11 Custom Chatbot Development Tips For Better Customer Service

 

 

Customer Service plays big role in every company. It`s the first contact when consumers want to contact you. Unfortunately only handful companies have perfect customer service that can help you.

Thankfully, today we have chatbots that can help you in that field and handle multiple customers at a time, in several languages and interact with clients from Hello to purchase.

If you think to jump on chatbot hype, today we will talk about  11 custom chatbot tips for better customer service:

1. Remember Customer Service Basics

All segments of your business are connected to one customer service provider. Yes “ one provider,” no matter what field they are in.

Your company is there to serve the customer, and it’s up to you to provide a 5-star experience.

I would suggest your choice as a customer service provider to be one who cares about their customers because, in the end, customers are the ones that help companies to achieve greatness and they are the ones that will either come back or go somewhere else where they feel more appreciated.

2. Have 24/7 Customer Support

This one is one of the biggest and main features of the chatbot and with the creation of your bot, you already have provided 24/7 support.

Your bot will be one of your best Customer Support Agents that you have.

3. Be Proactive

Ensure that your chatbot is proactive in that it lets the customers know that it is there if they need it.

Don’t overdo it, however, by always asking your customers to chat, because if the customer is aware that you have a chatbot, he will use it when needed.

4. Enable Interactions

Interaction is combined with the chatbot being proactive. Be sure to find some way of attracting the user to start an interaction with offers or last minute deals.

Use your imagination with this regard.

5. Good First Impressions are Essential

The first impression is one of the most valuable experiences your customers will face on your website.

You need to think of a great welcoming line that will give a positive feeling and portray a friendly atmosphere

6. Make Your Site Easy-to-Use

Make it efficient and easy for what your chatbot will do. Don’t overdo it with a lot of questions ─ think of your customers’ time and appreciate it.

7. Obtain Feedback

Welcome customers’ feedback as they will be your free advisers who will give you the opportunity to improve your chatbot and the business itself.

8. Mentor Your Bot 

Pair your chatbot with one of your top Customer Care Agents as a mentor that will be able to train it and get it to be more human-like.

9. Add to Your Bot’s Knowledge Base

Fill it up to the top with knowledge ─ give it all the information that you can gather.

10. Introduce Promotions on a Regular Basis

Reward your customers with true value savings, as they will be happy and will refer you to their friends and family.

11. Last Impressions Matter Too

The last impression is the very last thing that the client will remember about your website and company, so you need to have your chatbot give them a warm goodbye.

Additionally, thank them for doing business and ask them if there is anything else that your chatbot can help with.

Final Thoughts From ChattyPeople

Where to turn for a great chatbot building tool?

Where else than here at ChattyPeople, as it is in our nature to chat.

So, start building your chatbot for free and register today.

Posted by Slobodan S.

Me, Myself And AI ─ What The Future Is Bringing

We are starting to live in the future, and what we all witness in the movies is starting to happen now.

The growth of human knowledge, with the help of computers, is expanding with the speed of light.

The things that are happening now and what will occur in the next 20 years will be unbelievable.

We, as a civilization, will reach one of the fastest growing stages in our history, compared with the nature of our evolving in the way we established our societies from an agricultural society to an industrial.

And in the past couple of decades, we entered the technological stage of our existence in which we transformed into the Artificial Intelligence stage where all things happened much more faster than anything we have experienced so far.

What is Artificial Intelligence and What Have We Accomplished So Far?

The ability of a program or machine to think and learn and be able to mimic human behavior is called AI.

Software developers are in constant need to achieve intelligent machines that will, in fact, act and think like a human.

This was achieved a while back in the late 1980s, with one of the oldest games “Chess,” where computer programs accomplished to learn and beat a chess master.

IBM developed a Chess computer called Deep Blue which was programmed to make a logical decision and play the game on its own. One of the first significant successes on Deep Blue was back in 1996 where Deep Blue beat world champion Gary Kasparov in one game out of six. After this match, they upgraded the computer, and in May 1997, played with Kasparov again, and Deep Blue won six games in the match.

This was a stunning accomplishment for the AI world and was a push to developers to pursue the AI technology and put it to use in our day to day lives.

  • Holly Grall of AI development

The ancient game Go is “the oldest board game” played today.

It`s more than 2500 years old, and compared to Chess, this game possesses more possibilities than the total number of atoms in the visible universe ─ so, with this enormous potential outcome, there was no computer that could calculate every move and beat a human opponent ─ until now.

In 2010, Demis Hassabis, Shane Legg and Mustafa Suleyman founded Deep Mind Technologies Limited, a British artificial intelligence company, acquired by Google in 2014.

What they did was that they created a neural network that gives ability to the computer to learn how to play games in the way humans do with practice and learning from their mistakes.

The most extraordinary thing happened last year when a program that they created, called AlphaGo, beat Europe`s Go champion, Fan Hui, in five games.

With this kind of technology, the game is changing, and the possibilities of AI machines being smarter than humans is getting closer.

  • Self-Driving Cars

Elon Musk, the founder, and CEO of Tesla and SpaceX, promised in one of his interviews that the Tesla car will make an automated trip from L.A. to New York by the end of this year.

This is the one everyone is waiting for; a personal computer driver like in the movie, Time Cop, where Jean-Claude Van Damme enters the car and just says “home” and the car drives him to his destination.

  • Robots

Hanson Robotics made a social robot named Sofia.

The AI software that they developed is giving Sophia ability to process visual data, as she can see peoples’ faces and react accordingly, make conversion, show emotions, and with all of this, she can make interactions with people.

And the most interesting aspect is that she looks like a human girl.

Final Thoughts

These are just a couple of examples of what we have accomplished so far.

And with what the future will bring, we can only imagine what is to come, but I believe that the internet will be the brain of future AI and the technology of inventing what we see in Hollywood movies is closer than we think.

 

Posted by Slobodan S.

Custom Chatbot Development Platform Features You Need To Know

 

 

Now is the right time to consider getting into the game of chatbots.

With Facebook’s announcement of allowing chatbots into their Messenger App, the number of bots is rising every day, and they have grown to more than 100,000 strong.

Now is the time to be creative and put to life something different ─  it’s time to make your own chatbot.

Use your creativity and an open mind to create a bot that will help your business grow and take some work off your hands, giving you the opportunity to concentrate on other, more important parts of your business.

If you are thinking of building a chatbot, be sure to choose the right development platform, such as ChattyPeople.

Here’s why and what you need to know:

Three Features a Bot Development Platform Must Have

1. NLP

Natural language processing, or NLP, helps the chatbot to enhance automated conversation.

When working with a platform that has a built-in NLP, it will automatically detect meaning and information in the messages that it’s receiving when a user is chatting with it. Also, it will process the data before passing the information to the chatbot’s controller.

2. Handover Protocol 

Handover protocol is a feature that makes a chat experience available for cross app collaboration.

With this protocol, you are able to provide better customer support; it helps secure transfer between automated chat via “chatbot vs. human” and “human vs. human.”

In other words: You can enable your chatbot to connect the customer with a live customer support agent. With this option, you will be able to jump in and help the customer with more complex issues.

3. Seamless Payments Flow

With a feature like this, you will provide the customer with a one step payment experience within the messaging platform. This makes the payment process much easier and quicker.

Here are Some Questions You Might Have:

  • How can I start and develop a chatbot on my own?
  • Where to find the right development platform?
  • Will I be able to handle a platform like this, as I don’t have coding experience?
We at ChattyPeople are the answer to all these questions.

Final Thoughts

We have an easy-to-use development platform that has all the new technology in coding, such as AI Machine Learning and Natural Processing Language, and we can integrate with streamline payments.

The best thing with using ChattyPeople is that you don’t have to worry about coding. With our free startup kit and platform with drag and drop, you will be able to setup and run your chatbot today.

Register for free here and take advantage of our free startup kit.

Posted by Slobodan S.

Say Yes To The Bot And Let It Help You Find The Perfect Wedding Dress!

Every woman’s dream is to have the perfect wedding.

One of the best days in life is the day of two people in love, wanting to commit to each other.

Say Yes to the Bot and Let it help You to Find the Perfect Wedding Dress. . .

Put a bot to work by letting it do the search for you.

With a chatbot platform built into customizable searches with specific information provided, it can be a handy tool that will help new brides to organize their upcoming wedding plans easily.

Here’s how:

Find Your Perfect Bridal Style!

You should be able to utilize a chatbot with the option to provide pictures based on a popup quiz that will help you to see what kind of styles best suit you and to pursue a deeper search into the direction provided.

Here are some quiz questions that a wedding dress chatbot should ask:

  • What do you consider to be a dream venue?
  • What signature cocktail suits you?
  • What color shade do you prefer?
  • What kind of accessory is must to have on your wedding day?
  • What is your favorite song?
  • What is your favorite bouquet?
  • Which celebrity would best match your style?
  • What is your favorite pattern or texture?
  • What is your wedding makeup style?
  • What is your favorite wedding dessert?
  • What type of music will you have at your ceremony?
  • How will guests send you off?

The answers provided will help the bride to define her style.

It could be Modern Minimalist or Sexy Babe Style where you will be able to find on Pinterest more options to see or even provide you with a couple of websites that will match your criteria.

A Chatbot Can Do More, Such as Help Plan Your Wedding Too!

The chatbot can provide you with your ongoing tasks, too.

Here are some features that could be added along the way:

  • Make survey options for the participants to identify their needs.
  • Scouts locations and offers suggestions.
  • Checklist updates automatically as you can provide a personal list to the chatbot.
  • Preparation of the list of guests and send them digital invitations with an accept button; this will be easy with a connection to your Facebook friends and family as with a simple add button you can create your list with no problem at all.
  • Make a suggestion of venues.
  • Help you store prepared legal documentation and translations ─ especially for destination weddings.
  • A chatbot will help you stay within your budget.

Something borrowed, something blue, something old, and something new. . . 

Say yes to the bot and let it help you to find your perfect wedding dress. . . Plus, much, much more! 

 

Posted by Slobodan S.

My Name Is Bot, Chatbot

The Web is Not Enough!

With the use of the internet and the beginning of the World Wide Web, we changed the way we communicate with each other, in a way that defines us today as the most socialized, interactive and connected.

And we are able to reach information like never before.

With the first chat platforms that were created back in the 1990`s, platforms like Mircd and Microsoft’s Hotmail Messenger opened a door that will never be closed again.

It opened a door where chit-chat between people started, and we transferred from simple web-based companies’ presentations to complex websites where you are able to communicate to their chatbot platform, interact with their customer support, and buy products 24/7.

The simple web wasn’t enough, and the competitive nature between companies and individuals started creating and providing tools that we use every day.

We can’t imagine a day without them.

The Company With the Golden Bot!

The race between the biggest players has started; who will provide the Golden Bot that will have the most users and will provide the best experience and usefulness?

Here is a list of the most used bots, so far:

  • Siri ─ Apple’s interface ─ 34%
  • Google`s Assistant ─ 19%
  • Alexa ─ From Amazon ─ 6%
  • Cortana ─ From Microsoft ─ 4%
  • Apple’s HomePod Speaker was purchased this summer, so it’s too early to tell yet.

What Apple wants to do is compete with Amazon’s Alexa and Google`s Assistant. That proves that the possibility of new players getting into the game won’t be a surprise, and I believe that Microsoft won’t hold back and will surprise us with a device of their own.

Call Another Day No More!

I remember the time where I stayed on the line just to speak with someone and when finally, I had the opportunity to talk,  I would still wait while some customer support agent searched to find the right answer.

Or, when I wanted to make my holiday vacation plans and contacted a travel agency, I would stay on the phone while they wrote down the dates, location I wanted to go, etc. and I would get, “Call us tomorrow so we can give you the best fairs that we can find for you.”

All that is over now as you can contact the companies and work with the ones that are able to provide you the best and fastest customer support 24/7 and it’s all possible with a use of a chatbot.

 A License to Bot!

What we do here at ChatyPeople is we help companies build their enterprise chatbot with no coding needed with the use of ultimate-powered AI that allows them to create personalized chatbot platforms integrated into Messaging Apps of their choice.

And the best thing is that it’s FREE TO START.

My advice to you is to Register for Free today and see how your chatbot will help you to grow your business.

My name is Bot ─ ChatBot  ─ What will your chatbot`s name be?

“Why is that a person who can’t take advice always insists on giving it?”

♠ James Bond

Posted By Slobodan S.

How Do Chatbots Fit Into Your Marketing Strategy?

What is a marketing strategy and how can we fit our chatbot platform within it?

What is a marketing strategy if we were to define it?

I would say that is a creation of a model, or design, based on companies’ needs by obtaining their limited financial resources that, in return, will provide them with increments of revenue, an expansion of their consumer base, and will help them to gain a competitive advantage.

There are a couple of well-used marketing strategies that I know of, so far, and I believe that the best strategy involves the 3 “C”s, which are the most crucial solutions for businesses today.

The 3 Cs are called this because of the implementation of the three most critical factors for any business: Customer, Corporation and Competitor.

This model was developed by a Japanese marketing guru, Kenichi Ohmae.

Let`s see if we can put this model to use for your new chatbot platform:

1. Customers

Customers are the one thing that businesses need to obtain so that they can maintain revenue and stay in business.

We are unable to run a business without customers, so attention to our consumers is a must.

How can a chatbot help us implement this “C” as a marketing strategy?

Let’s orient ourself to the customer and discover what we can gain with a chatbot platform. . . Here are some key segments that will be improved with the use of a chatbot:

  • 24/7 Customer Support

With the option to have a chatbot available 24/7 for customer support, it will provide a better consumer experience and will provide you with happy, loyal, returning customers.

  • More interaction

To be able to interact with any number of customers using one chatbot is cost efficient, and will give your business a professional look, plus, the impression that you care for your customers.

  • Feedback

The possibility to have the quickest responses to customers’ inquires is a key part of doing business these days.

Additionally, chatbots can ask for customer feedback which can be used to make improvements.

2. Corporation

Focus on maximizing enterprise strength by implementing fast-reacting, new technologies that will provide better experiences for your customers and give your business a corporate advantage over your competitors.

Also, be sure to regularly find a way to improve your customers’ experience, and adjust your products and services to meet the needs of the consumer by doing research about trends and consumer behaviors on certain products or services.

3. Competition

Never underestimate your competition, and the most important thing is the image that you create in the eyes of the consumer.

Bringing your brand to the chatbot market will enable you to gain an advantage over your competitors, and you will be able to simplify the shopping experience for your customers.

This will save time for your customers, and this process will be acknowledged and appreciated.

Final Thoughts from ChattyPeople

Now is the time to explore the possibilities that chatbot technology can provide.

Chatbots have been proven to help many business owners to relieve the demand and stress in their lives and make their services better.

Plus, chatbots make for a better customer experience, as well.

It’s your turn to decide whether your brand will go with the technological flow or fall behind and let your competitors over run you.

I know that talking about technology and bot building platforms may feel like a difficult process because you may not be a tech genius. And, maybe, you can’t code, and this all sounds overwhelming.

However, you are wrong about that, and there is no need to feel frustrated and overwhelmed!

Our bot building experts at ChattyPeople are here to help!

All you have to do is make an account at Chattypeople.com and take advantage of our free start up plan which will help you to build your chatbot and incorporate it into your business.

You can even incorporate your bot into FB Messenger.

So, what are you waiting for? Start building your chatbot today at Chattypeople.com.

You have nothing to lose ─ and everything to gain.

Posted by Slobodan S.

5 Reasons Why You Need To Build A Chatbot For Your Marketing Campaign

Chatbots are the current trend, but that is not the only reason to build a chatbot if you own a business.

Chatbot platforms with Artificial Intelligent and NLP ─ natural language processing capabilities ─ are a proven result for providing the best quality service to your customers.

This tool is a must for every company, and if you still haven’t decided to go with the technological flow of this program, you need to do better research on how chatbots can help your business to grow.

To help, here are 5 examples of why you should build a chatbot to help with your ongoing marketing campaigns:

1. Research and Goal Setting

With every campaign, you need to set your goals first, so you know when it is time to end the campaign.

You should build your chatbot with research capacity that will help you with the direction of your ongoing marketing campaign.

With the interaction between your potential customers and your loyal customers in mind, you need to build your chatbot to engage with them on a personal level and even ask simple questions or offer surveys that will help you learn about your customer’s insights, what they think, and what their preferences are.

2. Build a “Buy” Option

When creating your chatbot, you need to provide the option where the customer can buy your products by using the chatbot alone.

With this option, you can close the deal much faster than transferring the user to your website, and it will be more convenient for your customer, as well.

3. Target the Right Audience

With the research and the information gathered by your chatbot, you can match customers with particular products that match their style. With this option, you are able to pursue more quality leads.

4. Make it More Personal

You need to make your chatbot more personal, where during the interaction, your customers will get the feeling that they are chatting with a real human.

It is not that we want to fool people into thinking that they are, in fact, chatting with a real person instead of a chatbot, but the reason is to provide language that is more familiar to your customers so that they are more comfortable interacting with your bot.

We all had our bad experiences with the 1-800 calls when we were driven to an automatic menu where we didn’t have any choice than to listen and react accordingly. With chatbots, this is all in the past.

5. Add Discounts and Coupons

Allow your chatbot to offer your customers coupons that they can use during their next shopping experience.

Have them spread the word of sales for you, as well, as this encourages customers to come back and even brings in new customers.

Final Thoughts

The best thing about chatbots is that the sky is the limit; all you need to do is implement your experience and ideas into your bot and let it help you by doing most of the work.

For help building your new chatbot platform for free, visit us at Chattypeople.com today!

Posted by Slobodan S.

Enterprise Customer Service Chatbots

Young people love to chat. Their lives these days are all about technology and using it for socialization, and chatting with chatbots is a part of it.

They are using Social Media and chat platforms for getting their friends’ opinions on buying fashion to sharing their New Year’s resolutions.

Social Media as Work Communication

Work habits these days vary from a while back. People are starting to implement their private ways of communicating into their work communication.

Also, we see an opportunity for change in the way individuals work. The idea of email as a way of communicating makes it amongst the most unloved types of office correspondences today.

Any individual who has ever attempted to pose an inquiry, make a recommendation, or demand an endorsement through email will comprehend the tension and resulting misfortune in efficiency caused by the over the top trust in email.

Sadly, email is, as of yet, is the most used type of communication. This is showing us that the habits that companies have of using older technology need to come to an end.

The Time is Now for a Change in the Way Business Work 

The instruments and programming being utilized today need to impersonate this behavioral pattern and supplement a much better, faster and more efficient joint effort.

The time is now to change the how companies interact with their clients, it is a time to embrace chatbot technology that gives the customer a more interactive and engaging experience.

Well-known messaging chatbots, such as Hipchat, Facebook Messenger and the Microsoft Team encourage texting in the work environment and possess a critical part on how our work environments will change.

By raising the limit to begin a discussion or voicing a worry, these stages are democratizing data in work environments.

And, chatbots inspire thoughts and qualities that are precious to millennial kids. These chatbots are taking a great deal of implementing new AI interaction to men-machine way of communicating.

Similarly, as the new advancement in large companies’ programming is freeing up individuals from the burden of printed material, the new business enterprise devices are gone for empowering a more active, coordinated effort.

Aside from the common good that accompanies an open correspondence framework, these chatbots give to the reproducing grounds to incorporations and computerization.

Think about chatbots as an intense IFTTTs for ventures where you will be able to subscribe to alarms, make work processes, push data to different frameworks, and essentially, make capable and powerful frameworks that guide in enhancing combined efficiency, all with one team.

There is a big time rush for enterprises these days, and the tools they are designing to target the interests of the young people is a smart way of interactive communication.

This incorporates assuaging everything from the administration of bulky costs to watching business knowledge and bookkeeping to keeping workers drawn in and more included.

Practically every part of the day at work is being adjusted to keep running on an informing structure that enables individuals to accomplish extra with less engagement. These instruments have two unmistakable, flattering options. Initially is their capacity to use an AI chatbot, which positions them remarkably to speak to a more youthful crowd.

The second option is machine training and learning, which has made huge steps in the past few years. Open platforms today have turned out to be practical for little to big sized programming sellers to use this tech without breaking a sweat. Platform discussion with individuals will get smarter and smarter and more attractive based on the previous communication via men vs. machine.

With some smart improvements, it is generally simpler to communicate on a level of AI in an effort by concentrating on a particular problem as opposed to attempting to make a utilitarian AI for shoppers where they can do everything for themselves.

In the business Enterprise world, where the expenses of getting a client are so high, having the capacity to use a platform system will help increase the number of business clients and is an open door worth following.

Final Thoughts

It will come to the point for the ones that are an enterprise, and if they don’t have chatbot platform strategy, they will miss out on a lot in 2017 and will pass up a significant opportunity.

Posted by Slobodan S.

Do You Think Chatbots Will Replace People In Customer Support?

Will Chatbots replace people in customer support?

I believe so.

We already have experience with people being replaced with new technology. For example, human agents have been replaced with automated voice features. When you try to call some companies’ customer support, at first, you get a pre-recorded, automated answering machine which will give you options to chose from, and, more than likely, will get a reply for only some of the most frequently asked questions.

Have a more advanced question? Good luck with finding the correct number which corresponds to a live agent.

The difference between chatbots and an automated menu is that chatbots can learn, upgrade and memorize various scenarios via day to day interactions with customers.

Why wait for some automated menu to read all the features when you can get a quick response from a chatbot?

Instead of listening to annoying, “on-hold” music with bad sound quality while waiting to be connected to a customer support agent, you can interact with a chatbot provided by the same company, and get your answers in an instant.

Why even call customer support anymore? It’s a waste of time when all you have to do is go to the business’s website or FB Messenger and ask the bot.

Chatbots are connected 24/7, so the need of being able to get, or offer, excellent customer support, at any time of the day, or night, will no longer be a hassle.

Why Are We Accepting Chatbots?

We accept chatbots because we want high standards. And, it is one of the main reasons for chatbot implementation in the e-Commerce world.

Unfortunately, humans become tired and make mistakes. Sometimes, there is a language barrier, as well. WIth chatbots, all of this is taken care of, and excellent customer service is available 24/7.

I remember, as a child, walking down the sidewalk downtown, and going from one store to the next with my parents in search of basic products that we needed.

All of that has changed with “Superstores,” such as Walmart, where we can find everything that we need while saving a lot of time as opposed to going here and there and waiting in various checkout lines. Plus, there is no longer the problem with dealing with parking the car on the street, as shopping centers offer free parking lots.

With the Internet, again, all of that has changed, as now we don’t even have to leave the comfort of our homes to shop. Thanks to technology, orders process within hours, and shipping is fast.

We are too busy, these days, and with a shortage of time in our busy lives, technology has finally we come up with a solution for saving time and doing our basic errands online.

It’s in some way amusing how we are continually simplifying our way of doing things. For example, going from an old way of shopping, paying bills, etc. to online shopping and paying bills.

And, now, web shopping is changing even more with the use of Facebook and their Messenger App where we can chat with our friends, and in the meantime, do some shopping or pay a bill, all without leaving the App.

Final Thoughts from ChattyPeople 

A human vs. human interaction is still needed for resolving more complex issues that customers have, but with Artificial Intelligence-powered chatbots, things will change in the near future.

In fact, chatbot capacity to learn and advance their human behavior is a hugeleap in the IA world.

Eventually, we will all start to adjust our ways of doing things so we can accomplish full work automatization via chatbots.

If you are interested in building your own chatbot to interact with your customers via your website and even Facebook Messenger, ChattyPeople can help.

We offer a free, start up bot building platform with no coding required. Go to Chattypeople.com, today, to find out more!

Posted by Slobodan S.

The Future Of Branding And Voice-Activated Chatbots

How far can we go with new ideas?

As ideas are changing the world and our way of living, some are not accepted, others are continuously modified and updated, and some seek simplifying solutions shaped by the needs of the people.

We are searching for tools that can be used on a daily basis which will provide us with aid for the most important tasks while we finish our daily responsibilities.

In this rushed world that we are living in, achieving the most beneficial way to complete tasks is one of the most important things that we are in need of.

How Will Brands and Voice-Activated Chatbots Help Us to Achieve Our Goals? 

Before I begin, let’s define what branding is.

We are surrounded by brands, and we all have our favorites.

Companies are recognized by their distinct logos that they have created for themselves. It could be a sign, a word, certain colors or a mixture of all of these.

With their unique logo and the power of advertisement (marketing), they are building a customer base, and they are continuously trying to expand.

The traditional way that companies used to reach out to customers was via market research in stores, on the streets, via the telephone, or through traditional advertisements (newspaper ads, street billboards, TV commercials, etc.).

However, most of these tactics were time-consuming.

In the “Era of the Internet” and its tools, everything has changed. The globalization of the market, the opportunity to reach customers more quickly, and anywhere, has turned out to be very valuable.

But the most important bits of information we can get is from the consumer about their likes and dislikes, their styles, ways of living, clothing preferences, reading preferences, etc. This all helps brands save time and money.

Changes are All Around Us

We all see the changes around us ─ online through Social Media, e-Commerce and through interactive chatbots. And, these platforms are continuously expanding, giving us new and exciting experiences every single day.

In the past years, developers have pushed forward with chatbot technology and added the most impressive feature yet ─ VOICE!

Speaking is in our nature, as we want to talk among ourselves. So, why not talk with chatbots, as well, who are integrated into online platforms on all our devices?

The way that they come up with machine voice-interaction is extraordinary as we all have used Hello Google, Cortana, Siri and Alexa.

These names have already made history; everyone will remember the first series of voice-activated chatbots. . . And, more are to come.

The Future of Voice-Activated Chatbots

I can say that shortly we will see voice-activated chatbots all around us ─ in the library, stores, train stations, zoos, airports. . . You name it.

Imagine a scenario where you are going to your favorite store to buy new shoes, and a robot approaches you. It will tell you about new products, all according to your previous shopping experiences and the styles you prefer.

I can see myself in an automated Uber cab, where the car talks to me and gives me recommendations along my route, or gives suggestions of what I can experience at my destination.

I know, for sure, that brands will continually upgrade the features of this technology, for example, when I book a flight using Google as a search engine, Google reminds me of my flight on my calendar.

And, in the future, I won’t be surprised if my Hello Google device sets the alarm for me the morning of the trip and confirms with me by saying something as “I`m going to wake you up tomorrow morning earlier so you can get to the airport on time. I`m expecting more traffic than usual at the time you need to travel. And, I have already reserved a Uber ride for you at 7 AM. Do you confirm?”

How great would that be?

Final Thoughts

Brands will provide us with their chatbot services, and they will shape the way of our future, day by day.

For help with building your free chatbot platform, visit us at Chattypeople.com and make a new account. Absolutely no coding is required, and we are here to help every step of the way.

Posted by Slobodan S.