Optimizing Your Chatbot User Experience

Chatbots have been here with us for some time, and some companies still encounter user experience problems. Wanting to jump into this technology and not taking the necessary precautions can put you a step back.

This is why you need to optimize the user experience and always improve on it. Here are some suggestions that can give you a better direction on how to proceed when building your chatbot:

Optimization

Use the right platform when making your chatbot. Give your perfect idea and effort in creating the chatbot with more user optimization; don’t allow providing an experience for just 20 people to expand the ability to your bot to interact with thousands at the same time.

Visualize

Provide visualization to users, and use pictures as a way of providing a better and more colorful experience. Seeing is not the same as described, so show the customers what you offer, as it will increase the interaction.

Update

Like every technology, an update is something we encounter every day. It is up to you, as you will you provide 2.0 for your chatbot to your customers.

My point is that this technology is relatively new in use, and new integrations are still coming. Updates will make the chatbot more useful and smarter, so keep track of the advancements made and don’t be stuck with version 1.0.

Conversation

Conversation is one of the most important things for a chatbot. It’s the primary purpose of its creation. Mimicking human-like discussions is why it’s essential.

The chatbot that you will create will be your protégé. And, as people need to learn and expand their vocabulary, so does the chatbot. Improve the communication skills by providing new expressions from time to time.

Use these tips so you can better the conversation:

  • Variables

Give the chatbot the ability to rephrase the questions and the answers; meaning give him multiple options to choose from with the same outcome.

  • Responses

Test the chatbot on multiple devices so you can be sure that it will respond instantly. Don’t make it too much human and let the customers receive automated responses after a few hours.

  • Data

Use the data that the chatbot is gathering to provide them with offers that will interest the customers. Target their needs, and your chatbot will be a perfect conversationalist for everyone.

  • Tone of Voice

You need to know the audience you are targeting, so make the chatbot to fit in with this audience group and talk the way they speak.

Sessions

Draw the users that interact with your chatbot in the next session of interaction. Give them targeted promotions that will engage the chatbot and don’t wait for them to message the chatbot.

With this, you will make it a habit of using the chatbot more often. Doing this, you need to provide them with a reason to engage, and here are some tips on how to achieve that:

  • Bundle Deals
  • Coupons
  • Thank You Messages – When they receive the product

Final Thoughts

Chatbots came into our digital lives, and they are here to stay. This technology won’t fade out. Now is the right time for having a chatbot and we are here to help.

Use the platform that we are providing and build one for your customers, as it will have a more significant impact on your business and will provide the future channel of interactions with your customers.

Register today for free.

Posted by Slobodan S.

Top 5 Chatbot Functions You Need To Have

Chatbots, even in the early stage of development, are proven to be helpful for organizations. However, building a chatbot and deciding to do this can be overwhelming.

Using new technology can be a little confusing, as well, and you may not know what the chatbot needs to do. This is why we have put together a list of five functions that all chatbots should have.

Top 5 Chatbot Functions

1). Collect Data

Don’t lose the data on your chatbot’s interactions, as it can be helpful for your organization. Build the chatbot to be curious and provide small surveys, as this will help you to get inside your customers’ heads, and give the chatbot proper direction and focus on things that people think are important.

2). Subscribe

Giving your customers the option to subscribe can benefit you in several ways. Clients that love your brand want to know when something new is going on and can be informed about it. Also, having subscribed customers will help you efficiently execute a marketing campaign which will be free without involving marketers.

3). Variables

Give the chatbot the function to act smart. Providing the data and expanding the chatbot’s knowledge base will make it easier to understand. With the ability to present different outcomes and use different words to provide an answer, it will make your chatbot a conversationalist that can deal with everyone.

4). Connect to a Live Agent

Offering a chatbot to your customers will provide a 24/7 channel of service. It will look more professional if the chatbot provides your customers with a way to speak to a human agent if the issue cannot be resolved. With this, your company can offer a better customer experience.

5). Target and Engage

Execute the marketing campaign, and let the chatbot target the customers that will benefit from this campaign. Let the chatbot engage and represent what you have to offer.

Building the chatbot with these features will help your company become more efficient, will increase revenue, and better your customer service.

These are only some of the benefits of including this technology in your business strategy. One thing is sure, however, as it will save time for your employees and customers alike.

Final Thoughts with ChattyPeople

Make your chatbot to be as informative as it can be. It’s up to you to provide it with the necessary information and to build the knowledge base that will help your customers the most. Use the feedback from your customers and continuously improve their experience with your chatbot.

Building the right chatbot for your company needs the right tool in the first place. Use the platform that we offer, here at ChattyPeople, and you can build a conversational chatbot in a couple of hours.

It has never been easier to build a chatbot, as our platform will do all the coding that is needed, and your job is to make it communicate in the way that will represent your company the way it should be.

Register for free today, and use our starter plan, as you can start building it for free. ChattyPeople is always here to help.

Posted by Slobodan S.

4 Unique Steps To How A Chatbot Can Help You Find An Apartment

 

Finding an apartment can be frustrating; searching the internet, jumping from one site to another, seeking the right apartment that will satisfy your needs.

Let’s think about what is essential when searching for an apartment:

  • Location
  • Amenities
  • Approximate distance to transportation or closeness to your work

Everyone has a general idea where the location of the apartment needs to be. Here is how you can build a chatbot that will help you with the search in a couple of simple steps:

Step one

Forward the feeds from more classified websites like Craigslist into your chatbot. With this option, you will keep track of updates and new postings that are made on these sites. Add as many websites as you can.

Step Two

Use filters in the websites to narrow down the search, and make filters that will help with your decision in choosing the right apartment.

Use filters like:

  • Has images
  • New postings
  • Location, location, location
  • Price range

Step Three

Filter the results inside the chatbot filtered by area. With this, you can lower down the search and look through the desired area that will satisfy your needs.

Add more filters inside the chatbot, such as:

  • Closest to transit
  •  Nearby shopping
  • Amenities in the building
  • Availability

Step Four

Use Slack to communicate with each other creating a channel where you can discuss the findings with your friends or the person that you will share the apartment with. With this, you can narrow the search even more that will satisfy the needs for both of you.

This is one way to narrow the search and save time. Instead of sitting down and searching and saving the potential listings, you will have the data inside the chatbot. You will have all new listings in the chatbot, and you continuously sitting in front the computer and searching for new listings will not be the case.

Final Thoughts with ChattyPeople

Chatbot technology and the use of it are relatively new. This is giving you an opportunity to create something new that will help make your life much easier. Chatbot building can be tricky if you decide to build one from scratch, and this is why you need to consider using the platform that we are providing.

With the platform that we have, here at ChattyPeople, there is no need for any coding on your side. The platform is built to generate the code for you, and all you need to do is to drag and drop and build the knowledge base of the chatbot. Integration with Facebook and Slack is just a click of a button away.

Take advantage of our starter plan that we offer and start building your chatbot for free.

Register today; ChattyPeople is here to help.

Top 10 Best Practices To Make Your Chatbot Usable

Making a chatbot is easy to do, but making it usable is a different story.

Here are 10 best practices that you can use to build your chatbot and make it more usable:

1). Make It Understand Us

Creating a good conversationalist is a big task, as it needs a significant amount of effort. This is readily achievable if you give the necessary information to the chatbot’s database. Make as much as you can, different questions and responses to them. With this, you will provide the chatbot a bigger chance to understand the question, For example, make it respond in the same meaning with different types of phrases, such as:

  • How are you doing?
  • How have you been?
  • How’s everything?
  • How’s it going?
  • How are things going?
  • What’s going on?
  • What’s new?
  • What’s up?
  • Whassup?
  • What are you up to?

This is the same question, but phrased differently, and don’t forget to let the chatbot know peoples’ slang, too.

2.) Variables in the Response

As the questions may differ, you would want to make the consumer understand the chatbot, too. Not every person will understand your explanation that you put in the chatbot to respond with, so you have to use different perspectives and rephrase the answer if the first one is not understandable enough for the customer. This will make your chatbot act smarter because it will provide random responses which will be different for the users.

3). Options to Consider

Give the customer multiple options to choose from. In this way, you will make them feel that they are in control.

4). Human Involvement

Chatbots are smart, but they are still not a genius. Give your customers a chance to be redirected to a real human agent to help them resolve their issue when necessary.

5). Use the Feedback

Use the feedback from the customers to better the chatbot. Frequently update the knowledge base.

6) Analytics

Connect the chatbot with the analytics software to monitor the behavior and the user experience.  You can track a lot of important segments and improve the user experience with this tool.

You can track:

  • Retention rates
  • Sessions
  • Return customers
  • See if someone has blocked the chatbot
  • Find questions that did not end well
  • Plus, much more

7). Involve Others

Use more people in the process. Involving more people and approaching from a different point of view will give you the necessary insights on how to proceed. Acknowledge and choose advice given from the majority.

8). Slack – Use Your Team

Use the Slack platform and integrate the chatbot for your team. You will provide the team with a tool that they can shape and adjust to help them with the day to day tasks. And it’s an excellent way to see the behavior, first hand.

9). Test Before Deploying

Use more devices and operating systems to see if everything is working the way it needs to work. Adjust if required, as it is the last step, so don’t lose your grip and take the time that you need.

10). Personality

Give enough personality to the chatbot to mimic a human-like conversation, but remember people want to interact with Artificial Intelligence, so a bad joke can be funny coming from the chatbot.

Final Thoughts

You should start today and don’t postpone the decision that needs to be made. Sooner or later, you will need to make a chatbot for your brand.

It’s better to act sooner than later. Use these practices to improve and update the chatbot, and provide a better experience for your customers.

Use the platform that we are providing; don’t be shy, no coding is needed. We made it simple for everyone to build their chatbot.

Register today for free and start building your chatbot; it’s free with our starter plan. ChattyPeople is here to help; it’s what we do.

Posted by Slobodan S.

10 Slack Bot Development Tips That You Need To Know

What is the ultimate tool that we can use in the office? Your chatbot integration inside slack will become this tool.

The important thing is how you can make the Slack bot to be as useful for your team as possible.

Here is a list of 10 tips that you can use when you decided to build a chatbot for your team:

1. Organize

A perfect working environment is when you organize it in the way that will improve working performance. Make the Slack bot to be the organized tool everyone needs.

2. Monitor the Channels

Give the Slack bot the ability to monitor all the channels in the Slack platform. With this, you will know if there is a problem inside the team or if someone is struggling with a task. Use it to jump in when necessary.

3. Allow Your Team to Improve It

Don’t make the decision yourself on what the Slack bot needs to do. Involve the people around you, because you are building it for everyone to use it. You will be amazed at how, together, you can create the bot that your team needs.

4. Track Performance

Give the chatbot the means to ask a question to your team about the process of the task they are working on. The chatbot can provide you constant information that will offer you the ability to be up-to-date on everything that is going on in your office.

5. Stream Your Customers’ Feedback

Channel the feedback and concerns of your customers’ inside of Slack. In this way, you will provide quicker responses and can improve the customer experience.

6. Respond to Customer Inquiries

Don’t let the customers wait on an email that they need to receive. Forward the company e-mail inside Slack and make it as a new channel. In this way, you will resolve the issue much quicker.

7. Match People

When I say match, I don’t mean for the chatbot to match someone on your team for a date. What I mean is to put the skills that every person you have in your company together so the chatbot can match and suggest to you the right person for a task that needs to be done. Give the chatbot an opportunity to know your employees a little better by having the information about their skills and experience for every one of your team members.

8. Build a Powerful Archive

Let the chatbot record everything, store files and back them up so they won’t be lost. Build an archive that everyone can use and will be in the reach of their hands.

9. Survey

You have a decision you need to make. Therefore, get some insight and opinions from your team members, as it will help you to decide with a survey.

10. Calendar

Sync everyone’s calendar to make it easier to know who is on vacation and when someone takes days off. It will be much easier to set up a meeting when having the information about the team’s availability.

Final Thoughts

Having a Slack bot for your team will improve your team performance and will give them the extra time to concentrate on more important tasks.

Now is the time to try this chatbot technology, so start building it today.

All you need to do is to register for free and start using our platform. We have made the platform easy to use with no coding required.

Start building it for free; ChattyPeople is here to help.

Posted by Slobodan S.

How To Make Your Chatbot More Discoverable In 5 Easy Steps

 

When building your chatbot, you need to know how to put it out in the digital world. There are some steps that Facebook took to accomplish this, and there are some steps that you need to do, as well.

Keep in mind that just building it is not good enough. You need to give the customers the experience that they deserve.

Providing a new way of communication to the customers with your business and making it right will give you returning customers, which everyone seeks.

How Can People Discover Your Chatbot?

Here are five ways to start and expose the chatbot to the world:

1. Share

Share the chatbot with your subscribers, and challenge them to interact with it and share it for you.

2. Discovery Tab

Use the Discovery Tab from Facebook. The Discovery Tab is like the Yellow Pages for bots, as you can search chatbots by industries and businesses. This is one way to put the word out.

3. CTA Button

And, use the Call to Action button, or the “CTA” Button that Facebook allows developers to use as a way for calling users to start the Messaging App from your Facebook page.

4. Choose the Right Name

Naming your chatbot has a significantly important role in the way of discovering it. Avoid using names that are hard to spell and are similar to others. Make your chatbot’s name simple and easy to remember.

5. Advertise

Use conventional ways of marketing, such as putting an ad in the newspaper or magazine, passing out flyers, etc.

Make this fun and intriguing by making a Facebook code that someone can scan with their Smartphone, as this will redirect the user to the Facebook Messenger App and will start the conversation with your chatbot.

How to Prepare Your Bot in the Right Way

To be discovered is the one thing you need to do, but to make users want to interact with your bot is something you need to put your full attention to.

You need to take some steps to spice the interaction, such as:

A Welcoming Message: Make an appropriate welcoming message that will intrigue the user so they will want to respond back.

Use the Knowledge of Facebook: Address them by their name, as you will add a little more of a personal touch to the conversation by doing this.

Be Smart: Give your customers a way to speak with a live person, when necessary.

Use Feedback: Improve the wrongs and make your chatbot more useful.

What to do Before You Launch the Chatbot

If you think your chatbot is ready to be launched, don’t make a mistake and not test it one more time.

Testing the chatbot for one last time will ensure you that you won’t have any misfires, and you won’t blow the first contact with potential customers.

Final Thoughts

Having a chatbot and not taking proper precautions before launching it, may give you bad feedback with your customers’ experiences.

Use these methods that we have provided here, and you can take advantage of this technology by providing a rich, interacting experience to your customers.

Register for free today and start building your chatbot. The platform that we provide you is easy to use, and no coding is required.

And the best thing is, that it’s free to start. ChattyPeople is here to help.

Posted by Slobodan S.

How Chatbots In Transport Are Going To Change Your Business Strategies

 

Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.

Chatbots are spreading fast in the business segment and there use is found more and more every day now.

Here is how transport companies are changing with the use of new technology:

Taxi Companies

Uber is the game changer in this transportation services industry.

What uber did:

  • Changed the way people commute
  • Lowered cab prices
  • Used chatbot technology to automate constant updates for customers’ rides
  • Simplified payment; by providing an account within their App that allows users to pay the fare securely
  • Provided commuter share rides which lowered the price even more

There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.

Tourist Agencies and Tourist Agents

Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.

They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.

Also, they can connect you to a live customer support agent if some unexpected changes happen.

Fright Transport and Logistics

Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.

They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.

Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.

Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.

Final Thoughts

It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.

These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.

Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.

Register today, it’s free, and ChattyPeople is here to help.

Posted by Slobodan S.

10 Pros And Cons Of Sponsored Chatbot Messages

It’s reasonable that you want your chatbot to be profitable. By implementing sponsored messages to your users, it will help you to earn some extra money.

When you decide to do this, you need to take into consideration the pros and cons of a sponsored message.

Here is little insight that we have assembled for you:

Pros:

1). Earn bigger profit

2). Engage more interaction

3). Grow your user base

4). You can send them the message anytime, day or night

5). It won’t cost you anything, it’s free

6). It’s automated, you don’t need to type the message yourself

7). It can reach more at once

8). You know that it will be received

9). It’s instant messaging

10). Immediate responses

Cons:

1). you need to monitor the behavior, so you don’t lose the users that you have

2). Send the message at the wrong time in different time zones

3). You need to check if the messages are they ethical

4). Possibility for the users to block your chatbot

5). Sending too many messages may result in a bad experience for the user

6). Bad review

7). Attract spammers

8). Target the wrong audience

9). Lose the purpose of the chatbot

10). Harm your brand

Harness the Pros

Sponsored messages can be a success if you take the necessary steps and work for it. Provide and monitor the behavior of the interaction. With this, you will gain control and will have time to act if something suspicious is going on.

Don’t accept all kinds of sponsored messages, as you should think in the long run, and you don’t want your chatbot to be used only once.

Look for companies that want to send sponsored messages that will provide benefits to your users. If you play it smart, you will gain higher retention rates, and your chatbot’s user base will grow.

Be Careful With the Cons

When approaching this opportunity, you need to be careful. Spammers already have damaged the landscape of e-mail marketing, so be careful and don’t allow spammers to send messages through your chatbots.

The protection is different from e-mail, as users can block your chatbot and that may be the end of it. Don’t be driven by the click rate and allow companies to send messages that show something else when redirected. Be sure always to check the destination where your users will be redirected. By protecting the users, you’re protecting your chatbot and yourself.

Final Thoughts

Sponsored messages can go either way, as it’s a knife with two blades, and you should be careful about how you are using it.

If you want to start and take advantage of the chatbot technology, you are at the right place. Use our platform that is powered by Artificial Intelligence code and NLP, as it’s easy to use with drag and drop and no coding is needed.

Give it a try with our free starter plan, and start building your chatbot for free. Register today, it’s free and don’t worry, ChattyPeople is here to help.

Posted by Slobodan S.

How Chatbots Can Change The Blogging World

 

Blogging is one of the internet sectors that will be affected by the use of chatbots. Chatbots have a tendency to make things easier for people.

How Can We Build a Blogging Chatbot?

Make the chatbot to ease the jobs of bloggers; as funny as it sounds, with voice integration, it will type instead of us.

Yes, having a chatbot that will write down everything you say is simplified enough. But that is not where this chatbot will stop.

The automated posting on your website is a step further, as using the pre-created templates, it will make the look of your article the way you want it to look.

Let’s see if we can break down the process of creating a blog article and see if it’s possible to make a chatbot like this to be useful for bloggers:

The process of creating a blog article:

  • Finding an Idea

The chatbot can help you with this, by creating an RSS feed that will keep you in the loop of your interests; it will provide you with constant updates of the achievements made in the fields that you write about.

  • Research

Set your facts straight and do research with the help of chatbots. The chatbot can be created to do a keyword search for you and provide the outcome served on a platter for you.

  • Make Templates

Build templates that you want to use and how they will look for different topics.

  • Writing the Article

As I said before, this one is easily achievable with voice integration via the chatbot. As we talk to the chatbot, it can write it down for us.

  • Publish

Sync the chatbot with your website and let it do the work. With a simple publish button, it can import the text and the template to submit the article inside Word Press, for example.

  • No Idea, No Problem

This is another helpful feature that can generate and provide you with a possible title on what is in trend to write about.

How Does it Affect the Readers?

This kind of chatbot can be used in two ways: As a tool to create an article and a tool to provide the articles to the people. Having a daily blog published for your readers will make it easier for them to follow you.

Final Thoughts with ChattyPeople

You can forget about the stress and the time spent in front of a computer. Go finish some of your daily errands, and while driving, just talk to your chatbot about the things you want to write about.

It’s all about the idea, and there is no better way to start doing it. Use our chatbot platform, here at ChattyPeople, and try out this technology to see what benefits it can bring to your organization.

The platform we provide is user-friendly, and no coding is needed. So, simply register and build your chatbot with the easy user manual to follow. Try out our starter plan and take advantage of it; you can start making your chatbot for free.

ChattyPeople is here to help.

Posted by Slobodan S.

Top 10 Features Your Chatbot Must Have

 

Chatbots seem to find their way into the business world and using them is helping our day to day tasks and saves time for everyone.

A decision needs to be made from all decision makers in all organizations, to start using this technology, and to help their business and the chatbot technology to expand and improve.

When creating a program, whether it is an app or a chatbot, there are some features that all of them need to poses.

To help, we set up a list for you with ten features that every chatbot needs to have:

1). Feedback System

Feedback goes two ways: Give the customers a way to salute your brand and your chatbot, but also accept criticism and act accordingly to improve whatever there is that needs to be improved.

2). Usability

Choose the right messaging app so you can target the right audience. Facebook has the largest amount of users so it would be a safe decision. Try to spread your chatbot creation into all of the trendy messaging apps, as it will boost your user base.

3). Update and Customize

Be sure to update and customize your chatbot to improve the user experience, and make this tool the tool everyone will want to use.

4). Use the Phone

Smartphones are the most used devices today. This is the reason why messaging platforms are flourishing. Use the chatbot to be able to connect your customer with a real person if the issue can’t be resolved with the chatbot. With this, you will strengthen your customer connection with your brand, and they will feel safe to work with your company.

5). Involve Analytics

Analytics will provide to you a significant amount of data that you can use to make the wrongs right. With analytics, you can obtain firsthand knowledge on how the chatbot and human interaction is behaving, if the sessions are successful, if the chatbot acted in the manner that it needs to act in, and so on.

6). Subscribe

Give the opportunity to customers to follow your chatbot, as you will gain more returning users if combined with the marketing strategy of your company.

7). Push Sales

Make it smart enough to know when the conversation is coming to an end. Use this to widen the session and offer the customer some new products to see or a discounted product that they might want. It’s always polite to ask if they what the chatbot to show them, don’t just pop up an offer. Remember that the chatbot is mimicking human-like conversation and this is the main reason why we want to interact with them.

8). Augment the Space

Don’t stop with text and voice, give the users visualization. Provide quality photos that will provide a different perspective in the conversation. Everyone knows that a picture is worth a thousand words.

9). Payment

Be prepared to offer your clients payment inside the messaging app and don’t redirect them to your website’s checkout page, as they will appreciate that they can close the deal fast.

10). Variables

Variables are essential, so you can provide different words with the same outcome. In this way, you will have a chatbot that everyone can chat with.

Final Thoughts

Be more involved in technological advancements; your company and your customers deserve it.

Building a chatbot has never been easier, as we have made it simple. Use our platform, here at ChattyPeople, and try out this technology; you will be surprised of the benefits you will gain.

We encourage you to use our starter plan as it will cost you nothing start building your chatbot for free.

Register today; Chatty people is here to help.

Posted by Slobodan S.