2017 will be remembered as the “Year of the Chatbots,” and their enterprise use.
The most recognized companies are already taking advantage of this technology, for example, Facebook, who in the past couple of months, has added over 33,000 chatbots, integrating them into their Messenger platform.
We need to follow their lead and do research so we can jump right into this growing enterprise solution.
Chatbots have proved themselves so far to be very useful and will become the primary solution in the enterprise world.
Let me point out some of the main features that companies use chatbots for:
- Customer Support
- Conversational Interface
- Virtual Assistance
Taking Advantage of a Chatbot
You need to put yourself in the shoes of the customers, and only then, will you provide a 5 star-experience for them.
The first thing you need to do is to get to know your customers.
If you own a business or plan to take advantage of chatbot technology starting your business, you will need to gather information about your customers.
Use your experience and research, and data and feedback from your chatbot, to discover the needs of your customers.
A quicker and easier way to take advantage of this technology is to start working with a pre-built chatbot.
One of the best and leading enterprise chatbot building platforms that does this kind of work is us, here at ChattyPeople.
All you need to do to start is to open an account using your email address.
The best part about ChattyPeople is that you can use our free starter plan.
Make the decision of which main menu functions you want your chatbot to perform, how it will react to certain questions, and what will be its first approach ─ The Welcome Message.
I wanted to experience an interaction first-hand, so through my Messenger App, I contacted Sephora, a chatbot assistant.
Sephora welcomed me and introduced itself. In the next message, I had options to choose from, such as:
- Leave Feedback
- Customer Service
- Book a Makeover
I wanted to see how quickly Sephora schedules makeover appointments. First, the chatbot asked me what city I live in. I typed in my zip code, and it took about a second before it provided a list of stores to choose from. When I selected one, instantaneously, it offered available times to make the booking.
I was impressed.
Final Thoughts from ChattyPeople
Get a move-on and start building your personal chatbot today to improve your business and make your customers happy and loyal.
Better yet, give your customers a satisfying and personal 5-star experience!
Our professional bot building team @ ChattyPeople is here to help you build your bot. Plus we will integrate it into your business’s webstore and even Facebook Messenger for you!
You don’t need to know coding or programming, and it’s an easy, step by step process which we will walk you through. Plus, support is only a message away!
Log onto Chattypeople.com today to get started creating your business’s perfect, 5-star enterprise chatbot!
Posted by Slobodan S.