Optimizing Your Chatbot User Experience

Chatbots have been here with us for some time, and some companies still encounter user experience problems. Wanting to jump into this technology and not taking the necessary precautions can put you a step back.

This is why you need to optimize the user experience and always improve on it. Here are some suggestions that can give you a better direction on how to proceed when building your chatbot:

Optimization

Use the right platform when making your chatbot. Give your perfect idea and effort in creating the chatbot with more user optimization; don’t allow providing an experience for just 20 people to expand the ability to your bot to interact with thousands at the same time.

Visualize

Provide visualization to users, and use pictures as a way of providing a better and more colorful experience. Seeing is not the same as described, so show the customers what you offer, as it will increase the interaction.

Update

Like every technology, an update is something we encounter every day. It is up to you, as you will you provide 2.0 for your chatbot to your customers.

My point is that this technology is relatively new in use, and new integrations are still coming. Updates will make the chatbot more useful and smarter, so keep track of the advancements made and don’t be stuck with version 1.0.

Conversation

Conversation is one of the most important things for a chatbot. It’s the primary purpose of its creation. Mimicking human-like discussions is why it’s essential.

The chatbot that you will create will be your protégé. And, as people need to learn and expand their vocabulary, so does the chatbot. Improve the communication skills by providing new expressions from time to time.

Use these tips so you can better the conversation:

  • Variables

Give the chatbot the ability to rephrase the questions and the answers; meaning give him multiple options to choose from with the same outcome.

  • Responses

Test the chatbot on multiple devices so you can be sure that it will respond instantly. Don’t make it too much human and let the customers receive automated responses after a few hours.

  • Data

Use the data that the chatbot is gathering to provide them with offers that will interest the customers. Target their needs, and your chatbot will be a perfect conversationalist for everyone.

  • Tone of Voice

You need to know the audience you are targeting, so make the chatbot to fit in with this audience group and talk the way they speak.

Sessions

Draw the users that interact with your chatbot in the next session of interaction. Give them targeted promotions that will engage the chatbot and don’t wait for them to message the chatbot.

With this, you will make it a habit of using the chatbot more often. Doing this, you need to provide them with a reason to engage, and here are some tips on how to achieve that:

  • Bundle Deals
  • Coupons
  • Thank You Messages – When they receive the product

Final Thoughts

Chatbots came into our digital lives, and they are here to stay. This technology won’t fade out. Now is the right time for having a chatbot and we are here to help.

Use the platform that we are providing and build one for your customers, as it will have a more significant impact on your business and will provide the future channel of interactions with your customers.

Register today for free.

Posted by Slobodan S.