Custom Chatbot Development Platform Features You Need To Know

 

 

Now is the right time to consider getting into the game of chatbots.

With Facebook’s announcement of allowing chatbots into their Messenger App, the number of bots is rising every day, and they have grown to more than 100,000 strong.

Now is the time to be creative and put to life something different ─  it’s time to make your own chatbot.

Use your creativity and an open mind to create a bot that will help your business grow and take some work off your hands, giving you the opportunity to concentrate on other, more important parts of your business.

If you are thinking of building a chatbot, be sure to choose the right development platform, such as ChattyPeople.

Here’s why and what you need to know:

Three Features a Bot Development Platform Must Have

1. NLP

Natural language processing, or NLP, helps the chatbot to enhance automated conversation.

When working with a platform that has a built-in NLP, it will automatically detect meaning and information in the messages that it’s receiving when a user is chatting with it. Also, it will process the data before passing the information to the chatbot’s controller.

2. Handover Protocol 

Handover protocol is a feature that makes a chat experience available for cross app collaboration.

With this protocol, you are able to provide better customer support; it helps secure transfer between automated chat via “chatbot vs. human” and “human vs. human.”

In other words: You can enable your chatbot to connect the customer with a live customer support agent. With this option, you will be able to jump in and help the customer with more complex issues.

3. Seamless Payments Flow

With a feature like this, you will provide the customer with a one step payment experience within the messaging platform. This makes the payment process much easier and quicker.

Here are Some Questions You Might Have:

  • How can I start and develop a chatbot on my own?
  • Where to find the right development platform?
  • Will I be able to handle a platform like this, as I don’t have coding experience?
We at ChattyPeople are the answer to all these questions.

Final Thoughts

We have an easy-to-use development platform that has all the new technology in coding, such as AI Machine Learning and Natural Processing Language, and we can integrate with streamline payments.

The best thing with using ChattyPeople is that you don’t have to worry about coding. With our free startup kit and platform with drag and drop, you will be able to setup and run your chatbot today.

Register for free here and take advantage of our free startup kit.

Posted by Slobodan S.