Chatbots Are Core To Digital Transformation In Retail

Companies initially started selling from a store, then online, via mail; from physical to digital.

The retail segment has transformed in so many ways in the past 20 years, and now, the transformation upon retail strikes again.

What is the most crucial thing for digital transformation in retail?

Here is what we think is the game changer:

Facebook

♦ Facebook’s Platform

Facebook has the biggest user base out of all the sites on the internet. Facebook will help chatbots transform the digital way of shopping.

♦ Facebook’s Users

The number of users that Facebook has will become the number one reason for businesses to sell on their platform. With a wide range of audiences in one place, it is becoming the biggest Mall in the digital world. And, who would not want a prime store with this much traffic?

♦ Facebook’s Security

Security provided by Facebook is a big deal for everyone. To let others work on security and improve it without spending time and money on your side is a huge plus. That’s not all, with well-known payment methods, your clients will feel safe to make a purchase and become returning customers without any issues.

♦ Facebook’s Messenger

Messenger App is the most used chat application today, and Facebook is moving forward to monetize this App.

With the ability that Facebook provides to companies to launch their own chatbots into Messenger, it will provide a faster and better experience for the Millennials.

Furthermore, Facebook is changing the way we shop providing us with the One App for all.

Facebook planted retail seeds all over the internet, and all we need to do is to wait and see how they will grow.

What will Help Chatbots to Dominate the Retail Segment?

♦ Artificial Intelligence

With building smart chatbots that are able to learn and improve themselves, day by day, they will become top salesmen through time.

This ability given to a machine will change retail, for sure. Having a personal shopping advisor, that will be able to recommend products for your style, will be a lasting time saver.

♦ NLP Natural Language Processing

Giving the skill to a machine to talk like us, powered by AI, will change the way we look at machines.

Chatbots will soon mimic human-like conversations like never seen before and give us a more natural way to interact with them.

♦ The Beginning of How our Digital World is Changing

This is just the beginning of how our digital world will change. These smart machines will provide us a new way of shopping, and they will become our trusted advisors.

This opportunity created for the retailer will reach customers like never before and will give the reason for everyone to jump on the chatbot bandwagon because the time will come where retail will be entirely digital.

Final Thoughts with ChattyPeople

The year has not yet ended; don’t miss out on building your chatbot today.

Use our Chatbot Building Platform here at ChattyPeople and jump on the technology train. We encourage you to take advantage of our starter plan and start building a chatbot for free.

Register today!

P.S.
Don’t worry, ChattyPeople is here to help.

 

Posted by Slobodan S.