You probably have done some research and decided to try this new technology. If so, you have made the right decision, and you need to follow these tips now because everyone will do this eventually.
Today, building a chatbot is easy, and what you need to do is to concentrate on how to make the chatbot performance good enough for users to want to interact with it.
Nothing is perfect at the beginning, but it needs to provide a decent user experience and be sure to improve it along the way.
Here are ten tips on how to proceed when building a chatbot:
1. Improve It Often
Don’t abandon the chatbot and leave it on its own. Always try to implement new things or adjust the chatbot’s behavior. Make the wrongs, right, as it’s human to make mistakes at the start and nothing is perfect. However, this is no reason for you not to try to make it better and better.
Make it able to receive feedback from the users, and don’t be afraid of criticism. This is free advice on how to provide a better performance of your chatbot and to satisfy the needs of the customers.
Build it to store the data collected. Make it do simple questionnaires and surveys. Don’t forget to make it simple, as no one wants to answer 30 questions and lose time. Use the data provided from the chatbot to increase user engagement and better the retention rates.
4. Targeted Marketing
Build it in a way to target demographically and propose products that will have successes; target the right audience with the right product.
5. Promote It
Spread the awareness through using the entire set of tools that are out there. Use social media and the internet, alongside with printed material outside the digital world.
6. Train Your Chatbot
Give the chatbot the necessary knowledge to finish the tasks correctly by inputting as much information as you can. After doing this, from time to time, feed it with some more information.
7. Use Logic
When creating the conversation flow, use logic so for every question will be provided with the right answers.
8. Use Variables
Variables are very important and using them with the questions and responses will increase your chances to represent a smart chatbot
Try to increase the session of the users and draw them in for new ones. Don’t allow yourself to wait for the users to come back; try to spice it up and engage them. You may use your promotions and discounts to draw attention and start a new session.
When you feel ready to deploy the chatbot, and you did your proper testing analytics, this is the final step. Use one of the analytic platforms to monitor the engagement and behavior of the chatbot. You will receive important data that will give you a better insight that everything is working according to plan.
Final Thoughts and a Bonus Tip
Choose the right platform, and lucky for you, you are at the right place.
Building a program was never easy, as you need to know how to code and use the proper syntaxes to do the right integrations. With our platform, the coding is done by us, so there is no need for you to write a single line of code.
What we did is to make things simple, with easy drag and drop, you will create a chatbot that will become a perfect conversationalist in a couple of hours.
To make things even more simple, we will integrate your chatbot with Facebook instantly, and Slack integration is just a click away.
Start building your chatbot today and take advantage of the starter plan we have. You can register for free and build your chatbot, also for free.
Don’t wait, as ChattyPeople is here to help; it’s what we do.
Posted by Slobodan S.