Chatbots are impressive machines and are becoming celebrities across the internet.
─ And, they are here to stay.
What direction should you go?
Chatbots are the direction every company needs to be taking.
Chatbots have gone from a simple code to a multi-use tool that every company can benefit from. They are spreading fast, from 30,000 chatbots at the end of last year, to this year, where the number is growing to more than 100,000 thousand.
You might have been doing your research, but still are not sure of how to go forward with creating your first chatbot.
To help, here are 10 development tools that you need to be aware of.
Conversations are vital to making sales. With the improvement of programming and implementing Artificial Intelligence, chatbots have become excellent conversationalists.
It’s on you to decide what kind of conversationalist your bot will become from different types of conversion strategies that exist, which you can implement.
2. Machine Learning
Machine learning capability will make for a powerful bot, as it will improve the skills in any given work, can be a Virtual Assistant, and is perfect for customer support, marketing and so on.
In fact, these options make chatbots a game changer in the digital world.
3. Visual Recognition
Visual recognition can be an interesting tool to implement into the building process of your chatbot. It can give an ability to your bot to recognize faces, food, colors, etc. And, you can provide your own collection of images to train the chatbot.
4. Natural Language Understanding
With this tool, you will help the chatbot to analyze text and keywords, come to logical conclusions, and find the meaning so it can reply better and give human-like responses.
Give the chatbot as big as a knowledge base as possible, and try to improve it and expand it from time to time. Additionally, combined with machine learning, it will expand on its own.
6. Speech to Text
With the ability and the tool used to recognize speech, it will open a new way of interacting with customers through voice.
7. Text to Speech
Using this tool, you can give voice to the chatbot. Instead of it replying with text, it will read to your customer its line. With this option, you will provide better a customer experience.
You can provide your chatbot with personality and the correct attitude on how your company wants to represent itself through the chatbot. It can be strictly professional or be full of emotion.
9. Language Translator
This one is fun and useful for reaching customers globally.
10. Tone Analyzer
If you use this option, the chatbot will be able to determine the tone of the customer and find out if the customer is satisfied or not. Additionally, it can provide different options to resolve the problem, even connecting it to a live customer support agent.
No matter what the reason is for creating a chatbot, using it for business, just to express yourself, or maybe even wanting to impact the world, we have the solution for you.
Imagine the impossible, and it may become real.
Posted by Slobodan S.