Chatbots, even in the early stage of development, are proven to be helpful for organizations. However, building a chatbot and deciding to do this can be overwhelming.
Using new technology can be a little confusing, as well, and you may not know what the chatbot needs to do. This is why we have put together a list of five functions that all chatbots should have.
Top 5 Chatbot Functions
1). Collect Data
Don’t lose the data on your chatbot’s interactions, as it can be helpful for your organization. Build the chatbot to be curious and provide small surveys, as this will help you to get inside your customers’ heads, and give the chatbot proper direction and focus on things that people think are important.
Giving your customers the option to subscribe can benefit you in several ways. Clients that love your brand want to know when something new is going on and can be informed about it. Also, having subscribed customers will help you efficiently execute a marketing campaign which will be free without involving marketers.
Give the chatbot the function to act smart. Providing the data and expanding the chatbot’s knowledge base will make it easier to understand. With the ability to present different outcomes and use different words to provide an answer, it will make your chatbot a conversationalist that can deal with everyone.
4). Connect to a Live Agent
Offering a chatbot to your customers will provide a 24/7 channel of service. It will look more professional if the chatbot provides your customers with a way to speak to a human agent if the issue cannot be resolved. With this, your company can offer a better customer experience.
5). Target and Engage
Execute the marketing campaign, and let the chatbot target the customers that will benefit from this campaign. Let the chatbot engage and represent what you have to offer.
Building the chatbot with these features will help your company become more efficient, will increase revenue, and better your customer service.
These are only some of the benefits of including this technology in your business strategy. One thing is sure, however, as it will save time for your employees and customers alike.
Final Thoughts with ChattyPeople
Make your chatbot to be as informative as it can be. It’s up to you to provide it with the necessary information and to build the knowledge base that will help your customers the most. Use the feedback from your customers and continuously improve their experience with your chatbot.
Building the right chatbot for your company needs the right tool in the first place. Use the platform that we offer, here at ChattyPeople, and you can build a conversational chatbot in a couple of hours.
It has never been easier to build a chatbot, as our platform will do all the coding that is needed, and your job is to make it communicate in the way that will represent your company the way it should be.
Posted by Slobodan S.