21 Bot Professionals You Need To Follow

Chatbots are all over the internet. The use of chatbots is spreading and will not stop growing. This new industry is covered by many names, people and companies that want to spread the word.

To help you know who you should be following in the chatbot world, we have put together a list of 20 professionals you need to follow so you can be up to date with this technology.

1). Murray Newlands

First on my list is Murray Newlands, Entrepreneur, Investor, Business Adviser and Speaker. Newlands started his career as a lawyer, but at the age of 23, he pursued a different path, becoming much more creative by becoming an entrepreneur and opening his own agency for creative marketing and public relations.

Murray Newlands is the author of “Online Marketing: A User’s Manual,” and he has also published “How to Get PR for your Startup: Traction” and “Content Marketing Strategies for Professionals.”

Furthermore, he is a founder of Sighted.com, an online invoicing company, and ChattyPeople.com, one of the best chatbot platform solution for creating AI chatbots that can be integrated into Facebook Messenger.

Murray wants to help entrepreneurs and marketers in large and medium-size companies by offering chatbot solutions with his free plan to start at ChattyPeople.com.

Murray Newlands was recognized by Entrepreneur Magazine as one of the top influential marketers in the World.

2). Sujan Patel

Entrepreneur, marketer, and founder of WedProfit or Mailshake, Sujan Patel is an entrepreneur and marketer with his thirteen years of experience. He has helped Turbotax, Mint and Salesforce to grow their companies. Patel is a co-founder of ContentMarketer.io & Narrow.io. He has many publications on chatbot technology at Forbes and Entrepreneur.com.

3). Michael Perry

Michael Perry is co-founder and CEO of Kit CRM which was acquired by Shopify, and now he is a Product Director at Shopify.

4). Simon Robic

Product Manager at iAdvize and is the founder of Bringr and works as a Product Manager at iAdvize. Simon Robic believes that if AI chatbots are guided by humans, they will have a bigger effect on the quality of the customer service that companies want to provide to their clients.

5). Alex Lebrun

Bot Trainer at Facebook, Alex Lebrun, is the co-founder of Wit.ai, the voice recognition startup. Wit.ai was sold to Facebook and now he is part of the Facebook team and works as a Bot Trainer.

6). Tina Chen

Product Design Manager and Slack Technologies.

7). James Cooper

Head of Creative, Betaworks & Chief Creative Office, Poncho.

8). Esther Crawford

Co-Founder & CEO, Olabot.

9). Mike Gozzo

Co-Founder & CTO, Smooch.io.

10). Ilker Köksal

From Botanalytics.

11). Matt Schlicht

One of the biggest resources available for learning about chatbots is Chatbots Magazine, and its founder, Matt Schlicht, is one of the industry’s top influencers. Known as one of the best social media guys around, Schlicht has earned a reputation for founding companies specializing in chatbot creation and AI marketing, like Octane AI. He wrote “The Complete Beginner’s Guide To Chatbots” which is well worth reading.

12). Marlene Jia

Chatbots are relatively new. However, prominent publications are helping business owners understand how chatbots can help their companies. Malene Jia, in association with Adelyn Zhou, published “Chatbots,” a book that helps marketers build efficient bots on Facebook and other platforms. Jia is also the Head of Revenue and Operations at TOPBOTS and helps drive superior experiences for customers through chatbot technology

13) Dharmesh Shah

Anyone who is familiar with online marketing thought leaders will recognize Dharmesh Shah, or at least his company, Hubspot. Shah is a co-founder and CTO at Hubspot, a developer of software products to aid inbound marketing and sales. He has taken a strong stance on the importance of chatbots and was one of the driving forces behind the release of Growthbot, Hubspot’s own chatbot.

14) Adelyn Zhou

Ad Head of Marketing at TOPBOTS, the co-founder of TOPBOTS has made a name for herself in the AI field. She has been recognized as one of the most influential experts in AI, chatbots and growth. She gives many lectures and organizes, among other things, Bot Meetups.

15. Jason Mars

CEO of Clinc.

16. Lingjia Tang

CTO of Clinc founded out of Ann Arbor, Michigan in 2015, Clinc is the brainchild, Jason Mars (CEO) and Lingjia Tang (CTO), both AI and systems research professors from the University of Michigan. Clinc unveiled its first product, called Finie — a portmanteau derived from “finance” and “genie” — which the company touts as “the world’s most advanced voice-controlled AI platform for banking.”

17. Dr. Johann Hauswald

Co-Founder & Chief Architect of Clinc, Dr. Johann Hauswald, received his Ph.D. in Computer Science and Engineering from The University of Michigan. Dr. Hauswald earned national attention for his creation of Sirius (now Lucida) the open-source intelligent personal assistant that he built entirely from the ground up. In addition to English, Johann is fluent in French and German. Previously, Johann received his B.S.E in Electrical Engineering and his M.S. in Computer Science from The University of Michigan.

18. Dr. Mike Laurenzano

Dr. Mike Laurenzano is the CTO and Co-Founder of Clinc. Mike received his Ph.D. in Computer Science from The University of Michigan, focusing on compilers and run-time systems, and has had over 40 research papers published during his career. Mike earned a BA in Mathematics and Computer Science from The University of San Diego, and an MS in Computer Science and Engineering from The University of California, San Diego. Before founding Clinc, Mike was a computational scientist at UC San Diego and the Director of Systems and Architecture at EP Analytics. In addition to his impressive engineering portfolio, Mike is an avid endurance sports enthusiast, having completed an Ironman and several ultra-marathons.

♦♦The last three spots go to the Founders of DeepMind. Even though they are not in the chatbot development technology, they are the pioneers in AI and creators of AlphaGO. They need to be mentioned as the professionals I recommend to be followed because the chatbot technology is powered by AI and their research and further development is of most importance.

19). Dr. Demis Hassabis

Co-Founder & CEO, DeepMind.

20).Mustafa Suleyman

Co-Founder & Head of Applied AI.

21). Dr. Shane Legg

Co-Founder & Chief Scientist, DeepMind.

Final Thoughts

Chatbots and AI are the way of the future, and the way we will live our lives among technology, itself. This technology will be the outbreak that will help us to better ourselves in so many fields, and I believe it’s needed to be followed and embraced.

If you are interested in more information on how you can build your very own chatbot, please visit us at ChattyPeople.com and get started for free! 

Posted by Slobodan S.

How To Use A Chatbot To Get Ready For Christmas!

 

The holiday season is coming, and shopping lists need to be made!

Searching for the right gifts for your loved ones can be a frustrating task ─ what to buy this year?

We all have this challenge, year after year, as it’s the busiest time of the year and we need to find time to work, plan, spend time with the family, and do some shopping along the way.

How Can a Chatbot Help Us to Get Ready for Christmas?

♦Planning Gifts

Make a list and give your chatbot the task to cross each item off when you buy a gift! Plus, it can give you a proper reminder for the ones that you need to buy yet. You won’t forget this year because the chatbot is there to remind you.

♦Finding the Right Gift

Let your chatbot search for the best deals by giving the chatbot the proper information. Then, it will do all the searching for you! While you work, the chatbot will find the right gifts, and it will help you to save time.

♦Coworkers

Don’t forget to buy something for your coworkers, and exchange the gifts before you leave for the holiday break.

♦Gift Ideas

If you don’t have an idea of what to buy this year, let your chatbot send a little survey to your family and friends to gather firsthand information about what they want for Christmas. Make a wish list bucket and do your best to find the perfect gift!

♦Making a List

Make a list, and the chatbot will check it twice!

♦Setup a Budget

Give the chatbot your budget and input the amount spent so far so you can keep track on the spending and try to stay within your budget.

♦Shopping Online

Chatbots can find the best deals for your loved ones, and you can order them online and save time avoiding the crowds.

♦Setup an Alarm Clock

Let your chatbot wake you up and cheer you up with some Christmas songs every morning!

♦Get Into the Holiday Spirit

Let your chatbot find the right Christmas movie for you to enjoy, syncing your calendar and suggesting the time to go to the cinema.

♦Party Guru

If you are the party guru in your group, a chatbot is the tool to use to get yourself organized and send out proper invitations in time for the party!

♦Travel

If you decide to spend the holidays away, your chatbot is there for you with updates and reminders for your trip.

♦Countdown

Let your chatbot countdown the days for you to remind you how close Christmas day is!

Final Thoughts with ChattyPeople

The busiest time is before Christmas, as we all work hard and can quickly forget something. This is why we can use a chatbot to make it easier for us so we can spend Christmas with the people we love and have the best Christmas ever.

Don’t wait; build your chatbot today! Let this new technology help you to represent your brand in a new way, as well!

Use our platform, here at ChattyPeople, and start making a chatbot for free; it’s easy with no coding, just drag and drop.

Be prepared for the busy season! Register for free; ChattyPeople is here to help!

Posted by Slobodan S.

What Is It Like To Do Physical Training With A Chatbot?

 

 

You don’t feel like going to the gym, as maybe the conventional methods just don’t work for you. This is thebeginning of the era of AI, and you can use a chatbot to help you stay in shape. Just maybe, it will be the choice for you; perhaps you need someone to remind you of going to the gym.

If you are thinking about the possibilities, here are some chatbots that you can try out:

1). Daily Fit Bot

Using this chatbot, you can receive daily push notifications to start your workout. The exciting thing about this bot is that it provides you with daily fitness workouts that don’t require going to the gym.

With pressing the “Workout” tab, you will receive 15 to 20-minute sessions that will make you sweat and burn some calories.

2). Peter Chatbot

Peter Chabot is the right fitness bot for those who want to experience a personal trainer method. Thischatbot will provide you with different ways to inspire you.

This virtual fitness trainer has different modes to choose from when signing in, from Yoda to Butt Kicks, and all of them have a unique way of communicating with you. This is a chatbot that deserves a try.

3). Fitly Chatbot

The purpose of this chatbot is to help busy people stay in shape. Fitly is a bot that offers targeted options and provides you with different levels of exercise.

You can choose a three-day plan option and lose some weight. You can also share some of the workoutswith your messenger friends and work together remotely.

4). Gym Bot

With Gym Bot, you can track your training efforts by simply entering your training and seeing the statistics all of the time. This chatbot is offering a simplified method to track your progress without tons of clicks, like the usual training App that you use. It is a training bot that deserves to be tried out.

5). Gymbo Bot

Gymbo Bot is providing you with the two curtail things that help people lose weight and stay in shape. The math is simple, all you need to do is burn more calories than you eat.

With Gymbo Bot, you can receive a Yoga guide, meditation guide, nutritional tips and it can send you reminders for your daily workouts. This bot will help you with workouts that you can use at home or at the gym.

Final Thoughts with ChattyPeople

Chatbots are spreading and are trying to provide us with a better and simpler way to use them than simple Apps provide. They are still progressing, but the AI code as a foundation for this programs gives them a bright future, and tons of possibilities to be found.

Be involved in the progress of this technology and provide your company and customers with the chatbot that they deserve. Make your company available 24/7, and better your customer service, as well.

Use our platform, here at ChattyPeople, and start building your chatbot for free with our starter plan. It’s free to register, so do it today and start experimenting with this technology and let this tool benefit your company.

It’s never been a better day than today; ChattyPeople is here to help.

Posted by Slobodan S.

Welcome To Communication In The 21st Century ─ To Bot Or Not?

Communication has had the most advancements in the last two decades. From landline telephones to mobile phones, it’s all coming to the use of a chatbot as a channel of communication with customers.

Chatbots, also known as Omni-Channel programs, are becoming the choice for brands to be presented to their customers. Having a chatbot for your brand will target one of the biggest spenders as a generation in human history, the Millennials.

Millennials in the United States generate 600 billion of dollars in revenue for companies, and this number is predicted to grow up to 1.4 trillion of dollars by the end of 2020.

What do Chatbots as Communication Channels Provide to Customers?

Chatbots as a communication channel are more different than we think and much more similar than others used before. The difference is that they are created to provide the information needed without the small talk.

Phone calls and the use of e-mail will drastically decrease in the upcoming years. This is because of the frustration from the customer’s side to reach the right person that has the correct answer for them.

It is frustrating and time-consuming, and time is the thing that we all have a shortage on. The fast-paced environment that we have all created seeking perfection in our work and personal life is stressful enough that we cannot deal with traditional ways of communications. This is why brands are turning to chatbot technology as a way to improve the communication with their customers.

Here are some examples of what sectors chatbots are most used in today:

  • Customers Support
  • Feedback
  • E-commerce
  • Banking

Chatbots are becoming a more personal way to communicate with customers. The transparency of this technology and that customers know it is a machine simplifies things. There is a new behavior that has been born with the use of chatbots. This behavior will lead to a new type of communication; 21st-century communication between companies and customers.

Companies are continually trying to better their customers’ experience with implementing new ways of communicating. In the past decade, social media has proven to be a satisfactory way of communication, and this is the reason why chatbots are the next step of this technology implementation.

How Chatbots Can Better the Experience

Chatbots can provide:

  • Speed
  • Efficiency
  • Convenience
  • Product Reviews

The benefits go both ways, as companies will benefit with the satisfaction of customers and will grow their returning customer base.

Final Thoughts with ChattyPeople

To bot or not; that is the question you need to ask yourself. Will you provide the best channel of communication to your customers; the one that they are seeking? It’s up to you.

But make no mistake, as today, shoppers prefer to work with brands that are more involved with technology over others.

We are here to answer the question above, and we will give you the opportunity to build a chatbot for your company. You can start building it for free, using our easy-to-use platform, as there is no coding needed on your side.

Register today and start building your first chatbot. ChattyPeople is always here to help.

Posted by Slobodan S.

4 Ways Chatbots Help To Streamline Payments

 

Technology is changing day after day, especially the money market and how we process payments. PayPal is one of the pioneers in this field which helps the world to be more connected and to shop from anywhere.

The internet and e-Commerce have helped the world to become a cashless society, as everything narrows down to zeros and ones.

This history shows us that the traditional ways of transferring funds are evolving. The need to access your funds and the ability to offer payments to everyone from everywhere is what the internet is all about. In fact, this is where PayPal stepped in and became a pioneer in this field.

1. PayPal

PayPal was created by merging two companies: Confinity and X.com.  In the beginning, Confinity was a company that offered security for handled devices, and X.com was an online banking company.

With these two companies merged into one, the creation of PayPal was born. They revolutionized the payment method in the e-Commerce world, simplified it, and made the possibility for a big part of countries in the world to use it. This revolutionized payment method was attractive for e-Bay, and they bought the company in 2002, which helped e-Bay offer their customers a secure and fast payment method.

PayPal connected a big part of the world and made e-Commerce payments available for most of the people. This is where chatbots will jump in, as the world is not entirely connected; there are countries that PayPal doesn’t support payments from.

2. International Payments

By accepting international payments 24/7, with the use of messaging Apps and social media, chatbots are simplifying the traditional payment method.

3. Bitcoin

Bitcoin is the most significant and most reliable digital currency in the world. Accepting bitcoins as a payment method will avoid some of the transaction fees that traditional banking has.

4. Faster Payment Methods

Using a chatbot that will provide a payment method will help companies receive their money faster. The conventional banking system for businesses has a waiting period of two business days. This type of transferring funds through accounts is making some companies struggle with their fund availability and makes it harder to reinvest the money, when needed.

Chatbots will continue the revolution that PayPal has started and will simplify the method of making online payments.

Final Thoughts with ChattyPeople

Chatbots will provide enterprises better solutions that will help acquire more customers by presenting new methods of payments. Bitcoin is one of these payments, and the need to process payments with cryptocurrency is something that will naturally occur in the next few years.

Building a chatbot has never been easier; we made it possible for everyone. Use our platform, here at ChattyPeople, and you will have your bot up and running in no time.

Our platform is easy to use and does all the coding for you, so there is no need for you to be a tech genius. We made a plan that will cost you nothing; you can start building your chatbot for free.

Register today; ChattyPeople is here to help.

Posted by Slobodan S.

5 Examples Of How AI Is Changing The Way We Live

Artificial Intelligence is the Holy Grail that we all are searching for. To create something that can think on its own will have the most significant impact in today’s world.

Here are five examples of how AI is changing the way we live:

1). Virtual Assistance

Having a Virtual Assistant on your phone and using it for free is changing how we organize our lives. With voice-activated features, this intelligent machine can synchronize our calendars, provide reminders and give updates on upcoming events.

2). Shopping

You probably have noticed that when you search for something on the internet, those products are following you wherever you go. If you are on Facebook, there will be similar products offered by multiple sites, or if you’re playing a game on your phone, there will be an ad in the corner about that product.

This is all because of the AI that search engines are using, and they are tacking our movement within the net. This can be very helpful, because they will present you with different options to consider, and on the other hand, they can be annoying when you buy a product, and they still pop up offers for that product.

3). Pattern Recognition

Pattern recognition is used more and more to satisfy the needs that we have. For example, Netflix is providing you suggestions on movies and TV series that you may like as a result of your behavior using Netflix services. Youtube uses the same AI pattern recognition and provides you with titles of videos that may be interesting to you.

4). Navigation

Navigation and maps that we use are in synchronization with AI and give us constant updates on the route we are using about delays in traffic and also provide us with the best route possible.

There are still more improvements on this technology because some of the data supplied to us is gathered from people. For example, using the Waze App, you can send real-time feedback of an accident on the road that will be sent to all the users that are driving towards that direction.

5). Driving

Self-driving cars are something that we will experience soon. Tesla promises that they will deliver this and that they will make their long-distance automated trips by the end of this year.

The technology is already here; safety is what needs to be improved upon. This type of AI inside of a car is helpful enough with the self-parking mode that some of the brands have implemented into their models.

Final Thoughts with ChattyPeople

AI will have a massive impact in the world we are living in; they already have impacted us in so many ways without realizing it.

The use of AI in robotics and self-driving vehicles will reveal the future that we all see on the Hollywood screens.

Chatbots are part of this evolution, as they are AI-powered and are proven to be helpful in the business world. Today, everyone can build a chatbot with no need of coding, as you can just use our platform, here at ChattyPeople, and you will have your chatbot up and running in no time. It’s simple and easy, as it’s what we do.

Register today and start building your chatbot for free. ChattyPeople is here to help.

Posted by Slobodan S.

Which Chatbots Are Encouraging Marketers To Use Intelligent Assistance?

 

Chatbots are teaching us how to use them in many segments of our lives. With the use of these smart machines, we save time, boost our productivity and provide efficiency in our work.

Which chatbot is encouraging marketers to use Artificial Intelligence? Before answering, lets us go back and explain what a chatbot is:

Chatbots, what are they?

Chatbot code dates back to 1966 with the creation of the first chatbot, Eliza (at that time, chatbots where called chatterbots). The purpose of the creation of this program was to see if a machine can mimic human behavior. Code wasn’t forgotten, it’s just that at the time, technological advancements were so sophisticated, it was time to find the purpose of use for such a program.

With the internet and the World Wide Web, a new technological and digital world was created. This space, with the advancements in speed, memory and cloud-based solutions, provided the chatbots the ability to rise. And here we are, as we encourage ourselves to use and deploy as many chatbots as possible.

What is the core of the chatbot?

Chatbots are powered by Artificial Intelligence code that works with NLP (natural language processing) which helps these programs to mimic human conversations. AI inside the chatbot is helping this program to learn and improve itself, and with time, they learn fast and adapt.

So, for the question of which chatbot is making marketers use this technology and AI, the answer is all of them. The way the chatbots can find the logic and provide an outcome that will benefit the company is proof enough for marketers.

Chatbots started to provide 24/7 customer service, and this was the trendy reason why companies used this technology, but it seems that they are capable of much more than answering questions. The possibility to interact and lead the conversation, like a salesperson, is affecting the marketing world.

There will be no more calls from marketers over the phone offering you products to buy, as it will all go through this channel of communication. Millennia’s love this way of communication, as it’s efficient and fast, and it saves time for everyone.

Are chatbots cutting marketing expenses?

Chatbots, the ones that are built to do this, can provide a subscribing system that can be used to execute a successful marketing campaign. If developed, they can prolong the conversation session and push sales and offers to customers.

Chatbots are reshaping the business world, in general, and they are providing a broad specter of skills that will save organizations money.

Final Thoughts with ChattyPeople

You are finding yourself at the right place, at the right time. The time is now to use our user-friendly platform and build a chatbot for your company. There is no need for coding and its free to start.

Register today; it’s free, and ChattyPeople is here to help.

Posted by Slobodan S.

Why AI Will Be A Big Boom For Capitalism

Artificial Intelligence will be a big boom for capitalism. The creation of something smarter than us will increase companies’ efficiency and will change the way companies do business.

This technology will change the way we live and work, as there will be some ups and downs, but it is our future.

♦ The future

We can all imagine that AI will be on the side of the huge enterprise machinery that is the core of capitalism itself in today’s world.

The benefits for companies will be enormous with the advancements made in this technology. The profits will go up, and they will save tons of money by lowering the expenses that they have today.

Here are some examples on how AI will lower companies’ expenses by substituting people:

  • No need for renting extra space
  • No need for office materials
  • No need for heating and cooling, etc…

Some of the banks like Wells Fargo are planning to shut down 400 branches all over the States by the end of 2018. Their goal is to save about $2 billion a year. This is all made possible because of the improvement in online banking, and this is just a start.

♦ Unemployment

Unemployment will increase dramatically, like never before. The unemployment rate number is the biggest now than ever before in human history, and with AI, this will increase even more.

Numerous sectors already are trying to layoff employees and adjust their business on internet-based operations and AI technology implementation.

The first targeted industries that are affected by this technology today are:

  • Retail
  • Banking
  • Travel
  • Customers Service

♦ The Internet

In fact, the internet helped us to create and sell something from thin air. The creation of an industry for developing apps for computers and Smartphones was made possible, and so was a new employment opportunity.

Developing was not the only new employment opportunity that was created by the internet. All kinds of working from home jobs were created that helped boost the economy. With Artificial Intelligence, this can change if we allow capitalism to take charge of this advancement in technology, as there may be another economic collapse.

♦ Be prepared

Don’t be scared just be prepared. All we need to do is to start learning and get involved with this AI technology so we can procreate our earning in case there are layoffs.

Learning to use this technology to be self-employed is a measure that we will need to implement. We must find the time to educate ourselves so we can change things for the better. Leaving our fate in the hands of capitalist machinery will not be a good idea.

Final Thoughts with ChattyPeople

Start building a chatbot which is powered by AI and NLP, and experiment with this technology. All you need to do is to come up with a way on how to put these little intelligent machines to work for you and to make a profit.

Use our platform, here at ChattyPeople, and build a chatbot today. There is no need for coding, and the platform is user-friendly and easy to navigate.

We have a free starter plan where you can start building your chatbot for free. Register today; ChattyPeople is here to help.

Posted by Maya S.

Are Chatbots And Millennials New Best Friends?

Millennials are born with technological advancements and are seeking to implement more technology in their lives, as it’s natural to them.

This is why chatbots may become the most used technology in the near future.

How Have Millennials Used Chatbots so Far?

Everyday use of smartphones and tablet devices are making Millennials addicted to chatbots. The purpose is to simplify things and to get information fast, and that is why the chatbot expansion is happening.

The most popular chatbots and pioneers in this field are the AI programs created by our favorite brands. This is how brands and their users are connected:

  • Siri from the Apple interface – 34%
  • Hello Google, Google`s Assistant – 19%
  • Alexa from Amazon – 6%
  • Cortana from Microsoft – 4%

Millennials rely on this technology, and they trust it in so many ways. We all use Google Maps or iPhone’s Navigation and count on their direction without question.

This is one example of how Millennials are creating a friendly connection with chatbot technology.

It is, for sure, that in the upcoming years, Millennials and chatbot relationships will escalate as a friendship like nothing seen before.

Chatbots are Jumping into the Real World

Chatbots and their use will transform from a computer-used program to a device that will provide this technology outside of the digital world.

There are so many robot devices that will appear on the market in the next few years that will change our interaction with technology. Our kids will play with toys that will interact through voice with them, and we will all have a family robot that will change our home.

All of this and more devices will come soon into our lives, and it will be the actual beginning of the chatbot era. For this innovative use of chatbot technology, we must thank Amazon, and their Echo devices, as Amazon was the pioneer in this field and they were the first to break the boundaries with Alexa.

Alexa was meant to be a shopping assistant that will ease and better our shopping experience within Amazon. However, this is just the beginning, as soon there will be more devices created with AI that will deliver much more.

E-commerce is a Top Industry that Provides Chatbots

Companies are trying to target Millennials using new channels of communications and chatbots are proving to be more efficient than ever before.

Millennia’s have a significant role in e-Commerce business; there are roughly 80 million Millennials in the US today. This number is proving enough that Millennials are the generation that is in control of today’s market.

In fact, they spend approximately 600 billion of dollars each year, and this number will increase up to 1.4 trillion of dollars by 2020.

Final Thoughts with ChattyPeople

Chatbots have the tendency to be useful, and for the time being, they may not be Millennials’ best friends, but they are the friends that they can rely on.

In the near future, their role in Millennials’ lives will grow, and maybe they will become the best friend that everyone wants.

Use our platform, here at ChattyPeople, which we provide for free, and build a chatbot for your business. With the starter plan, it is free to get started, and with our platform, it easy to create your own chatbot.

Register for free today; ChattyPeople is here to help.

Posted by Slobodan S.

Optimizing Your Chatbot User Experience

Chatbots have been here with us for some time, and some companies still encounter user experience problems. Wanting to jump into this technology and not taking the necessary precautions can put you a step back.

This is why you need to optimize the user experience and always improve on it. Here are some suggestions that can give you a better direction on how to proceed when building your chatbot:

Optimization

Use the right platform when making your chatbot. Give your perfect idea and effort in creating the chatbot with more user optimization; don’t allow providing an experience for just 20 people to expand the ability to your bot to interact with thousands at the same time.

Visualize

Provide visualization to users, and use pictures as a way of providing a better and more colorful experience. Seeing is not the same as described, so show the customers what you offer, as it will increase the interaction.

Update

Like every technology, an update is something we encounter every day. It is up to you, as you will you provide 2.0 for your chatbot to your customers.

My point is that this technology is relatively new in use, and new integrations are still coming. Updates will make the chatbot more useful and smarter, so keep track of the advancements made and don’t be stuck with version 1.0.

Conversation

Conversation is one of the most important things for a chatbot. It’s the primary purpose of its creation. Mimicking human-like discussions is why it’s essential.

The chatbot that you will create will be your protégé. And, as people need to learn and expand their vocabulary, so does the chatbot. Improve the communication skills by providing new expressions from time to time.

Use these tips so you can better the conversation:

  • Variables

Give the chatbot the ability to rephrase the questions and the answers; meaning give him multiple options to choose from with the same outcome.

  • Responses

Test the chatbot on multiple devices so you can be sure that it will respond instantly. Don’t make it too much human and let the customers receive automated responses after a few hours.

  • Data

Use the data that the chatbot is gathering to provide them with offers that will interest the customers. Target their needs, and your chatbot will be a perfect conversationalist for everyone.

  • Tone of Voice

You need to know the audience you are targeting, so make the chatbot to fit in with this audience group and talk the way they speak.

Sessions

Draw the users that interact with your chatbot in the next session of interaction. Give them targeted promotions that will engage the chatbot and don’t wait for them to message the chatbot.

With this, you will make it a habit of using the chatbot more often. Doing this, you need to provide them with a reason to engage, and here are some tips on how to achieve that:

  • Bundle Deals
  • Coupons
  • Thank You Messages – When they receive the product

Final Thoughts

Chatbots came into our digital lives, and they are here to stay. This technology won’t fade out. Now is the right time for having a chatbot and we are here to help.

Use the platform that we are providing and build one for your customers, as it will have a more significant impact on your business and will provide the future channel of interactions with your customers.

Register today for free.

Posted by Slobodan S.