfortable with.
By constantly gathering information from your customers, you will be able to know what people think of current trends and their likes and dislikes so you can make adjustments to your inventory.
Final Thoughts with ChattyPeople
By taking advantages of these chatbot features, you will increase work productivity and your employees will have extra time to work on more important company tasks, for example, working on increasing company revenue.
Not every company has the means to hire a VA for every task, for help with being more productive on projects, or to hire customer support agents to answer all customers’ inquiries accurately.
First of all, there is not enough space in many offices, and the expenses will constantly be increasing.
Here at ChattyPeople, an online bot building platform, we can help you to build your personal chatbot with no need of coding knowledge, and we offer a free basic plan to start.
Create an Enterprise chatbot today and put it to work ASAP.
We will help you to grow your business, and it’s time to start building your chatbot now. Go to Chattypeople.com to get started.
Posted by Slobodan S.