Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.
Chatbots are spreading fast in the business segment and there use is found more and more every day now.
Here is how transport companies are changing with the use of new technology:
Uber is the game changer in this transportation services industry.
What uber did:
- Changed the way people commute
- Lowered cab prices
- Used chatbot technology to automate constant updates for customers’ rides
- Simplified payment; by providing an account within their App that allows users to pay the fare securely
- Provided commuter share rides which lowered the price even more
There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.
Tourist Agencies and Tourist Agents
Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.
They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.
Also, they can connect you to a live customer support agent if some unexpected changes happen.
Fright Transport and Logistics
Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.
They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.
Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.
Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.
It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.
These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.
Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.
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Posted by Slobodan S.