Enterprise Chatbots And Voice Activation Are The Future Of User Interface

An Intelligent Virtual Assistant is a software operator that is able to perform undertakings or administrations for a person, also called a chatbot.

A survey conducted in May this year found that the most used AI chatbots in the US market are :

  • Siri: Apple’s interface ─ 34%
  • Hello Google: Google`s Assistant ─ 19%
  • Alexa: Amazon ─ 6%
  • Cortana: Microsoft ─ 4%
  • Apple’s HomePod Speaker was announced in June and wasn’t included in the survey.

Facebook Messenger Assistant projected that it would be accessible to several million on Messenger by the end of 2017.

Google and Apple have substantially introduced bases of clients on cell phones, and Microsoft has an outgoing, pre-installed base of Windows PC users with Cortana working through telephone and Bluetooth speakers, as well.

We need to point out that Amazon stands out with the ability to put in online, web-based, business requests via Alexa.

Enterprise Chatbots and Voice Activation Gadgets are Changing the World

Voice activated bots, such as Google Now, Alexa, Cortana and Siri are preinstalled into the OS to be able to do searches online.

Expectations are that in the year 2020, over 200 billion searches will be done by use of voice. In upcoming years, there are going to be more than 3.5 billion voice activated gadgets, and less than 5% are going to have classic keyboard base consoles. In this way, it affects homes, autos, trade, managing an account, training and every other man vs. machine-based interaction.

Amazon’s Echo and Echo-dot are gadgets controlled by voice that read books, the news and recordings, plays your favorite radio station, answers questions, gives you reports, activity and climate changes, provides information on nearby organizations, gives sports scores and timetables, control lights, switches and indoor regulators, arranges a Uber or orders Domino’s, and additionally, utilizes the Voice Service of Amazon`s Alexa.

Other platforms like Google Now or Microsoft’s Cortana can, without much of a stretch, help make our lives much easier with a lot of options, such as overseeing timetables, track packages and check on upcoming flights.

Our growing dependence on chatbot platforms operated by voice has multiplied the ascent of machine vs. machine correspondence, and this will have a genuine effect on the future outcome of how we make payments, do business and interact with home gadgets.

Online Searches

We have found ourselves at the intersection of how we are performing our online searches. With the fast development of messaging applications, there is the contention that the fate of e-commerce and searches will be, by default, pre-installed within the platform itself with chatbots as VAs.

This includes Google Assistant and Facebook Messenger Searches, and e-business will unquestionably change in the following years.

A Strategy for Cooperation

AI Virtual Assistants work using:

  • Text (online talk), particularly in a texting application or other application
  • Voice, for instance with an Amazon Echo gadget, or iPhone`s Siri
  • By speaking into the Apple TV remote or Comcast remote when you are searching content via voice

Some VAs have options with various techniques of interaction, for example, Google Assistant through chat using the Google`s Allo application and by talking through Google Home speakers.

Enterprise Chatbots And Artificial Intelligence

Today, movies are becoming a reality. From my point of view, movies are the basic cause of pushing scientists to accomplish amazing inventions. We need to thank the film makers and novelty writers for the imagination used in their stories.

In the last couple of years, enterprises had upgraded chatbot technology and implemented the use of them in the e-commerce business.

We are going to see the use of chatbots more and more as time goes by.

Artificial Intelligence

Artificial intelligence is the Holy Grail of science. From the beginning of computerizing, our world has sought a way to make Artificial Intelligence possible.

What would be the definition of Artificial Intelligence if we needed to describe it? Computer programing, or a device that can mimic human behavior?

We have accomplished so much in the last decade through robotics and computer programming that we can take Artificial Intelligence technology to the next level. We are getting closer to giving it actual bodies and human-like appearances.

In fact, Hondas Asimo, a humanoid robot, can mimic human behavior. It can walk, talk and jump, can practice soccer with you, or even fetch you a drink. It`s pretty impressive, but unfortunately, that technology it’s still too expensive.

The Use of Chatbots and Artificial Intelligence

The main reason for this article is to describe the use of chatbots and Artificial Intelligence. Have we accomplished combining those already? I believe we did, with Amazon`s Alexa, Google Hello, iPhone`s Siri or Cortana from Microsoft.

All these chatbots, with the voice service they provide, in a way, have mimicked human behavior (Talk). You can talk to them, ask questions and get an answer.

The interaction is quite impressive. AI chatbots can be used through our smart phones and interactive devices which some of these companies have designed.

By addressing them with the established wake word, they start the interaction with you, and it feels as if you are asking a real person to do something for you.

A couple of years back, if someone were behind a computer and playing music, you would ask that person to play your favorite song. Now, all of that has changed

I`m asking Alexa to do that for me, and she will start shuffling songs for me from my favorite artist. We will be able to connect our smart devices and ask Alexa to perform an action for us, and in some way, she can become a private butler (that’s in a case of owning a smart house).

Artificial Intelligence and Machine Learning

Not only voice activated chatbots have Artificial Intelligence in their programming.

Messenger-based chatbots can provide human-like interactions with the ability of machine learning.

Machine learning is the option chatbots have to expand their knowledge by gathering information from the clients they interact with, and with time, they will learn more answers to common questions and will make choices on their own, which, again, is more human-like.

Enterprise Chatbot Platform Solutions And The Effects On Payments

Developers are working intensively on upgrading chatbot technology. They are combining the needs of the companies into chatbot platforms, and, as a result, we have a technological product that is simplifying the end user experience.

We have all had our share of experiences with customer support, which involves long, annoying music over the phone while you wait for your turn to speak with someone.

Then, you might hear the famous lines: “YOUR CALL IS VERY IMPORTANT TO US” and “PLEASE STAY ON THE LINE FOR THE NEXT AVAILABLE AGENT.” 

The “Nightmare of Customer Service” has come to an end.

Facebook Messenger Payment

Facebook announced their Messenger platform 2.0 in April this year. With continuous work with developers and businesses, they launched the v2.1 version with more features and simplifying the payment method using chatbots.

Facebook Payment is still in Beta, but it’s opened for testing your chatbot.

The payment providers that are used for processing the payments are: Connected Stripe/PayPal Account and Tokenized Payment

They made three options for payments with the Messenger bot:

  • Buy Button
  • Messenger Webview
  • Custom Implementation in the Messenger Webview

3 Options for Payments with the Messenger Bot

1. The Buy Button

At this time, the Buy Button is available for the US only.

It’s made to be simple: Click the Buy Button, Pay and you are done.

Let me elaborate a little more. By pressing the Buy Button, the button will start the command of payment and will ask the end user for their information (shipping address, the name of the recipient, etc.) and for the payment method.

When the end-user presses the Pay Button, the Messenger bot will finish the transaction, using your connected account for payment (via the previously mentioned payment platforms used by Facebook) and then the information is sent to your Webhook so you can process the payment.

After the transaction is finished, you will receive the information back to your webhook.

2. & 3. WebView and Custom Implementation

Messenger WebView is offering a personalized experience for your payment processing solution.

The custom option on the Messenger platform provides more options for businesses to connect their payments to the chatbot and it can be used worldwide.

This will give the company complete control of the payment process with the option that you can integrate the checkout page that you have within the Messenger app.

For implementing the custom payment option, all you need is to open your checkout page into Messenger WebView, and you can handle the payment as you will handle the payments on your checkout page on your website.

ChattyPeople Bot Making Platform

I believe that you will agree when I say that chatbot technology is making online shopping easy and the companies that use this technology look more professional.

From my point of view, as a shopper, I want to do business more with companies that provide me the information I need as quick as possible.

With chatbots, companies can respond to their customers fast and efficiently. With chatbots, you will gain satisfied and returning customers.

If you’re not using this tool, you should start because it is the future of doing business. Do your research; become familiar with the technology.

Here is where you can start: ChattyPeople.com

3 Things Every CMO Needs To Know About Chatbots

Chatbots are a new way in which companies are interacting with their customers; the use of chatbots is one way of presenting your company to the world.

Let’s take a couple of steps back in time and get a retrospective on how companies started to present themselves to potential customers:

A while back, all you needed to do was print business cards and give them to people you interact with on a day to day basis.

With business cards, you provided basic information, such as where your office is, your contact information, etc.

Then, the internet came to life, and companies were in the need to present themselves on the Net by making websites with more details about the business that they do.

What happened next is that Smartphones were created and people were using them all the time, so companies were in the need to change from regular websites to mobile sites.

Over time, with the constant use of our Smartphones, the interaction between the consumer and the business has altered, and the need of the company is to create mobile apps for a better experience.

Now, businesses find themselves in the next step of adjusting their way of interacting because of the needs of our customers.

People are expecting faster responses to their inquiries because the 1-800 calls are frustrating, and the “Please hold on to the line” messages just don’t work anymore.

If you are responsible for activities in an organization that has to do with creating, communicating and delivering offerings that have value for your company’s customers, then you need to act fast on chatbot technology and take advantage of it.

Here are three things every CMO needs to know about chatbots:

1. Have a Strategy

You will need to develop a concept on a piece of paper on how your company chatbot should behave.

  • What should the primary responsibilities be?
  • What will be your starting knowledge base that the chatbot will own?
  • Will you offer your customers options to buy through your chatbot?

You need to put yourself in the shoes of the customer and think about what kind of user experience you will provide with your chatbot.

2. Pick the Right Bot Building Platform

You need to do your research really well before you make the decision of which bot building platform will help you build your chatbot.

Here at ChattyPeople, we know that this is the most important step that will provide you with either a good or bad experience.

And that’s why you need to find a bot building company like ChattyPeople that has experience and will be excited to work with you,

Making the right chatbot will present your company the way it should be represented.

3. Keep Customers Interactive

Without the simple approach of questions and answers, people will quickly end the interaction with the chatbot when they don’t  get what they want.

You need to take advantage when someone starts an interaction with your chatbot and offer them, for example, some of your new products.

Final Thoughts From ChattyPeople

When you are ready to jump onto this new technology bandwagon, ChattyPeople is here to help!

Feel free to take advantage of our free start-up plan, ask us any questions, and create the best bot for your business’s needs.