21 Bot Professionals You Need To Follow

Chatbots are all over the internet. The use of chatbots is spreading and will not stop growing. This new industry is covered by many names, people and companies that want to spread the word.

To help you know who you should be following in the chatbot world, we have put together a list of 20 professionals you need to follow so you can be up to date with this technology.

1). Murray Newlands

First on my list is Murray Newlands, Entrepreneur, Investor, Business Adviser and Speaker. Newlands started his career as a lawyer, but at the age of 23, he pursued a different path, becoming much more creative by becoming an entrepreneur and opening his own agency for creative marketing and public relations.

Murray Newlands is the author of “Online Marketing: A User’s Manual,” and he has also published “How to Get PR for your Startup: Traction” and “Content Marketing Strategies for Professionals.”

Furthermore, he is a founder of Sighted.com, an online invoicing company, and ChattyPeople.com, one of the best chatbot platform solution for creating AI chatbots that can be integrated into Facebook Messenger.

Murray wants to help entrepreneurs and marketers in large and medium-size companies by offering chatbot solutions with his free plan to start at ChattyPeople.com.

Murray Newlands was recognized by Entrepreneur Magazine as one of the top influential marketers in the World.

2). Sujan Patel

Entrepreneur, marketer, and founder of WedProfit or Mailshake, Sujan Patel is an entrepreneur and marketer with his thirteen years of experience. He has helped Turbotax, Mint and Salesforce to grow their companies. Patel is a co-founder of ContentMarketer.io & Narrow.io. He has many publications on chatbot technology at Forbes and Entrepreneur.com.

3). Michael Perry

Michael Perry is co-founder and CEO of Kit CRM which was acquired by Shopify, and now he is a Product Director at Shopify.

4). Simon Robic

Product Manager at iAdvize and is the founder of Bringr and works as a Product Manager at iAdvize. Simon Robic believes that if AI chatbots are guided by humans, they will have a bigger effect on the quality of the customer service that companies want to provide to their clients.

5). Alex Lebrun

Bot Trainer at Facebook, Alex Lebrun, is the co-founder of Wit.ai, the voice recognition startup. Wit.ai was sold to Facebook and now he is part of the Facebook team and works as a Bot Trainer.

6). Tina Chen

Product Design Manager and Slack Technologies.

7). James Cooper

Head of Creative, Betaworks & Chief Creative Office, Poncho.

8). Esther Crawford

Co-Founder & CEO, Olabot.

9). Mike Gozzo

Co-Founder & CTO, Smooch.io.

10). Ilker Köksal

From Botanalytics.

11). Matt Schlicht

One of the biggest resources available for learning about chatbots is Chatbots Magazine, and its founder, Matt Schlicht, is one of the industry’s top influencers. Known as one of the best social media guys around, Schlicht has earned a reputation for founding companies specializing in chatbot creation and AI marketing, like Octane AI. He wrote “The Complete Beginner’s Guide To Chatbots” which is well worth reading.

12). Marlene Jia

Chatbots are relatively new. However, prominent publications are helping business owners understand how chatbots can help their companies. Malene Jia, in association with Adelyn Zhou, published “Chatbots,” a book that helps marketers build efficient bots on Facebook and other platforms. Jia is also the Head of Revenue and Operations at TOPBOTS and helps drive superior experiences for customers through chatbot technology

13) Dharmesh Shah

Anyone who is familiar with online marketing thought leaders will recognize Dharmesh Shah, or at least his company, Hubspot. Shah is a co-founder and CTO at Hubspot, a developer of software products to aid inbound marketing and sales. He has taken a strong stance on the importance of chatbots and was one of the driving forces behind the release of Growthbot, Hubspot’s own chatbot.

14) Adelyn Zhou

Ad Head of Marketing at TOPBOTS, the co-founder of TOPBOTS has made a name for herself in the AI field. She has been recognized as one of the most influential experts in AI, chatbots and growth. She gives many lectures and organizes, among other things, Bot Meetups.

15. Jason Mars

CEO of Clinc.

16. Lingjia Tang

CTO of Clinc founded out of Ann Arbor, Michigan in 2015, Clinc is the brainchild, Jason Mars (CEO) and Lingjia Tang (CTO), both AI and systems research professors from the University of Michigan. Clinc unveiled its first product, called Finie — a portmanteau derived from “finance” and “genie” — which the company touts as “the world’s most advanced voice-controlled AI platform for banking.”

17. Dr. Johann Hauswald

Co-Founder & Chief Architect of Clinc, Dr. Johann Hauswald, received his Ph.D. in Computer Science and Engineering from The University of Michigan. Dr. Hauswald earned national attention for his creation of Sirius (now Lucida) the open-source intelligent personal assistant that he built entirely from the ground up. In addition to English, Johann is fluent in French and German. Previously, Johann received his B.S.E in Electrical Engineering and his M.S. in Computer Science from The University of Michigan.

18. Dr. Mike Laurenzano

Dr. Mike Laurenzano is the CTO and Co-Founder of Clinc. Mike received his Ph.D. in Computer Science from The University of Michigan, focusing on compilers and run-time systems, and has had over 40 research papers published during his career. Mike earned a BA in Mathematics and Computer Science from The University of San Diego, and an MS in Computer Science and Engineering from The University of California, San Diego. Before founding Clinc, Mike was a computational scientist at UC San Diego and the Director of Systems and Architecture at EP Analytics. In addition to his impressive engineering portfolio, Mike is an avid endurance sports enthusiast, having completed an Ironman and several ultra-marathons.

♦♦The last three spots go to the Founders of DeepMind. Even though they are not in the chatbot development technology, they are the pioneers in AI and creators of AlphaGO. They need to be mentioned as the professionals I recommend to be followed because the chatbot technology is powered by AI and their research and further development is of most importance.

19). Dr. Demis Hassabis

Co-Founder & CEO, DeepMind.

20).Mustafa Suleyman

Co-Founder & Head of Applied AI.

21). Dr. Shane Legg

Co-Founder & Chief Scientist, DeepMind.

Final Thoughts

Chatbots and AI are the way of the future, and the way we will live our lives among technology, itself. This technology will be the outbreak that will help us to better ourselves in so many fields, and I believe it’s needed to be followed and embraced.

If you are interested in more information on how you can build your very own chatbot, please visit us at ChattyPeople.com and get started for free! 

Posted by Slobodan S.

How To Use A Chatbot To Get Ready For Christmas!

 

The holiday season is coming, and shopping lists need to be made!

Searching for the right gifts for your loved ones can be a frustrating task ─ what to buy this year?

We all have this challenge, year after year, as it’s the busiest time of the year and we need to find time to work, plan, spend time with the family, and do some shopping along the way.

How Can a Chatbot Help Us to Get Ready for Christmas?

♦Planning Gifts

Make a list and give your chatbot the task to cross each item off when you buy a gift! Plus, it can give you a proper reminder for the ones that you need to buy yet. You won’t forget this year because the chatbot is there to remind you.

♦Finding the Right Gift

Let your chatbot search for the best deals by giving the chatbot the proper information. Then, it will do all the searching for you! While you work, the chatbot will find the right gifts, and it will help you to save time.

♦Coworkers

Don’t forget to buy something for your coworkers, and exchange the gifts before you leave for the holiday break.

♦Gift Ideas

If you don’t have an idea of what to buy this year, let your chatbot send a little survey to your family and friends to gather firsthand information about what they want for Christmas. Make a wish list bucket and do your best to find the perfect gift!

♦Making a List

Make a list, and the chatbot will check it twice!

♦Setup a Budget

Give the chatbot your budget and input the amount spent so far so you can keep track on the spending and try to stay within your budget.

♦Shopping Online

Chatbots can find the best deals for your loved ones, and you can order them online and save time avoiding the crowds.

♦Setup an Alarm Clock

Let your chatbot wake you up and cheer you up with some Christmas songs every morning!

♦Get Into the Holiday Spirit

Let your chatbot find the right Christmas movie for you to enjoy, syncing your calendar and suggesting the time to go to the cinema.

♦Party Guru

If you are the party guru in your group, a chatbot is the tool to use to get yourself organized and send out proper invitations in time for the party!

♦Travel

If you decide to spend the holidays away, your chatbot is there for you with updates and reminders for your trip.

♦Countdown

Let your chatbot countdown the days for you to remind you how close Christmas day is!

Final Thoughts with ChattyPeople

The busiest time is before Christmas, as we all work hard and can quickly forget something. This is why we can use a chatbot to make it easier for us so we can spend Christmas with the people we love and have the best Christmas ever.

Don’t wait; build your chatbot today! Let this new technology help you to represent your brand in a new way, as well!

Use our platform, here at ChattyPeople, and start making a chatbot for free; it’s easy with no coding, just drag and drop.

Be prepared for the busy season! Register for free; ChattyPeople is here to help!

Posted by Slobodan S.

Welcome To Communication In The 21st Century ─ To Bot Or Not?

Communication has had the most advancements in the last two decades. From landline telephones to mobile phones, it’s all coming to the use of a chatbot as a channel of communication with customers.

Chatbots, also known as Omni-Channel programs, are becoming the choice for brands to be presented to their customers. Having a chatbot for your brand will target one of the biggest spenders as a generation in human history, the Millennials.

Millennials in the United States generate 600 billion of dollars in revenue for companies, and this number is predicted to grow up to 1.4 trillion of dollars by the end of 2020.

What do Chatbots as Communication Channels Provide to Customers?

Chatbots as a communication channel are more different than we think and much more similar than others used before. The difference is that they are created to provide the information needed without the small talk.

Phone calls and the use of e-mail will drastically decrease in the upcoming years. This is because of the frustration from the customer’s side to reach the right person that has the correct answer for them.

It is frustrating and time-consuming, and time is the thing that we all have a shortage on. The fast-paced environment that we have all created seeking perfection in our work and personal life is stressful enough that we cannot deal with traditional ways of communications. This is why brands are turning to chatbot technology as a way to improve the communication with their customers.

Here are some examples of what sectors chatbots are most used in today:

  • Customers Support
  • Feedback
  • E-commerce
  • Banking

Chatbots are becoming a more personal way to communicate with customers. The transparency of this technology and that customers know it is a machine simplifies things. There is a new behavior that has been born with the use of chatbots. This behavior will lead to a new type of communication; 21st-century communication between companies and customers.

Companies are continually trying to better their customers’ experience with implementing new ways of communicating. In the past decade, social media has proven to be a satisfactory way of communication, and this is the reason why chatbots are the next step of this technology implementation.

How Chatbots Can Better the Experience

Chatbots can provide:

  • Speed
  • Efficiency
  • Convenience
  • Product Reviews

The benefits go both ways, as companies will benefit with the satisfaction of customers and will grow their returning customer base.

Final Thoughts with ChattyPeople

To bot or not; that is the question you need to ask yourself. Will you provide the best channel of communication to your customers; the one that they are seeking? It’s up to you.

But make no mistake, as today, shoppers prefer to work with brands that are more involved with technology over others.

We are here to answer the question above, and we will give you the opportunity to build a chatbot for your company. You can start building it for free, using our easy-to-use platform, as there is no coding needed on your side.

Register today and start building your first chatbot. ChattyPeople is always here to help.

Posted by Slobodan S.

How To Make The Most Of Your Chatbot In 5 Easy Steps

 

 

 

When building something, we want to make the most of it, and with chatbots, that is easily achievable. All you need is to create a strategic plan of what your chatbot needs to do so it can influence your company in a better way.

It all depends on what type of business you are in, but there are several steps everyone can implement when building their chatbot that will offer the most benefits for them.

To help, here are five steps that you can take into consideration:

Step One

♦ Build It to Be Free and to Self-Engage

Don’t wait for users to call out for the chatbot that you have created. Instead, strike a line and encourage users to interact with it.

Facebook has an enormous user base, and it will be a shame not to try and gain from it. Build the chatbot to adopt and mingle with all kinds of characters, and make it the conversationalist that everyone will love.

Step Two

♦ Make It Collect Data and Learn From the Data

Gather all the data that you can from your customers, and use it to improve your business. Having a tool that can do surveys and get first-hand opinions will be something you what to achieve.

With analyzing the data, you can get a better insight of what your customers need and adjust accordingly. Then, sell what they need or provide services that customers are in need of.

Step Three

♦ Build It to Do Your Own Marketing

Marketing is necessary for building your brand and growing your customer base. Paying marketers can be tricky and expensive. Take advantage and save some money, and build your chatbot to execute your marketing campaign. This feature is one of the biggest advantages that one company can have.

Step Four

♦ Update More Often

Track the integration world, and continuously update and improve your chatbot with new integrations. Integrations for chatbots are of the most important because it helps merge other technologies inside the chatbot.

In this way, chatbots will become the only channel that will be used and will channel the process of all programs, as it will be a tool of all tools.

Step Five

♦ Keep Your Word

Don’t disappoint the user and promise what you cannot deliver. Go step by step don’t try to jump into something that you cannot fulfill, as it may quickly show a side effect that you don’t what to experience.

Today, people don’t give a second chance because the competition is big. Make the most of it and deliver what you promise.

ChattyPeople’s Final Thoughts

Breaking new boundaries and tagging along with new technologies is essential. You don’t want to be outrun by your competition, and providing your customers with something new will help them interact more easily and will help your company to grow.

Deliver what you can, and use our platform to deliver a great conversationalist to your customers.

Building an enterprise chatbot has never been easier. There is no need for coding as our platform will do that for you by just using the starter plan that we have for free.

Register today; ChattyPeople is here to help.

Posted by Slobodan S.

Are Chatbots And Millennials New Best Friends?

Millennials are born with technological advancements and are seeking to implement more technology in their lives, as it’s natural to them.

This is why chatbots may become the most used technology in the near future.

How Have Millennials Used Chatbots so Far?

Everyday use of smartphones and tablet devices are making Millennials addicted to chatbots. The purpose is to simplify things and to get information fast, and that is why the chatbot expansion is happening.

The most popular chatbots and pioneers in this field are the AI programs created by our favorite brands. This is how brands and their users are connected:

  • Siri from the Apple interface – 34%
  • Hello Google, Google`s Assistant – 19%
  • Alexa from Amazon – 6%
  • Cortana from Microsoft – 4%

Millennials rely on this technology, and they trust it in so many ways. We all use Google Maps or iPhone’s Navigation and count on their direction without question.

This is one example of how Millennials are creating a friendly connection with chatbot technology.

It is, for sure, that in the upcoming years, Millennials and chatbot relationships will escalate as a friendship like nothing seen before.

Chatbots are Jumping into the Real World

Chatbots and their use will transform from a computer-used program to a device that will provide this technology outside of the digital world.

There are so many robot devices that will appear on the market in the next few years that will change our interaction with technology. Our kids will play with toys that will interact through voice with them, and we will all have a family robot that will change our home.

All of this and more devices will come soon into our lives, and it will be the actual beginning of the chatbot era. For this innovative use of chatbot technology, we must thank Amazon, and their Echo devices, as Amazon was the pioneer in this field and they were the first to break the boundaries with Alexa.

Alexa was meant to be a shopping assistant that will ease and better our shopping experience within Amazon. However, this is just the beginning, as soon there will be more devices created with AI that will deliver much more.

E-commerce is a Top Industry that Provides Chatbots

Companies are trying to target Millennials using new channels of communications and chatbots are proving to be more efficient than ever before.

Millennia’s have a significant role in e-Commerce business; there are roughly 80 million Millennials in the US today. This number is proving enough that Millennials are the generation that is in control of today’s market.

In fact, they spend approximately 600 billion of dollars each year, and this number will increase up to 1.4 trillion of dollars by 2020.

Final Thoughts with ChattyPeople

Chatbots have the tendency to be useful, and for the time being, they may not be Millennials’ best friends, but they are the friends that they can rely on.

In the near future, their role in Millennials’ lives will grow, and maybe they will become the best friend that everyone wants.

Use our platform, here at ChattyPeople, which we provide for free, and build a chatbot for your business. With the starter plan, it is free to get started, and with our platform, it easy to create your own chatbot.

Register for free today; ChattyPeople is here to help.

Posted by Slobodan S.

DeepMind And The Importance Of Chatbots In Healthcare

 

Chatbots will improve our healthcare system sooner than we think. There are already chatbots that are trying to replace apps and provide us with ways to track our health.

Some of them are cutting the waiting line to the doctor and providing the information needed for the doctor, which helps speed up the process.

But the real achievements are being made by the DeepMind Company. Read on to find out more:

♦ DeepMind

DeepMind Ltd is a British company founded in September of 2010. The accomplishment in developing and improving Artificial Intelligence was spotted by Google, which inundates them to acquire the company back in 2014.

Google did not take control and start leading the company, in fact, they did the opposite and gave them autonomous for the founders to proceed in the direction they were headed.

With this freedom and Google’s finances, they achieved what everyone was waiting to happen.

♦ Alpha Go

Alpha Go is a program created by DeepMind to teach a machine how to learn on its own, and with this, the possibility for self-improvement of skills and knowledge was established.

The result was true AI with the capability to learn from its own mistakes. The program was set to learn how to play a game. Don’t be fooled here, as it is a big task for a machine to learn it by itself. It is a big task for us too, like when arcade games where created, we needed time to learn from our mistakes and to repeat the steps so we could win each level of the game.

This is the principle on how Alpha Go learns, as they locked it up with a computer game and by the next morning, Alpha Go was able to learn and play the game in expert level.

These results need to be tested and pushed more, however. They have given the ability to the program to learn the ancient game of GO. And, an astonishing thing happened, as the program beat the European GO champion, Fan Hui.

Why is GO Important?

The ancient game of GO is a strategic board game invented in ancient China, 25,000 years ago. This game is the oldest known game.

The most exciting thing is that this game has numbers of moves, in fact, more than the number of atoms in the universe.  This is why, for a program to learn all the moves, it’s basically impossible. This is unlike with chess, where a program can predict possible variations when the game starts.

The breakthrough is that the program needed to think how to play and that is what happened.

Why is This Important in Healthcare?

Google’s DeepMind and the advancements made in AI will help to improve this technology and implement it in our healthcare system, providing better performance than humans.

♦ DeepMind Health

In 2016, DeepMind announced a collaboration with Moorefield’s Eye Hospital in London, UK. The program was applied to do an analysis of anonymised eye scans, searching for early signs of diseases that will lead to blindness.

This is how the health of people will be improved in the following years: Implement this program and do the research for a cure for many diseases that scientist struggle today to find, and it will speed up and provide them with different approaches which humans will never be able to see.

This is just a start of the breakthroughs in medicine that will happen and will provide better healthcare to all of us. Implementing this program will help analyze the tests from patients and find the necessary treatment faster.

The DeepMind program will provide a tool to doctors and nurses to instantly analyze results, and to determine the right treatment. Most important is that the program will help every single patient who needs urgent care to be directed to the proper specialist immediately.

Final Thoughts with ChattyPeople

The technological advancements made are a result of an experiment of an old line of code that chatbots have, and the improvements being made.

The use of this program is growing from day to day because of the curious nature that we possess. This is why you need to experiment and see how chatbot technology is working and how it can work for you.

You may do so with creating a conversational bot using our platform, here at ChattyPeople, and see the benefits that it can bring to your business.

Register for free and start building your bot today; we have a free plan to start.

Posted by Slobodan S.

10 Slack Bot Development Tips That You Need To Know

What is the ultimate tool that we can use in the office? Your chatbot integration inside slack will become this tool.

The important thing is how you can make the Slack bot to be as useful for your team as possible.

Here is a list of 10 tips that you can use when you decided to build a chatbot for your team:

1. Organize

A perfect working environment is when you organize it in the way that will improve working performance. Make the Slack bot to be the organized tool everyone needs.

2. Monitor the Channels

Give the Slack bot the ability to monitor all the channels in the Slack platform. With this, you will know if there is a problem inside the team or if someone is struggling with a task. Use it to jump in when necessary.

3. Allow Your Team to Improve It

Don’t make the decision yourself on what the Slack bot needs to do. Involve the people around you, because you are building it for everyone to use it. You will be amazed at how, together, you can create the bot that your team needs.

4. Track Performance

Give the chatbot the means to ask a question to your team about the process of the task they are working on. The chatbot can provide you constant information that will offer you the ability to be up-to-date on everything that is going on in your office.

5. Stream Your Customers’ Feedback

Channel the feedback and concerns of your customers’ inside of Slack. In this way, you will provide quicker responses and can improve the customer experience.

6. Respond to Customer Inquiries

Don’t let the customers wait on an email that they need to receive. Forward the company e-mail inside Slack and make it as a new channel. In this way, you will resolve the issue much quicker.

7. Match People

When I say match, I don’t mean for the chatbot to match someone on your team for a date. What I mean is to put the skills that every person you have in your company together so the chatbot can match and suggest to you the right person for a task that needs to be done. Give the chatbot an opportunity to know your employees a little better by having the information about their skills and experience for every one of your team members.

8. Build a Powerful Archive

Let the chatbot record everything, store files and back them up so they won’t be lost. Build an archive that everyone can use and will be in the reach of their hands.

9. Survey

You have a decision you need to make. Therefore, get some insight and opinions from your team members, as it will help you to decide with a survey.

10. Calendar

Sync everyone’s calendar to make it easier to know who is on vacation and when someone takes days off. It will be much easier to set up a meeting when having the information about the team’s availability.

Final Thoughts

Having a Slack bot for your team will improve your team performance and will give them the extra time to concentrate on more important tasks.

Now is the time to try this chatbot technology, so start building it today.

All you need to do is to register for free and start using our platform. We have made the platform easy to use with no coding required.

Start building it for free; ChattyPeople is here to help.

Posted by Slobodan S.

How To Make Your Chatbot More Discoverable In 5 Easy Steps

 

When building your chatbot, you need to know how to put it out in the digital world. There are some steps that Facebook took to accomplish this, and there are some steps that you need to do, as well.

Keep in mind that just building it is not good enough. You need to give the customers the experience that they deserve.

Providing a new way of communication to the customers with your business and making it right will give you returning customers, which everyone seeks.

How Can People Discover Your Chatbot?

Here are five ways to start and expose the chatbot to the world:

1. Share

Share the chatbot with your subscribers, and challenge them to interact with it and share it for you.

2. Discovery Tab

Use the Discovery Tab from Facebook. The Discovery Tab is like the Yellow Pages for bots, as you can search chatbots by industries and businesses. This is one way to put the word out.

3. CTA Button

And, use the Call to Action button, or the “CTA” Button that Facebook allows developers to use as a way for calling users to start the Messaging App from your Facebook page.

4. Choose the Right Name

Naming your chatbot has a significantly important role in the way of discovering it. Avoid using names that are hard to spell and are similar to others. Make your chatbot’s name simple and easy to remember.

5. Advertise

Use conventional ways of marketing, such as putting an ad in the newspaper or magazine, passing out flyers, etc.

Make this fun and intriguing by making a Facebook code that someone can scan with their Smartphone, as this will redirect the user to the Facebook Messenger App and will start the conversation with your chatbot.

How to Prepare Your Bot in the Right Way

To be discovered is the one thing you need to do, but to make users want to interact with your bot is something you need to put your full attention to.

You need to take some steps to spice the interaction, such as:

A Welcoming Message: Make an appropriate welcoming message that will intrigue the user so they will want to respond back.

Use the Knowledge of Facebook: Address them by their name, as you will add a little more of a personal touch to the conversation by doing this.

Be Smart: Give your customers a way to speak with a live person, when necessary.

Use Feedback: Improve the wrongs and make your chatbot more useful.

What to do Before You Launch the Chatbot

If you think your chatbot is ready to be launched, don’t make a mistake and not test it one more time.

Testing the chatbot for one last time will ensure you that you won’t have any misfires, and you won’t blow the first contact with potential customers.

Final Thoughts

Having a chatbot and not taking proper precautions before launching it, may give you bad feedback with your customers’ experiences.

Use these methods that we have provided here, and you can take advantage of this technology by providing a rich, interacting experience to your customers.

Register for free today and start building your chatbot. The platform that we provide you is easy to use, and no coding is required.

And the best thing is, that it’s free to start. ChattyPeople is here to help.

Posted by Slobodan S.

Top 10 Features Your Chatbot Must Have

 

Chatbots seem to find their way into the business world and using them is helping our day to day tasks and saves time for everyone.

A decision needs to be made from all decision makers in all organizations, to start using this technology, and to help their business and the chatbot technology to expand and improve.

When creating a program, whether it is an app or a chatbot, there are some features that all of them need to poses.

To help, we set up a list for you with ten features that every chatbot needs to have:

1). Feedback System

Feedback goes two ways: Give the customers a way to salute your brand and your chatbot, but also accept criticism and act accordingly to improve whatever there is that needs to be improved.

2). Usability

Choose the right messaging app so you can target the right audience. Facebook has the largest amount of users so it would be a safe decision. Try to spread your chatbot creation into all of the trendy messaging apps, as it will boost your user base.

3). Update and Customize

Be sure to update and customize your chatbot to improve the user experience, and make this tool the tool everyone will want to use.

4). Use the Phone

Smartphones are the most used devices today. This is the reason why messaging platforms are flourishing. Use the chatbot to be able to connect your customer with a real person if the issue can’t be resolved with the chatbot. With this, you will strengthen your customer connection with your brand, and they will feel safe to work with your company.

5). Involve Analytics

Analytics will provide to you a significant amount of data that you can use to make the wrongs right. With analytics, you can obtain firsthand knowledge on how the chatbot and human interaction is behaving, if the sessions are successful, if the chatbot acted in the manner that it needs to act in, and so on.

6). Subscribe

Give the opportunity to customers to follow your chatbot, as you will gain more returning users if combined with the marketing strategy of your company.

7). Push Sales

Make it smart enough to know when the conversation is coming to an end. Use this to widen the session and offer the customer some new products to see or a discounted product that they might want. It’s always polite to ask if they what the chatbot to show them, don’t just pop up an offer. Remember that the chatbot is mimicking human-like conversation and this is the main reason why we want to interact with them.

8). Augment the Space

Don’t stop with text and voice, give the users visualization. Provide quality photos that will provide a different perspective in the conversation. Everyone knows that a picture is worth a thousand words.

9). Payment

Be prepared to offer your clients payment inside the messaging app and don’t redirect them to your website’s checkout page, as they will appreciate that they can close the deal fast.

10). Variables

Variables are essential, so you can provide different words with the same outcome. In this way, you will have a chatbot that everyone can chat with.

Final Thoughts

Be more involved in technological advancements; your company and your customers deserve it.

Building a chatbot has never been easier, as we have made it simple. Use our platform, here at ChattyPeople, and try out this technology; you will be surprised of the benefits you will gain.

We encourage you to use our starter plan as it will cost you nothing start building your chatbot for free.

Register today; Chatty people is here to help.

Posted by Slobodan S.

5 Ways Enterprise Chatbots Will Change Your Workday

Can Machines Do What We Do?

More than 50 years ago, we asked this question to ourselves, and we are in a constant state of implementing Artificial Intelligence into robotics and programming.

Since IBM’s Deep Blue Computer that won the chess match over the world`s champion, Garry Kasparov, developers have made big progress in coding and the use of AI to mimic human behavior.

The need to have someone to help us with our daily tasks was the direction that was taken when creating the chatbot.

Here are 5 things that are useful if you decide to implement a chatbot in your workday:

1. Customer Support

To have someone take over your customer’s inquiries gives you the time to focus on bigger and more important aspects of your work.

Don’t get me wrong, customer support is one of the most crucial factors of any company.

The company that provides excellent customer service is a company that cares about their customers.

The point is that chatbots can make this area of your business much better. With having a chatbot from the start, you are providing the best customer service.

How? Why?

Chatbots are restless machines that give your customers opportunities to reach you 24/7. Plus, they can serve more customers at the same time which proves to be cost-effective.

2. Personal Assistant

To set up and arrange meetings takes a lot of time for one person to achieve, especially if there are a lot of attendees.

However, a chatbot can do this a lot faster. They can do this with their capability of learning and to expand their knowledge base, and by keeping track of everyone’s calendar.

Their quick function makes them the “Ultimate Personal Assistant.”

3. Tasks and Projects

Everyone wants to have an assistant assigned to every team, but it’s just too costly and not every company can afford the space to employ that many people.

With chatbots, you can assign one for every team, and they will keep track and give updates on each project.

Additionally, you will be able to chat with each bot and get an instant response, and you can ask them what tasks are assigned to you or ask who is working on each task.

4. Information

With the ability to interact with customers, chatbots can gather data that gives you useful insights about the business you are in, and you can use this data to your advantage.

You will be able to continually improve your business and be able to increase revenue with the high-quality leads provided by your chatbot.

5. Sales

With chatbots, their abilities are endless.

You can have a multifunctional tool that provides help to you for growing your business.

With the option to push and make sales while interacting with a customer, and during any inquiry, you will gain a “Top Notch Sales Agent.”

Final Thoughts

It’s proven that computers can calculate faster than humans can, so this makes them, in some way, better and more efficient.

And this was the point of improving technology ─ so we can concentrate on bigger aspects of our work ─ and life itself.

We at ChattyPeople are here to help you build and integrate your chatbot. It’s free to register and to get started.

Don’t wait, the time is now to build your company’s voice ─ your chatbot.

Posted by Slobodan S.