Chatbots have already impacted our lives and the digital world that we use. They have found themselves useful enough that they are here to stay.
What can we achieve with chatbots? And, what is the purpose of using chatbots? I think the limits are only in our imaginations.
Are Chatbots the Next Big Thing?
I believe they are.
It`s because they have opened a new way of doing things. The way we did things so far was with a click and a swipe, and we managed our digital lives by jumping from one App to another.
Plus, digital life today is at least a quarter of our overall time.
Here are some examples:
• We order food using an App or a website
• We call a cab
• We shop
• We socialize
• We do research
• We use navigation through map Apps
• We do a bunch of other stuff, too
It all started with improving the way how companies serve people. Customer Service is the most common use of chatbots, and people are satisfied that companies provide them with the opportunity to be reached 24/7.
But, that is not all that we will be using them for.
Here are a few other ideas:
Chatbot integration in Messenger is the next big thing.
With integration into Facebook Messenger, Messenger will become “The next internet platform,” and chatbots will become the next websites.
There are changes in how we are going to use chatbots over a regular App or a website. Chatbots are becoming the soul of websites, as companies using chatbots give their websites a way to interact with customers, in comparing with how we are using the websites now, with one way of interacting.
If we go back and remember how the internet started, you will see that something similar is going on right now.
With the creation of the World Wide Web and the internet, we found an opportunity to create a new world, the Digital world. Inside that Digital world, we found ourselves to coexist and interact with each other; we opened a way to represent ourselves through zeros and ones.
Then, we faced a problem, which is “Data.” We started to upload pictures, play online games, and much more, and with doing this, we were in need for a bigger hard drive and better memory capabilities for our devices.
With the improvements of Cloud-based tools that we use now, we won’t need that much memory on the devices that we are using. So with the use of chatbots, we wouldn’t need the installation of anything as it will all be inside Facebook’s database and Facebook via Messenger will be the channel that we will use. It will become the most-used channel that will provide us with everything that we need, and it will work much faster than before.
Let Me Put it This Way: One App for Everything
Most of the chatbots will be found through the Facebook Messenger App. So, the opportunity to build another world inside a world is going to become a reality soon.
Soon, we will start developing all kinds of chatbots that will have the same purpose as the Apps of today, and they won’t be just Customer Service Agents.
Let me give you an example: We have a phone that has limited memory, and now we go into the App store and search for the App we need. Then, we are downloading the app and installing it on our phone, and after this process, we are going to start to use that App.
When we run out of phone memory, we are buying a new phone with more memory. So, what we will be able to do instead of going into the App store is that we will search Chat App through Messenger and start using it instantly.
We can shop, pay bills and do everything that we did before, just inside the Messenger App.
When we fly on a plane, and we press a button above our heads, a flight attendant will show up and ask us how they can help. Or, when in a restaurant, you have a waiter and ask them to bring you something.
This will change by crossing the boundary that companies like Amazon, Google and Apple did with the ability to take chatbots out of the digital world and bring them into the physical world, by giving them bodies.
Imagine shortly that we will have chatbots in every restaurant and in any physical store. Yes, I’m talking about devices with Alexa, Siri and Hello Google.
With the use of this technology, there is no limit, as we soon will have personal robots, new home phones and much more.
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Posted by Slobodan S.