When building your chatbot, you need to know how to put it out in the digital world. There are some steps that Facebook took to accomplish this, and there are some steps that you need to do, as well.
Keep in mind that just building it is not good enough. You need to give the customers the experience that they deserve.
Providing a new way of communication to the customers with your business and making it right will give you returning customers, which everyone seeks.
How Can People Discover Your Chatbot?
Here are five ways to start and expose the chatbot to the world:
Share the chatbot with your subscribers, and challenge them to interact with it and share it for you.
2. Discovery Tab
Use the Discovery Tab from Facebook. The Discovery Tab is like the Yellow Pages for bots, as you can search chatbots by industries and businesses. This is one way to put the word out.
3. CTA Button
And, use the Call to Action button, or the “CTA” Button that Facebook allows developers to use as a way for calling users to start the Messaging App from your Facebook page.
4. Choose the Right Name
Naming your chatbot has a significantly important role in the way of discovering it. Avoid using names that are hard to spell and are similar to others. Make your chatbot’s name simple and easy to remember.
Use conventional ways of marketing, such as putting an ad in the newspaper or magazine, passing out flyers, etc.
Make this fun and intriguing by making a Facebook code that someone can scan with their Smartphone, as this will redirect the user to the Facebook Messenger App and will start the conversation with your chatbot.
How to Prepare Your Bot in the Right Way
To be discovered is the one thing you need to do, but to make users want to interact with your bot is something you need to put your full attention to.
You need to take some steps to spice the interaction, such as:
• A Welcoming Message: Make an appropriate welcoming message that will intrigue the user so they will want to respond back.
• Use the Knowledge of Facebook: Address them by their name, as you will add a little more of a personal touch to the conversation by doing this.
• Be Smart: Give your customers a way to speak with a live person, when necessary.
• Use Feedback: Improve the wrongs and make your chatbot more useful.
What to do Before You Launch the Chatbot
If you think your chatbot is ready to be launched, don’t make a mistake and not test it one more time.
Testing the chatbot for one last time will ensure you that you won’t have any misfires, and you won’t blow the first contact with potential customers.
Having a chatbot and not taking proper precautions before launching it, may give you bad feedback with your customers’ experiences.
Use these methods that we have provided here, and you can take advantage of this technology by providing a rich, interacting experience to your customers.
Register for free today and start building your chatbot. The platform that we provide you is easy to use, and no coding is required.
And the best thing is, that it’s free to start. ChattyPeople is here to help.
Posted by Slobodan S.