5 Ways How Chatbots Have Impacted The Travel Industry

 

Chatbots are among us, and they are expanding because of the needs of the people getting information quick and easy.

They are proven to be our best pals when necessary, and with the travel industry, that is what we need.

Here are 5 ways how chatbots impacted the travel industry and how they can help us to simplify our vacation plans:

1. Do the Search for Us

Finding the right accommodation and travel route that fits your needs can be a little tricky doing it the old fashion way.

With the use of chatbots, we are skipping on the phone delays and late responses from the sales agents. Instead of calling from one to another travel agency, we can do that with a use of a program.

The most important aspect is that they are able to find the cheapest price that is provided on various sites and save us some money.

2. Book

The ability to instantly book online saves time and gives us the opportunity to catch and secure the deal we found immediately.

3. Info

Information is everything, and searching websites looking for answers, is time-consuming and can get a little frustrating.

For example:

  • Baggage allowance
  • Time you need to get to the airport
  • What gate we need to use
  • Where can we find the lounge bar
  • Is there a kids corner
  • A well-trained bot can provide information about the surrounding areas and give us tips and suggestions for sightseeing or a good restaurant close buy from the location of our accommodation

A bot can tell us all of this info instantly.

4. Update

The constant updates will give us a piece of mind that the flight is on time, delayed even canceled.

With these kind of updates, we can prepare up front and adjust, if needed.

5. 24/7 Support

Having someone that we are able to contact 24/7 about some unexpected issue is extremely helpful.

Imagine having your own personal travel guide who can help during your travel; it can be your companion that can provide the right information at the right time.

The connection between the chatbot and the internet can be a powerful tool if used correctly.

Can you imagine sightseeing a new city and the chatbot knowing your location and interests, giving you constant suggestions that will provide you a better experience in the city ─ instead of looking at the map and doing searches on the phone ─ instead of losing time ─ you can know that you won’t miss the things you like.

Final Thoughts From ChattyPeople

If you own a travel agency, you need to rethink why you haven’t built a chatbot yet.

Here at ChattyPeople, we can help you create your customized chatbot that will provide the experience that your clients deserve.

With the right tool, and good people ─ ChattyPeople ─ you can only gain, and the best thing is, that it’s free to start.

Posted by Slobodan S.

Do You Think You Are A Chatbot Expert? Take Our Quiz Now!

 

You probably have read dozens of articles about chatbots and the technology that is involved with creating them.

If you did your research, now is the time to see if you have become a chatbot expert and take our quiz.

Take a pen and piece of paper and write down your answers to these 10 questions. The answers are given below.


10 Quiz Questions:

1. When was the idea of a chatbot formed?
a) 1950
b) 1980
c) 2000
d) All of the above
e) None of the above

2. When was the first bot created?
a) 1956
b) 1966
c) 1996
d) All of the above
e) None of the above

3. What is a turing test?
a) Guideline for telecommunication advances
b) Guideline for creating an intelligent machine
c) Guideline for integrating a chatbot inside the Facebook Messenger App
d) All of the above
e) None of the above

4. What was the first bot’s name?
a) Botty
b) Deep Blue
c) Eliza
d) None of the above

5. What was the main reason companies decided to go with a chatbot?
a) Trend
b) 24/7 Customer Support
c) Help the chatbot movement
d) All of the above
e) None of the above

6. Why did people pursue the development of chatbots?
a) New career opportunity
b) Improving AI machine development
c) A new way to distinguish them in the society
d) All of the above
e) None of the above

7. What does NLP stand for?
a) New Leap of the People
b) Natural Language Process
c) Numeric Length Process
d) All of the above
e) None of the above

8. What is Machine Learning?
a) When a machine learns to do something for you
b) The ability is given to a machine to self-learn
c) Expand the knowledge base of a machine
d) All of the above
e) None of the above

9. How does AI implementation benefit the chatbot?
a) Gives the chatbot ability to mimic human behavior
b) Improves chat interaction
c) Recognizes words and phrases and makes meaningful responses
d) All of the above
e) None of the above

10. What did Amazon succeed with Amazon Echo and Echo Dot?
a) They gave a chatbot a “body” and put it into the physical world
b) Gave chatbots a “Voice”
c) The ability to control smart gadgets in your home
d) All of the above
e) None of the above

 


Now, check how many answers you have guessed correctly!


Answers:

1. When was the idea of a chatbot formed?

a) 1950
b) 1980
c) 2000

2. When was the first bot created?
a) 1956
b) 1966
c) 1996

3. What is a turing test?
a) Guideline for telecommunication advances
b) Guide for creating an intelligent machine
c) Guideline for integrating chatbot inside Facebook Messenger App
d) All of the above
e) None of the above

4. What was the first bot’s name?
a) Botty
b) Deep Blue
c) Eliza
d) None of the above

5. What was the main reason companies decided to go with the chatbot?
a) Trend
b) 24/7 Customer Support
c) Help the chatbot movement
d) All of the above
e) None of the above

6. Why did people pursue the development of chatbots?
a) New career opportunity
b) Improving AI machine development
c) New way to distinguished them self in the society
d) All of the above
e) None of the above

7. What does NLP stand for?
a) New Leap of the People
b) Natural Language Process
c) Numeric Length Process
d) All of the above
e) None of the above

8. What is Machine Learning?
a) When a machine learns to do something for you
b) The ability is given to a machine to self-learn
c) Expand the knowledge base of a machine
d) All of the above
e) None of the above

9. How does AI implementation benefit the chatbot?
a) Gives the chatbot the ability to mimic human behavior
b) Improves chat interaction
c) Recognizes words and phrases and makes meaningful responses
d) All of the above
e) None of the above

10. What did Amazon succeed with Amazon Echo and Echo Dot?
a) They gave a chatbot a “body” and put it into the physical world
b) Gave it a “Voice”
c) The ability to control smart gadgets in your home
d) All of the above
e) None of the above


Final Thoughts with ChattyPeople

ChattyPeople thanks you for taking our quiz! How did you do?

Now, it’s time to create your own bot, for free, at Chattypeople.com!

And, don’t worry, if you are not a “chatbot expert” just yet, we are here to help every step of the way!

Posted by Slobodan S.

How Chatbots Can Make You Happy

                       

In the last couple of years, companies increasingly started to implement bots into their platforms, which helped to simplify things for us and save us time.

It becomes natural for us to use bots even if we are aware that we are using one.

For example,

Do you remember what you did 10 – 15 years ago? Simple things that we are doing now that were so much more complicated and time-consuming at that time?

I remember when I needed to go somewhere where I haven’t been before and I was using MapQuest and would print out directions so I could get there quicker instead of wondering around.

Now, with Google Maps, I can go anywhere I want, and the bot will give me step by step directions, right from my phone.

Doesn’t this make you happy? However, we are so used to the new technology we are using now that we forget how it was before.

And don’t forget how frustrating it is when we are stuck in traffic and lose so much time ─ but now with Google, it can re-route us so we can skip the accidents to save us time.

             How Chatbots Can Make You Happy

We are regularly using this technology, and we are, in fact, happier because we don’t have to get up to play music as Alexa can do that for us.

Or, we don’t have to do constant searches of what movie we want to watch as Netflix will help us with a suggestion from our previous movies that we watched.

Happiness

But what in fact is Happiness?

Philosophically, it’s translated from the Greek word “eudaimonia” and refers to “the good life, ” and we have to be honest that the quality of life is better with the inventions and use of new technologies and should become even become better over time.

With this being said, if we have a better life, we will, in fact, be happier but what if we talked about “Happy” as an emotion in which the philosophy is defined as an emotion?

Can bots make us feel joy? Can they make us laugh? I think that they are in the first stage of accomplishing this and because they are new, for example, when I bought Amazon`s Echo, I was feeling joy that she could tell me a bad joke and play my music.

Voice Activation Fun

With the Voice Activation feature and with the options companies provide the bots with, they feel more as a human-like presence in the room.

Engineers and developers don’t waste time as they are pursuing Hollywood’s movies to make them a reality.

I was especially thrilled when I found about Jibo, “The first social family robot,” because they pushed the boundaries a little more.

Then Amazon gave movement and face to their bot, and Asus gave us the Zenbo with the ability to move. It looks like soon, they will add the presence of WalL-E into our lives.

If you Google or search Wikipedia for Wall-E, you will find this information:

WALLE is a 2008 American computer-animated science fiction comedy film produced by Pixar Animation Studios for Walt Disney Pictures.

I want to correct them and scratch the  ─ SCIENCE FICTION ─  part of the sentence! 

Posted by Slobodan S.

Me, Myself And AI ─ What The Future Is Bringing

We are starting to live in the future, and what we all witness in the movies is starting to happen now.

The growth of human knowledge, with the help of computers, is expanding with the speed of light.

The things that are happening now and what will occur in the next 20 years will be unbelievable.

We, as a civilization, will reach one of the fastest growing stages in our history, compared with the nature of our evolving in the way we established our societies from an agricultural society to an industrial.

And in the past couple of decades, we entered the technological stage of our existence in which we transformed into the Artificial Intelligence stage where all things happened much more faster than anything we have experienced so far.

What is Artificial Intelligence and What Have We Accomplished So Far?

The ability of a program or machine to think and learn and be able to mimic human behavior is called AI.

Software developers are in constant need to achieve intelligent machines that will, in fact, act and think like a human.

This was achieved a while back in the late 1980s, with one of the oldest games “Chess,” where computer programs accomplished to learn and beat a chess master.

IBM developed a Chess computer called Deep Blue which was programmed to make a logical decision and play the game on its own. One of the first significant successes on Deep Blue was back in 1996 where Deep Blue beat world champion Gary Kasparov in one game out of six. After this match, they upgraded the computer, and in May 1997, played with Kasparov again, and Deep Blue won six games in the match.

This was a stunning accomplishment for the AI world and was a push to developers to pursue the AI technology and put it to use in our day to day lives.

  • Holly Grall of AI development

The ancient game Go is “the oldest board game” played today.

It`s more than 2500 years old, and compared to Chess, this game possesses more possibilities than the total number of atoms in the visible universe ─ so, with this enormous potential outcome, there was no computer that could calculate every move and beat a human opponent ─ until now.

In 2010, Demis Hassabis, Shane Legg and Mustafa Suleyman founded Deep Mind Technologies Limited, a British artificial intelligence company, acquired by Google in 2014.

What they did was that they created a neural network that gives ability to the computer to learn how to play games in the way humans do with practice and learning from their mistakes.

The most extraordinary thing happened last year when a program that they created, called AlphaGo, beat Europe`s Go champion, Fan Hui, in five games.

With this kind of technology, the game is changing, and the possibilities of AI machines being smarter than humans is getting closer.

  • Self-Driving Cars

Elon Musk, the founder, and CEO of Tesla and SpaceX, promised in one of his interviews that the Tesla car will make an automated trip from L.A. to New York by the end of this year.

This is the one everyone is waiting for; a personal computer driver like in the movie, Time Cop, where Jean-Claude Van Damme enters the car and just says “home” and the car drives him to his destination.

  • Robots

Hanson Robotics made a social robot named Sofia.

The AI software that they developed is giving Sophia ability to process visual data, as she can see peoples’ faces and react accordingly, make conversion, show emotions, and with all of this, she can make interactions with people.

And the most interesting aspect is that she looks like a human girl.

Final Thoughts

These are just a couple of examples of what we have accomplished so far.

And with what the future will bring, we can only imagine what is to come, but I believe that the internet will be the brain of future AI and the technology of inventing what we see in Hollywood movies is closer than we think.

 

Posted by Slobodan S.

The Future Of Branding And Voice-Activated Chatbots

How far can we go with new ideas?

As ideas are changing the world and our way of living, some are not accepted, others are continuously modified and updated, and some seek simplifying solutions shaped by the needs of the people.

We are searching for tools that can be used on a daily basis which will provide us with aid for the most important tasks while we finish our daily responsibilities.

In this rushed world that we are living in, achieving the most beneficial way to complete tasks is one of the most important things that we are in need of.

How Will Brands and Voice-Activated Chatbots Help Us to Achieve Our Goals? 

Before I begin, let’s define what branding is.

We are surrounded by brands, and we all have our favorites.

Companies are recognized by their distinct logos that they have created for themselves. It could be a sign, a word, certain colors or a mixture of all of these.

With their unique logo and the power of advertisement (marketing), they are building a customer base, and they are continuously trying to expand.

The traditional way that companies used to reach out to customers was via market research in stores, on the streets, via the telephone, or through traditional advertisements (newspaper ads, street billboards, TV commercials, etc.).

However, most of these tactics were time-consuming.

In the “Era of the Internet” and its tools, everything has changed. The globalization of the market, the opportunity to reach customers more quickly, and anywhere, has turned out to be very valuable.

But the most important bits of information we can get is from the consumer about their likes and dislikes, their styles, ways of living, clothing preferences, reading preferences, etc. This all helps brands save time and money.

Changes are All Around Us

We all see the changes around us ─ online through Social Media, e-Commerce and through interactive chatbots. And, these platforms are continuously expanding, giving us new and exciting experiences every single day.

In the past years, developers have pushed forward with chatbot technology and added the most impressive feature yet ─ VOICE!

Speaking is in our nature, as we want to talk among ourselves. So, why not talk with chatbots, as well, who are integrated into online platforms on all our devices?

The way that they come up with machine voice-interaction is extraordinary as we all have used Hello Google, Cortana, Siri and Alexa.

These names have already made history; everyone will remember the first series of voice-activated chatbots. . . And, more are to come.

The Future of Voice-Activated Chatbots

I can say that shortly we will see voice-activated chatbots all around us ─ in the library, stores, train stations, zoos, airports. . . You name it.

Imagine a scenario where you are going to your favorite store to buy new shoes, and a robot approaches you. It will tell you about new products, all according to your previous shopping experiences and the styles you prefer.

I can see myself in an automated Uber cab, where the car talks to me and gives me recommendations along my route, or gives suggestions of what I can experience at my destination.

I know, for sure, that brands will continually upgrade the features of this technology, for example, when I book a flight using Google as a search engine, Google reminds me of my flight on my calendar.

And, in the future, I won’t be surprised if my Hello Google device sets the alarm for me the morning of the trip and confirms with me by saying something as “I`m going to wake you up tomorrow morning earlier so you can get to the airport on time. I`m expecting more traffic than usual at the time you need to travel. And, I have already reserved a Uber ride for you at 7 AM. Do you confirm?”

How great would that be?

Final Thoughts

Brands will provide us with their chatbot services, and they will shape the way of our future, day by day.

For help with building your free chatbot platform, visit us at Chattypeople.com and make a new account. Absolutely no coding is required, and we are here to help every step of the way.

Posted by Slobodan S.

Enterprise Chatbot Solution Manual

2017 will be remembered as the “Year of the Chatbots,” and their enterprise use.

The most recognized companies are already taking advantage of this technology, for example, Facebook, who in the past couple of months, has added over 33,000 chatbots, integrating them into their Messenger platform.

We need to follow their lead and do research so we can jump right into this growing enterprise solution.

Why Chatbots?

Chatbots have proved themselves so far to be very useful and will become the primary solution in the enterprise world.

Let me point out some of the main features that companies use chatbots for:

  • Customer Support
  • Conversational Interface
  • Virtual Assistance
  • Updates
  • Entertainment

Taking Advantage of a Chatbot

STEP I

You need to put yourself in the shoes of the customers, and only then, will you provide a 5 star-experience for them.

The first thing you need to do is to get to know your customers.

If you own a business or plan to take advantage of chatbot technology starting your business, you will need to gather information about your customers.

Use your experience and research, and data and feedback from your chatbot, to discover the needs of your customers.

STEP II

A quicker and easier way to take advantage of this technology is to start working with a pre-built chatbot.

One of the best and leading enterprise chatbot building platforms that does this kind of work is us, here at ChattyPeople.

All you need to do to start is to open an account using your email address.

The best part about ChattyPeople is that you can use our free starter plan.

STEP III

Make the decision of which main menu functions you want your chatbot to perform, how it will react to certain questions, and what will be its first approach ─ The Welcome Message.

For example:

I wanted to experience an interaction first-hand, so through my Messenger App, I contacted Sephora, a chatbot assistant.

Sephora welcomed me and introduced itself. In the next message, I had options to choose from, such as:

I wanted to see how quickly Sephora schedules makeover appointments. First, the chatbot asked me what city I live in. I typed in my zip code, and it took about a second before it provided a list of stores to choose from. When I selected one, instantaneously, it offered available times to make the booking.

I was impressed.

Final Thoughts from ChattyPeople

Get a move-on and start building your personal chatbot today to improve your business and make your customers happy and loyal.

Better yet, give your customers a satisfying and personal 5-star experience!

Our professional bot building team @ ChattyPeople is here to help you build your bot. Plus we will integrate it into your business’s webstore and even Facebook Messenger for you!

You don’t need to know coding or programming, and it’s an easy, step by step process which we will walk you through. Plus, support is only a message away!

Log onto Chattypeople.com today to get started creating your business’s perfect, 5-star enterprise chatbot!

Posted by Slobodan S.

 

Using Chatbots For Marketing To Increase Engagement

Today, chatbots are based on a pre-written script within their memory, and because of that, they are not able to increase engagement on their own.

Chatbots are in the beta stage, but the AI interface that they work from, and the ability to learn and upgrade their knowledge base, will soon be the number one used tool for doing business.

Engaging your customers more via your online business will provide you a loyal customer base that will give you more profit and generate more revenue.

What is Customer Engagement?  

Customer engagement is the communication between businesses and their customers.

There Are Two Types of Customer Engagement:

Continue reading “Using Chatbots For Marketing To Increase Engagement”

5 Chatbot Experts You Need To Know

The Internet is full of chatbot discussions, what they can do for us, and how will they help and change our lives.

Since last year’s chatbot fever, solution makers have risen up and committed their lives to pursuing this exciting, new technology and to helping companies spread their services through chatbot platforms.

Here are 5 chatbot experts you should be following:

1. Murray Newlands

Entrepreneur, Investor, Business Adviser and Speaker

Newlands started his career as a lawyer, but at the age of 23, pursued a different path ─ a much more creative path ─ by becoming an entrepreneur and opening his own agency for creative marketing and public relations.

Murray Newlands is the author of Online Marketing: A User’s Manual, and he has also published How to Get PR for Your Startup: Traction and Content Marketing Strategies for Professionals.

He is a founder of Sighted.com, an online invoicing company, and ChattyPeople.com, one of the best chatbot platform solutions for creating AI chatbots that can be integrated into Facebook Messenger.

Newlands wants to help entrepreneurs and marketers in large and medium size companies by offering chatbot solutions with his free start-up plan.

Murray Newlands was recognized by Entrepreneur Magazine as one of the top influential marketers in the world today.

2. Sujan Patel

Entrepreneur, Marketer and Founder of WedProfit or Mailshake

Sujan Patel is an entrepreneur and marketer with thirteen years of experience.

He has helped Turbotax, Mint and Salesforce to grow their companies.

Additionally, Patel is co-founder of ContentMarketer.io & Narrow.io.

He has many publications on chatbot technology at Forbes.com and Entrepreneur.com.

3. Michael Perry

Co-founder and CEO of Kit CRM

Perry’s company was acquired by Shopify, and now he is a Product Director at Shopify.

4. Simon Robic

Product Manager at iAdvize

Robic is the founder of Bringr, and works as a Product Manager at iAdvize,

Simon Robic believes that AI chatbots are guided by humans and will have bigger effects on the quality of customer service that companies want to provide to their customers.

5. Alex Lebrun

Bot Trainer at Facebook

Alex Lebrun is the co-founder of Wit.ai, the voice recognition startup.

Wit.ai was sold to Facebook, and now he is part of Facebook’s team and works as a Bot Trainer.

20 Chatbot Conferences You Seriously Cannot Miss

 

Listed here are 20 chatbot conference that you seriously don’t want to miss this year!

1. Predictive Analytics World

When: October 29 – November 2, 2017

Where: New York, NY

  • Will be packed with the top machine learning and predictive analytics experts, practitioners, authors, business thought leaders and keynote speakers.

http://www.predictiveanalyticsworld.com

 

2. 13th AAAI Conference on Artificial Intelligence

When: October 5-9, 2017.

Where: Will be held at the Snowbird Ski and Summer Resort in Snowbird, Utah,

  • The 13th AAAI Conference on Artificial Intelligence and Interactive Digital Entertainment (AIIDE’17).
  • AIIDE’17 is the thirteenth annual conference and the sixteenth overall event sponsored by AAAI on the topic of AI and Interactive Entertainment.

https://sites.google.com/view/aiide2017/

 

3. The AI Summit San Francisco

When: September 27-28, 2017

Where: Regency Center, San Francisco

  • The event dedicated to AI applications for enterprises securing your place at the forefront of technological innovation.
  • The 6th Edition.

https://theaisummit.com/sanfrancisco/#contact

 

4. ACCELERATE

When: October 16–18, 2017

Where: Seattle-Bellvue, WA

  • The leading conference for analytics and data science training brings together the brightest minds in data to share their expertise and help you realize your analytics goals, faster.
  • The Fastest Path to Achieving Your Analytics Goals.

https://tdwi.org

 

5. AI World 2017 AI WORLD CONFERENCE & EXPO

When: December 11-13, 2017

Where: Boston, MA

Conference Program Topics Includes:
  • Conversational Interaction and NLP – AI and Cyber security – AI and Real Time IoT
  • AI: Follow the Money – AI in Sales and Marketing – AI and IT Operations
  • AI Startup Lightning Panel–Cognitive Aware Robotics–Innovation in the Enterprise–AI in Retail
  • AI Computing in the Edge – AI Disruption: Market Opportunities and Threats–AI in the Cloud –
  • Global 2000 Deployment Case Studies – User Interfaces and Customer Experience–
  • AI Technology Solutions Showcase – Cocktail Receptions – and much more!

www.aiworld.com

 

6. BOTSCAMP

When: Sept. 28 & 29, 2016

Where: Fair Market, Austin, TX

  • Ready to join the world of bots, AI or machine learning?
  • The first, fastest, biggest and most disruptive, total-digital conference around.

http://www.botscamp.co/

 

7. VB Summit 2017-Riding the AI wave

When: October 23 & 24

Where: Berkeley

http://vbevents.venturebeat.com/VentureBeat2017

 

8. AI EXPO North America

When: November 29-30, 2017

Where: Santa Clara Convention Center

  • The AI Expo will showcase the next generation technologies and strategies from the AI world.

https://www.ai-expo.net

 

9. Minds Mastering Machines

When:  October 9-11, 2017

Where: London, UK

  • MMM will bring together experts in artificial intelligence, machine learning and data science to help architects, developers and CIOs like you get on the path to a more intelligent, technological future.

http://www.mcubed.london/

 

10. AI ASIA 2017

When: October 30-31

Where: Art Science Museum, Singapore

  • Showcasing real-life scenarios and products by Asia’s most innovative companies.

http://www.aiasiashow.com/

 

11. Monage

When: October 24th-26, 2017

Where: Boston Public Library, Boston, MA

  • This invitation is for YOU to explore the future of the conversational web.
  • MoNage is going to explore the FUTURE of the Conversational Web; The CONVERGENCE of Computing, AI, Communications and the underlying ecosystems.
  • This conference is ideal for Investors, Entrepreneurs, Strategists, Thinkers and ANYONE who is interested in what will be the NEXT BIG THING.

https://www.monage.io/

 

12. UTTR Conference on Chatbots & A.I.

When: October 3, 2017

Where: Strand Palace Hotel, London

  • UTTR is a conference and trade show on chatbots: the technology and the business.
  • The event covers artificial intelligence, NLP (natural language processes), bot systems, incident response, messaging platforms, customer service and mobile and desktop apps.
  • It is for venture capital, entrepreneurs, brands, developers and engineers.

http://uttr.com/register-la-2017.php

13. IJCAI is the International Joint Conference on Artificial Intelligence

When:  August 2017

Where: Melbourne, Australia

  • The main international gathering of researchers in AI.

http://ijcai-17.org/

 

14. ChatbotConf 2017

When: October 2-3, 2017

Where: Erste Campus, Viena, Austria

  • Listen to world class experts in the international chatbot space and learn more about the current development and outlook of messaging.

https://chatbotconf.com/

 

15. Web Summit

When: November 6-9, 2017

Where: Lisbon, Portugal

  • Web Summit started as a simple idea in 2010: Let’s connect the technology community with all industries, both old and new. It seems to resonate.
  • Web Summit has grown to become the “largest technology conference in the world.”

https://websummit.com

 

16. AI Europe

When: November 20-21, 2017

Where: Queen Elizabeth II Conference Centre, London

  • AI EUROPE 2017 proposes you to focus on the three most actionable topics in AI for your company through two days of extensive learning and networking Conferences & Exhibitions.

http://ai-europe.com/

 

17. RPA & AI Summit

When: November 27-29, 2017

Where: London, UK

  • The world decision makers and doers in process excellence and shared services met in London this November to collaborate on the direction of Robotics Process Automation and Artificial Intelligence, share best practice, and discover the strategies, tactics and initiatives industry leaders are already implementing for business success. 2017 is our 2nd year of bringing this growing and exciting industry together!

https://www.rpaandaisummit.com/


18. Humans and Robots

When: Thursday 9th November 2017

Where: Central Methodist Church, York

  • The fourth DotYork Conference will take place this Autumn at York’s Central Methodist Church, a grade 2 listed building just a stone’s throw from York’s most iconic street, The Shambles.

https://shareanecdotes.com/humans-and-robots

 

19. AWS RE: Invent 2017

When: November 27- December 1, 2017

Where: Las Vegas, NV

  • Building a natural user experience.

 

20. Conversational Interaction Conference

When: Feb 5-6, 2018

Where: San Jose, CA

http://www.conversationalinteraction.com/contact

Chatbots For Customer Support Are The Future Of Your Brand

With Social Media and Facebook, the way we do business has changed, and is reshaping still. With the all-in-one-place that Facebook is providing, and with Facebook Messenger, the interaction with consumers has evolved, and will continue to do so.

Customer Support Reshaped to Customer Care

As companies expand their customer base, they are in need of a call center that provides customer support. However, with social media, the possibilities are there to reach potential customers worldwide, and call centers do not provide the necessary tools for obtaining satisfied consumers.

From call centers, we have moved to e-mail support, but have to wait at least 24 – 48 hours for a response, and it just becomes frustrating.

The brands that have been in business for many years go with the technological flow, as they use every tool provided in this technological world we are living in.

With the utilization of chatbots, customer support can be reached 24/7 and provide customer care to all their consumers.

Who is the Future Consumer and What Do They Want?

Our children are the future consumers, and for them, interacting with gadgets will be in their nature. For me, from time to time, I love to use older forms of technology, for example:

I was using my old Samsung flip-flop mobile phone that I had, mainly because the battery was great, and I was able to use this phone for calling for a couple of days before charging the battery.

But the funniest thing happened to me. My daughter took the phone, opened it, and ask me “Is this a phone, Daddy? What can I do with it?”

I was laughing and said, “Well, what is the purpose of a phone ─ to make and receive calls.” She said,” That’s it?” It`s cute. She is used to having a touch screen phone and Siri where she can interact with the phone like a friend. Then, I remembered that she doesn’t know what an audio cassette is or floppy disk is either, and I started telling her what kind of stuff we were using when we were kids.

My daughter is a millennial kid. She is a kid that is living with the gadgets of her time. She is a kid where Alexa is a part of the living room, and when she walks in, she says, “Alexa, play Taylor Swift,”

Businesses don’t want to put themselves in a situation where future consumers won’t be able to reach them. I remember a scene from one of my favorite movies, “I Robot” where Will Smith (Detective Spooner) and Dr. Calvin (Bridget Moynahan) are inside Detective Spooner`s apartment, and there is an audio player (an older device) that she tries to turn on by saying, “Play.” Then, she presses the button, and the JVC turns on, and it is really loud. Dr. Calvin addresses the player by saying, “End program, cancel.” Detective Spooner shuts it off by using a remote control.

This is a science fiction movie that gives us a glimpse into a possible 2035.

FInal Thoughts

It’s time to act quickly on chatbot technology if you own a business, as chatbot platforms are a must-have technology for the future.

Now is the time to be prepared and brace the future of technology.