Chatbots Are Core To Digital Transformation In Retail

Companies initially started selling from a store, then online, via mail; from physical to digital.

The retail segment has transformed in so many ways in the past 20 years, and now, the transformation upon retail strikes again.

What is the most crucial thing for digital transformation in retail?

Here is what we think is the game changer:

Facebook

♦ Facebook’s Platform

Facebook has the biggest user base out of all the sites on the internet. Facebook will help chatbots transform the digital way of shopping.

♦ Facebook’s Users

The number of users that Facebook has will become the number one reason for businesses to sell on their platform. With a wide range of audiences in one place, it is becoming the biggest Mall in the digital world. And, who would not want a prime store with this much traffic?

♦ Facebook’s Security

Security provided by Facebook is a big deal for everyone. To let others work on security and improve it without spending time and money on your side is a huge plus. That’s not all, with well-known payment methods, your clients will feel safe to make a purchase and become returning customers without any issues.

♦ Facebook’s Messenger

Messenger App is the most used chat application today, and Facebook is moving forward to monetize this App.

With the ability that Facebook provides to companies to launch their own chatbots into Messenger, it will provide a faster and better experience for the Millennials.

Furthermore, Facebook is changing the way we shop providing us with the One App for all.

Facebook planted retail seeds all over the internet, and all we need to do is to wait and see how they will grow.

What will Help Chatbots to Dominate the Retail Segment?

♦ Artificial Intelligence

With building smart chatbots that are able to learn and improve themselves, day by day, they will become top salesmen through time.

This ability given to a machine will change retail, for sure. Having a personal shopping advisor, that will be able to recommend products for your style, will be a lasting time saver.

♦ NLP Natural Language Processing

Giving the skill to a machine to talk like us, powered by AI, will change the way we look at machines.

Chatbots will soon mimic human-like conversations like never seen before and give us a more natural way to interact with them.

♦ The Beginning of How our Digital World is Changing

This is just the beginning of how our digital world will change. These smart machines will provide us a new way of shopping, and they will become our trusted advisors.

This opportunity created for the retailer will reach customers like never before and will give the reason for everyone to jump on the chatbot bandwagon because the time will come where retail will be entirely digital.

Final Thoughts with ChattyPeople

The year has not yet ended; don’t miss out on building your chatbot today.

Use our Chatbot Building Platform here at ChattyPeople and jump on the technology train. We encourage you to take advantage of our starter plan and start building a chatbot for free.

Register today!

P.S.
Don’t worry, ChattyPeople is here to help.

 

Posted by Slobodan S.

 

5 Ways Enterprise Chatbots Will Change Your Workday

Can Machines Do What We Do?

More than 50 years ago, we asked this question to ourselves, and we are in a constant state of implementing Artificial Intelligence into robotics and programming.

Since IBM’s Deep Blue Computer that won the chess match over the world`s champion, Garry Kasparov, developers have made big progress in coding and the use of AI to mimic human behavior.

The need to have someone to help us with our daily tasks was the direction that was taken when creating the chatbot.

Here are 5 things that are useful if you decide to implement a chatbot in your workday:

1. Customer Support

To have someone take over your customer’s inquiries gives you the time to focus on bigger and more important aspects of your work.

Don’t get me wrong, customer support is one of the most crucial factors of any company.

The company that provides excellent customer service is a company that cares about their customers.

The point is that chatbots can make this area of your business much better. With having a chatbot from the start, you are providing the best customer service.

How? Why?

Chatbots are restless machines that give your customers opportunities to reach you 24/7. Plus, they can serve more customers at the same time which proves to be cost-effective.

2. Personal Assistant

To set up and arrange meetings takes a lot of time for one person to achieve, especially if there are a lot of attendees.

However, a chatbot can do this a lot faster. They can do this with their capability of learning and to expand their knowledge base, and by keeping track of everyone’s calendar.

Their quick function makes them the “Ultimate Personal Assistant.”

3. Tasks and Projects

Everyone wants to have an assistant assigned to every team, but it’s just too costly and not every company can afford the space to employ that many people.

With chatbots, you can assign one for every team, and they will keep track and give updates on each project.

Additionally, you will be able to chat with each bot and get an instant response, and you can ask them what tasks are assigned to you or ask who is working on each task.

4. Information

With the ability to interact with customers, chatbots can gather data that gives you useful insights about the business you are in, and you can use this data to your advantage.

You will be able to continually improve your business and be able to increase revenue with the high-quality leads provided by your chatbot.

5. Sales

With chatbots, their abilities are endless.

You can have a multifunctional tool that provides help to you for growing your business.

With the option to push and make sales while interacting with a customer, and during any inquiry, you will gain a “Top Notch Sales Agent.”

Final Thoughts

It’s proven that computers can calculate faster than humans can, so this makes them, in some way, better and more efficient.

And this was the point of improving technology ─ so we can concentrate on bigger aspects of our work ─ and life itself.

We at ChattyPeople are here to help you build and integrate your chatbot. It’s free to register and to get started.

Don’t wait, the time is now to build your company’s voice ─ your chatbot.

Posted by Slobodan S.

10 Things That You Never Expected Enterprise Chatbots To Change

 

Everyone is talking about chatbots and what they can do.

In this article, we will get straight to the point of how chatbots have created the changes around us and are reshaping our future.

Here are 10 things that you never expected enterprise chatbots to change:

1. Customer Service

Customer service is putting to work chatbot agents all over the net.

They have proven, so far, to be more efficient than call centers and the annoying menus encountered upon calling a 1-800 number.

Now, you can speak instantly to a bot online who can answer your inquiries within seconds!

And, if the bot can’t help, a live agent is only a chat away.

2. The Way We Shop

Who would imagine that we will be able to shop from inside a Messaging App? Or, to be able to talk to Alexa who puts products into a shopping cart for us?

Today, voice activation is all that is required to shop online with chatbots!

3. Layer

Hire the “Layer” chatbot. This is really amazing, as this is something that blows my mind.

Now you can sue Equifax with the use of the DoNotPay Bot, and it will be free for a sum up to $25,000. The DoNotPay Bot already has proven itself to be useful, and the main reason for its creation was, “Don’t pay your parking ticket.” In fact, it has helped a lot of people with their parking tickets.

4. Insurance

What the insurance industry is doing is putting chatbots to use to make it easier for people to shop for their policies and to reach a claim agent “chatbot” 24/7.

This will and is changing the insurance industry forever.

5. Market Research

Marketing research, in the past, was a pretty costly thing to do, by hiring a company that would provide the market research for you.

With chatbots, the industry is changing rapidly, and with chatbot interaction, we can gather useful data at no cost at all.

6. Working Environment

This one is pretty impressive ─ Everyone can have their own personal assistant.

A Virtual Assistant, or VA, will help with your day to day tasks and work along with your team members’ tasks. Plus, it will constantly update you on the project’s success, and so many other things too.

A chatbot VA definitely deserves a thumbs up!

7. Marketing

Peoples’ massive use of Messaging Apps gives chatbots the ability to promote your products inside the Messaging App.

This is an opportunity for companies to establish a successful and much more targeted marketing strategy.

With the use of a chatbot as a marketing promoter, it will lower the cost of your marketing campaign.

8. Health

Baidu is launching Dr.Bot who will help patients by giving information about their problems before they see an actual doctor.

With Dr.Bot, you will skip the lines, and it will be easier and less embarrassing to ask personal questions, as well.

The Health Industry is not quite there yet, but I believe that chatbots will impact this industry, as well, by helping people in life-threatening situations by monitoring their health and giving constant updates to their doctors.

9. Travel

The tourism industry can benefit a lot from chatbot development.

Chatbots can serve as a companion on your vacation. With their enormous databases, a chatbot can provide you with insights and tips of your surroundings and offer suggestions of things to do.

It will have the feeling of hiring a personal tour guide.

10. App Industry

With the rise of bots, we are finding ourselves in the crossroads of a changing App industry.

There are so many useless Apps today that they are making the chatbot’s abilities much more efficient.

With chatbot implementation into messaging Apps, developers cut the process of downloading and installing, and you can use the bot instantly.

With these changes, a new gateway of interactive Apps has opened for developers, and it is implementing a new way of interacting human vs. human Apps, as well.

Final Thoughts From ChattyPeople

If you are interested in creating your own chatbot, ChattyPeople can help.
We offer a free startup bot building tool, and you can even integrate your bot into Facebook Messenger for free. All of this with no coding required!

 

What industry is next to be changed? We won’t have long to wait…

Posted by Slobodan S.

How To Make A Slack Bot For Free In 5 Minutes

I know that you are probably reading everywhere about chatbots and what they can do for you. And, maybe, you are still uncertain about how to proceed with chatbot creation.

You may read about how easy it is, and no developer skills are needed, and the funniest thing is  ─ no coding is required.

Well, yes, all of it this is true, and, also yes, it’s true that no coding is needed.

To help, here is how you can quickly build your very own chatbot using our platform, ChattyPeople, in three easy steps:

STEP 1

How Can You Sign Up for ChattyPeople?

• Go to the login page and click the “Login With Facebook” button. A new screen will show up, then select the “Login” button.
• Fill in the Facebook information for login: username and password. If you don’t have a Facebook account, you can press the “Create New Account” button.

Basically, for creating a new bot, you will need a Facebook page. If you already have a Facebook page, it will be displayed, and you can choose which account you want to use if you have more than one. If you don’t have a Facebook page, you need to create one.

STEP 2

Congratulations, you have created your bot!

You will see a new screen with your bot, and you need to select it. I know, it seems too easy to be true. Well, in fact, it’s true, and your chatbot is created. Now, all the coding needed is generated in the ChattyPeople platform, and all you need to do is to follow step 3.

STEP 3

You created the bot, now let’s teach him something to do. New options will appear, and you need to build a conversational flow and give him the ability to chat.

How Do I Create a Conversation Flow?

• Press the “Build” button and select “Conversation Flow.”
• Insert the name of the Conversation Flow and press the “Save” button. For Example: Contact Information, Customer Support Flow, etc.
• On the next screen, add a conversation item to the flow. It`s easy with drag and drop in the work area.
• Fill in the fields, enter the text button, and click “Next.” If you want to add more buttons, press the “Add” link.
• You will see a screen with a preview of the buttons, and now, press “Save.”

Here are few more options that you can use:
• You can also insert an image with buttons in the conversation flow.
• You can add an option to connect the flow components.
• You can integrate the flow, with the Natural Language Processor.

What is the Result?

The bot is now ready; you can try it, and check out how good it is.

When logged in, if you require help, select the help feature from the menu that will provide you with the User Guide. Additionally, feel free to contact support.

You already have made your chatbot, and also have integrated it with Facebook, and now, all you have to do is to connect it to Slack and integrate from inside the Slack platform.

Teach the Chatbot

It’s up to you to make your bot learn, so work on it and improve it as much as you can, and I assure you, you will have a great bot to present to the world.

Final Thoughts

The use of chatbots is expanding, and their abilities are improving day by day.

It has never been easier to create a chatbot as it is today. . .

Simply use the ChattyPeople platform and start building your chatbot for free.

When you create your first chatbot, you will feel like a pro.

Posted by Slobodan S.

How Chatbots Can Make You Happy

                       

In the last couple of years, companies increasingly started to implement bots into their platforms, which helped to simplify things for us and save us time.

It becomes natural for us to use bots even if we are aware that we are using one.

For example,

Do you remember what you did 10 – 15 years ago? Simple things that we are doing now that were so much more complicated and time-consuming at that time?

I remember when I needed to go somewhere where I haven’t been before and I was using MapQuest and would print out directions so I could get there quicker instead of wondering around.

Now, with Google Maps, I can go anywhere I want, and the bot will give me step by step directions, right from my phone.

Doesn’t this make you happy? However, we are so used to the new technology we are using now that we forget how it was before.

And don’t forget how frustrating it is when we are stuck in traffic and lose so much time ─ but now with Google, it can re-route us so we can skip the accidents to save us time.

             How Chatbots Can Make You Happy

We are regularly using this technology, and we are, in fact, happier because we don’t have to get up to play music as Alexa can do that for us.

Or, we don’t have to do constant searches of what movie we want to watch as Netflix will help us with a suggestion from our previous movies that we watched.

Happiness

But what in fact is Happiness?

Philosophically, it’s translated from the Greek word “eudaimonia” and refers to “the good life, ” and we have to be honest that the quality of life is better with the inventions and use of new technologies and should become even become better over time.

With this being said, if we have a better life, we will, in fact, be happier but what if we talked about “Happy” as an emotion in which the philosophy is defined as an emotion?

Can bots make us feel joy? Can they make us laugh? I think that they are in the first stage of accomplishing this and because they are new, for example, when I bought Amazon`s Echo, I was feeling joy that she could tell me a bad joke and play my music.

Voice Activation Fun

With the Voice Activation feature and with the options companies provide the bots with, they feel more as a human-like presence in the room.

Engineers and developers don’t waste time as they are pursuing Hollywood’s movies to make them a reality.

I was especially thrilled when I found about Jibo, “The first social family robot,” because they pushed the boundaries a little more.

Then Amazon gave movement and face to their bot, and Asus gave us the Zenbo with the ability to move. It looks like soon, they will add the presence of WalL-E into our lives.

If you Google or search Wikipedia for Wall-E, you will find this information:

WALLE is a 2008 American computer-animated science fiction comedy film produced by Pixar Animation Studios for Walt Disney Pictures.

I want to correct them and scratch the  ─ SCIENCE FICTION ─  part of the sentence! 

Posted by Slobodan S.

Enterprise Chatbot Solution Manual

2017 will be remembered as the “Year of the Chatbots,” and their enterprise use.

The most recognized companies are already taking advantage of this technology, for example, Facebook, who in the past couple of months, has added over 33,000 chatbots, integrating them into their Messenger platform.

We need to follow their lead and do research so we can jump right into this growing enterprise solution.

Why Chatbots?

Chatbots have proved themselves so far to be very useful and will become the primary solution in the enterprise world.

Let me point out some of the main features that companies use chatbots for:

  • Customer Support
  • Conversational Interface
  • Virtual Assistance
  • Updates
  • Entertainment

Taking Advantage of a Chatbot

STEP I

You need to put yourself in the shoes of the customers, and only then, will you provide a 5 star-experience for them.

The first thing you need to do is to get to know your customers.

If you own a business or plan to take advantage of chatbot technology starting your business, you will need to gather information about your customers.

Use your experience and research, and data and feedback from your chatbot, to discover the needs of your customers.

STEP II

A quicker and easier way to take advantage of this technology is to start working with a pre-built chatbot.

One of the best and leading enterprise chatbot building platforms that does this kind of work is us, here at ChattyPeople.

All you need to do to start is to open an account using your email address.

The best part about ChattyPeople is that you can use our free starter plan.

STEP III

Make the decision of which main menu functions you want your chatbot to perform, how it will react to certain questions, and what will be its first approach ─ The Welcome Message.

For example:

I wanted to experience an interaction first-hand, so through my Messenger App, I contacted Sephora, a chatbot assistant.

Sephora welcomed me and introduced itself. In the next message, I had options to choose from, such as:

I wanted to see how quickly Sephora schedules makeover appointments. First, the chatbot asked me what city I live in. I typed in my zip code, and it took about a second before it provided a list of stores to choose from. When I selected one, instantaneously, it offered available times to make the booking.

I was impressed.

Final Thoughts from ChattyPeople

Get a move-on and start building your personal chatbot today to improve your business and make your customers happy and loyal.

Better yet, give your customers a satisfying and personal 5-star experience!

Our professional bot building team @ ChattyPeople is here to help you build your bot. Plus we will integrate it into your business’s webstore and even Facebook Messenger for you!

You don’t need to know coding or programming, and it’s an easy, step by step process which we will walk you through. Plus, support is only a message away!

Log onto Chattypeople.com today to get started creating your business’s perfect, 5-star enterprise chatbot!

Posted by Slobodan S.