How Chatbots In Transport Are Going To Change Your Business Strategies

 

Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.

Chatbots are spreading fast in the business segment and there use is found more and more every day now.

Here is how transport companies are changing with the use of new technology:

Taxi Companies

Uber is the game changer in this transportation services industry.

What uber did:

  • Changed the way people commute
  • Lowered cab prices
  • Used chatbot technology to automate constant updates for customers’ rides
  • Simplified payment; by providing an account within their App that allows users to pay the fare securely
  • Provided commuter share rides which lowered the price even more

There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.

Tourist Agencies and Tourist Agents

Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.

They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.

Also, they can connect you to a live customer support agent if some unexpected changes happen.

Fright Transport and Logistics

Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.

They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.

Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.

Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.

Final Thoughts

It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.

These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.

Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.

Register today, it’s free, and ChattyPeople is here to help.

Posted by Slobodan S.

10 Pros And Cons Of Sponsored Chatbot Messages

It’s reasonable that you want your chatbot to be profitable. By implementing sponsored messages to your users, it will help you to earn some extra money.

When you decide to do this, you need to take into consideration the pros and cons of a sponsored message.

Here is little insight that we have assembled for you:

Pros:

1). Earn bigger profit

2). Engage more interaction

3). Grow your user base

4). You can send them the message anytime, day or night

5). It won’t cost you anything, it’s free

6). It’s automated, you don’t need to type the message yourself

7). It can reach more at once

8). You know that it will be received

9). It’s instant messaging

10). Immediate responses

Cons:

1). you need to monitor the behavior, so you don’t lose the users that you have

2). Send the message at the wrong time in different time zones

3). You need to check if the messages are they ethical

4). Possibility for the users to block your chatbot

5). Sending too many messages may result in a bad experience for the user

6). Bad review

7). Attract spammers

8). Target the wrong audience

9). Lose the purpose of the chatbot

10). Harm your brand

Harness the Pros

Sponsored messages can be a success if you take the necessary steps and work for it. Provide and monitor the behavior of the interaction. With this, you will gain control and will have time to act if something suspicious is going on.

Don’t accept all kinds of sponsored messages, as you should think in the long run, and you don’t want your chatbot to be used only once.

Look for companies that want to send sponsored messages that will provide benefits to your users. If you play it smart, you will gain higher retention rates, and your chatbot’s user base will grow.

Be Careful With the Cons

When approaching this opportunity, you need to be careful. Spammers already have damaged the landscape of e-mail marketing, so be careful and don’t allow spammers to send messages through your chatbots.

The protection is different from e-mail, as users can block your chatbot and that may be the end of it. Don’t be driven by the click rate and allow companies to send messages that show something else when redirected. Be sure always to check the destination where your users will be redirected. By protecting the users, you’re protecting your chatbot and yourself.

Final Thoughts

Sponsored messages can go either way, as it’s a knife with two blades, and you should be careful about how you are using it.

If you want to start and take advantage of the chatbot technology, you are at the right place. Use our platform that is powered by Artificial Intelligence code and NLP, as it’s easy to use with drag and drop and no coding is needed.

Give it a try with our free starter plan, and start building your chatbot for free. Register today, it’s free and don’t worry, ChattyPeople is here to help.

Posted by Slobodan S.

How Chatbots Can Change The Blogging World

 

Blogging is one of the internet sectors that will be affected by the use of chatbots. Chatbots have a tendency to make things easier for people.

How Can We Build a Blogging Chatbot?

Make the chatbot to ease the jobs of bloggers; as funny as it sounds, with voice integration, it will type instead of us.

Yes, having a chatbot that will write down everything you say is simplified enough. But that is not where this chatbot will stop.

The automated posting on your website is a step further, as using the pre-created templates, it will make the look of your article the way you want it to look.

Let’s see if we can break down the process of creating a blog article and see if it’s possible to make a chatbot like this to be useful for bloggers:

The process of creating a blog article:

  • Finding an Idea

The chatbot can help you with this, by creating an RSS feed that will keep you in the loop of your interests; it will provide you with constant updates of the achievements made in the fields that you write about.

  • Research

Set your facts straight and do research with the help of chatbots. The chatbot can be created to do a keyword search for you and provide the outcome served on a platter for you.

  • Make Templates

Build templates that you want to use and how they will look for different topics.

  • Writing the Article

As I said before, this one is easily achievable with voice integration via the chatbot. As we talk to the chatbot, it can write it down for us.

  • Publish

Sync the chatbot with your website and let it do the work. With a simple publish button, it can import the text and the template to submit the article inside Word Press, for example.

  • No Idea, No Problem

This is another helpful feature that can generate and provide you with a possible title on what is in trend to write about.

How Does it Affect the Readers?

This kind of chatbot can be used in two ways: As a tool to create an article and a tool to provide the articles to the people. Having a daily blog published for your readers will make it easier for them to follow you.

Final Thoughts with ChattyPeople

You can forget about the stress and the time spent in front of a computer. Go finish some of your daily errands, and while driving, just talk to your chatbot about the things you want to write about.

It’s all about the idea, and there is no better way to start doing it. Use our chatbot platform, here at ChattyPeople, and try out this technology to see what benefits it can bring to your organization.

The platform we provide is user-friendly, and no coding is needed. So, simply register and build your chatbot with the easy user manual to follow. Try out our starter plan and take advantage of it; you can start making your chatbot for free.

ChattyPeople is here to help.

Posted by Slobodan S.

Top 10 Features Your Chatbot Must Have

 

Chatbots seem to find their way into the business world and using them is helping our day to day tasks and saves time for everyone.

A decision needs to be made from all decision makers in all organizations, to start using this technology, and to help their business and the chatbot technology to expand and improve.

When creating a program, whether it is an app or a chatbot, there are some features that all of them need to poses.

To help, we set up a list for you with ten features that every chatbot needs to have:

1). Feedback System

Feedback goes two ways: Give the customers a way to salute your brand and your chatbot, but also accept criticism and act accordingly to improve whatever there is that needs to be improved.

2). Usability

Choose the right messaging app so you can target the right audience. Facebook has the largest amount of users so it would be a safe decision. Try to spread your chatbot creation into all of the trendy messaging apps, as it will boost your user base.

3). Update and Customize

Be sure to update and customize your chatbot to improve the user experience, and make this tool the tool everyone will want to use.

4). Use the Phone

Smartphones are the most used devices today. This is the reason why messaging platforms are flourishing. Use the chatbot to be able to connect your customer with a real person if the issue can’t be resolved with the chatbot. With this, you will strengthen your customer connection with your brand, and they will feel safe to work with your company.

5). Involve Analytics

Analytics will provide to you a significant amount of data that you can use to make the wrongs right. With analytics, you can obtain firsthand knowledge on how the chatbot and human interaction is behaving, if the sessions are successful, if the chatbot acted in the manner that it needs to act in, and so on.

6). Subscribe

Give the opportunity to customers to follow your chatbot, as you will gain more returning users if combined with the marketing strategy of your company.

7). Push Sales

Make it smart enough to know when the conversation is coming to an end. Use this to widen the session and offer the customer some new products to see or a discounted product that they might want. It’s always polite to ask if they what the chatbot to show them, don’t just pop up an offer. Remember that the chatbot is mimicking human-like conversation and this is the main reason why we want to interact with them.

8). Augment the Space

Don’t stop with text and voice, give the users visualization. Provide quality photos that will provide a different perspective in the conversation. Everyone knows that a picture is worth a thousand words.

9). Payment

Be prepared to offer your clients payment inside the messaging app and don’t redirect them to your website’s checkout page, as they will appreciate that they can close the deal fast.

10). Variables

Variables are essential, so you can provide different words with the same outcome. In this way, you will have a chatbot that everyone can chat with.

Final Thoughts

Be more involved in technological advancements; your company and your customers deserve it.

Building a chatbot has never been easier, as we have made it simple. Use our platform, here at ChattyPeople, and try out this technology; you will be surprised of the benefits you will gain.

We encourage you to use our starter plan as it will cost you nothing start building your chatbot for free.

Register today; Chatty people is here to help.

Posted by Slobodan S.

Conversational Banking ─ From Branches To Bots

 

Chatbots are progressively used in all industries out there. Their reason to accept this technology is to better the customer’s experience and provide a faster way to reach the information needed.

There are a lot of reasons that drive banks to use chatbot technology, and here are several:

♦ New Ways to Reach the Bank

Messaging has been a proven channel to communicate with customers. Chatbots have improved the way of this type of communication. The shortage of time is a problem that people encounter today, and there is no time to go and visit a bank branch. This is why banks started to implement chatbots into the banking world.

♦ Fast Response Time

Chatbots have this advantage over other used channels of communications. There is no need to wait in the line or to go through their automated systems anymore, as they decreased the necessity of the need for waiting for your turn. Chatbots have the information in their hand, and they are faster than people to respond with the right information when interacting with them.

♦ 24/7 Support

Reaching the bank has never been easier. There are restless customer support agents that are working around the clock. Day or night, chatbots are there for us; no holidays or weekend rest, who doesn’t want an employee like that?

♦ Chatbots in Messaging Apps

Chatbots are slowly but effectively growing in the new digital space provided for them. Messaging apps like Facebook Messenger opened the door for them, and the benefits are enormous for users. Using these platforms, they can be interacted with without installing, and there is no need of memory consumption for the devices we are using.

♦ Ultimate AI for Banking Bots

The question is who will provide the ultimate brain for the banking bots? Several companies want to be the leader in this sector, and one of these companies is a company called Clinc.

This company, which is established in Ann Arbor, Michigan, is founded by AI and system research professors from the University of Michigan.

The research they did and the work outcome was their Finie Bot, as the name was created from two words, “Finance” and “Genie.” The bot’s name they created is showing us that they certainly want to provide a genius financial system and they want to be the leader in this sector.

♦ Online Banking

Online banking is the transitional phase for banks implementing complete autonomy of bots. The successes of online banking are the most prominent reasons why banking systems will change shortly.

One of the leaders among the banks who decided to make these drastic measures is Wells Fargo. Wells Fargo will cut down on 400 branches by the end of 2018, and they plan to reach the number of 1,000 shortly.

If these banks show successes, other banks will take their lead and will follow them sooner then we think.

Final Thoughts

The time will come where we will deposit our check or set up direct deposit inside Messenger. It will provide more safety and will act as a world bank for everyone to use.

The use of chatbots is coming to all playing fields, personal and business. The best way to see the possibilities of this technology is to create one for your company.

Use the platform we have created for you, here at ChattyPeople, and build your chatbot with no coding required on your end. Take advantage of the plan that we have and start making your chatbot for free.

Register for free today; ChattyPeople is here to help.

Posted by Slobodan S.

Slack Bots Are Shaping Today’s Business World

 

Technology advancements in the last decade have changed the business world. With the creation of the internet, the opportunity has developed as a seed for the foundation of our modern lives.

There have been so many new and extraordinary things that we have recently built; things that have changed the way we think, live and work.

One of these creations is a chatbot, along with the Slack platform where we can change the way we work.

The Internet

Creating the internet has changed everything, as it made the most significant impact in our world.

The changes and upgrades of the devices that we use to connect to the internet have helped to change the business world as we know it today.

What Did We Achieve With the Internet?

  • Information

Reaching information much easier has helped to push advancements and technology much further than we could in the past. The cold war has ended; welcome internet.

  • Communication

Communication is nothing like 10-15 years ago, and it`s all because of internet advancements. Back in the day, employees were working closely with the owners for better communication, and today, you can reach anyone, anytime.

  • Social Networks

Social networks have made us addictive to messaging and opened a new way for companies to reach a bigger audience.

  • Smartphones

Because of the internet, the advancements in computing power progressed. Smartphones replaced the Old fashioned PC with smaller-sized touch screens and faster devices that we call Smartphones today.  The need to be connected all the time is what pushed companies to achieve this.

Bots Within Slack

Working alongside your team and sharing a workplace from anywhere is what Slack is about.

Having a virtual office where you can simplify things using chatbots is the way to improve the foundation of your business. There are so many creative apps and bots that teams have come up with that the list is growing, and it will never stop there, as there will be a bot for everything.

Working in Slack, there are so many categories involved that make the Slack Platform a must-have tool for business.  For now, here are several useful Slack bots and apps that improve the way we work:

  • Analytics
  • Communication
  • Customer Support
  • Developer Tools
  • File Management
  • HR
  • Office Management
  • Payments
  • Accounting
  • Sales

All of this is so we can be connected, and today, being connected is the way we do business. This is where the Slack platform and Slack bots come in.

The latest step of this technology is automating the technology to work for us. Slack bots inside the platform are providing us with just what we need to do our jobs much faster.

Slack is trying to unite all industries under one roof and one platform. Having all the connections you need, and following up on the advancements made in the work zone inside Slack, is imperative.

There are more than 800 apps and bots developed for Slack. With building a broad base of automated programs insight Slack, the business world is starting to shape in a new and more improved working environment.

Final Thoughts with ChattyPeople

Changes are coming, and everyone will be on board. Sooner or later, all the companies will provide their own bot.

It`s up to you now, and I would suggest taking advantage of the starter plan we have, here at ChattyPeople, and start building your chatbot for free.

The easy and user-friendly platform that we are providing will execute your chatbot efficiently, and integration with Slack is just one click away.

 ChattyPeople is here to help, so register today.

 

Posted by Slobodan S.

Top 5 Analytics Platforms For Chatbots

Building a chatbot is not nearly enough to draw attention to consumers. The ones who made it first have an excellent start ahead of the others.

But everyone needs to track and monitor the behavior of these programs so that they can improve it and deliver a better experience to their consumers.

This is where analytics comes in.

Analytics:

Analytics is used by organizations to improve the business performance. This is especially valuable in the computer programming segment. Analytics is proven to be useful in many other areas, as well, such as:

  • Marketing Optimization
  • People Analytics
  • Risk Analytics
  • Security
  • Software

Analytics is found to have a profound use of machine learning techniques and AI programming. This is what chatbots are, as they are programs powered by AI and machine learning code.

If you will take this into consideration, here is a list of five platforms that you may use for your chatbot analytics:

1). Facebook Analytics

Facebook launched and lit up the fuzz about chatbots, so it was reasonable for them to provide analytics support for their chatbot.

What they did is that they extended the analytics made for Facebook Apps to provide analytics for the chatbots. You can use this tool to see the messaging performance on how many of them are sending and receiving, and another helpful tool is one which provides information if someone blocks the chatbot and even if they unblock it again.

They also made some exciting analytic features where you can track custom events and see the insight of the chatbot VS client engagement.

Some of the industries, like the travel industry or the customer service sector, can find this feature pretty helpful. They can see how many users were transferred to a real human agent about their inquiry.

2). Bot Analytics from Microsoft

Microsoft has some failed attempts to build the right platform for analytics of their bots. But they succeeded and having Microsoft in whatever follows after is a good reason to try their product.

Using their platform, you can quickly adjust the setting on how you want to monitor the chatbot’s behavior and the user interaction. They provided an easy menu with a couple of options:

  • Specify Channel: Here you can check which channels you want to track
  • Time Period: The menu where you can see the analytics for the time period you will choose. It can be the last hour or the last 90 days
  • Grand Total: Here you can see the total number of active users
  • Retention Rates: Track the users who returned and send a message again; they use a 10-day window frame for this statistic
  • User Chart: With the user chart, you can see the chatbot and the use of it in different channels
  • Messages: Here you can track the number of received and sent messages from and to the chatbot

3). Google’s Chat Base Analytics

Google has been in the analytics game for a while now, so they are expected to provide their services to the chatbot developers, too.

Google is dividing the analytics into three key sectors:

  • Monitor the Health of the Chatbot: With this feature, you won’t be able to measure the blood pressure of the chatbot, but instead, you will receive data about retention, active users and sessions
  • Fix Broken Experience: They made a solution where you can fix mistakes made by the chatbots by providing a prioritized list of inquiries or messages that weren’t handled well by the chatbot. With this, you can adjust the responses to the chatbot with the data provided
  • Understand: By understanding, it means to understand optimizing and tacking of the users’ journey in all sessions

4). Dash Bot

Dash Bot is another company that wants to get in the analytics world and competes with the ones mentioned above. And, I may say, they are doing a good job.

Dash bot wants to help you increase user engagement, acquisition and monetization using their bot analytics. This is what they promise they can do for you:

  • Gain Insights
  • Increase Engagement
  • Build a Better Bot

5). Bot Analytics

Analytics for conversation is what this company does. You can track the goals set by you with funnels and sophisticated segmentation in the conversation made by the chatbot and the user.

Final Thoughts

Analytics has been proven to be a useful tool, especially in the digital world. You need to use it so you can provide a better experience and improve the chatbot you have. If you don’t own your bot, you are at the right place to get started.

Be Aware Of The Slack Bot Response Variables

Slack, the platform where work happens, is becoming the most necessary tool for every organization. Using slack, it changes the dimension of your work environment, as it will become more than just four walls surrounding your employees.

The possibilities to organize this virtual office are core and were taken as a foundation when this platform was created. You can shape and organize in a way that will suit the needs of your organization.

There are so many tools that you can create or use provided within Slack. When building your Slack bot for your team, you should pay attention to the responses and the variables, such as these:

Tools with Tools Insight

So far, Slack is the most successful tool created for business and their teams.

Slack represents tools with tools insight. 

There are so many apps and bots that will change the way you work; it will make you more efficient and more productive. The tools insight were created from teams that were designed to help their projects and most of the organizations to share them and give the option to be used by others.

When you decide to make a chatbot for your team and integrate it within Slack, you need to be aware of two things: Responses and the variables

Responses

Types of responses are of the most important inside the business world. The code of business ethics and proper way of addressing your employees is necessary to be professional.

The chatbot or Slack bot needs to represent the conduct and ethics that will match your company’s profile. Think about the way you address your employees and build the bot in the same manner.

Variables

Variables are essential as the responses themselves. When talking with the people you work with, it’s easy to rephrase the answer or give different perspectives if the person doesn’t understand what you say the first time.

With a Slack bot and other chatbots, in general, this is a different story; you need to expand the knowledge base with more variables of the same answer.

In other words, you need to give the Slack bot options to provide a different answer with the same outcome, just in case someone doesn’t understand the first response.

With this strategy, you will accomplish having a more informative bot which will act smarter than other company’s bots.

Final Thoughts with ChattyPeople

Your decision needs to be made now, and the creation of a chatbot is the way you need to proceed.

You can build a chatbot using our platform, here at ChattyPeople, with our easy drag and drop, no coding required, platform.

And, the best thing about us is, we have tailored a plan for everyone to start building their chatbot for free. No worries about Slack, as with one click you can integrate your chatbot inside the Slack platform, and it will become a Slack bot.

Register today, ChattyPeople is here to help.

7 Outrageous Ideas For Your Chatbot In Transport

The use of Artificial Intelligence programs like chatbots is a trend that will not fade away. The long journey of looking for a technology like this has come to an end.

The technology is here, and these programs are getting smarter and smarter with the accomplishment made by computer scientists. Finally, all the dots are connected, and we can improve the technology around us that has created this technology in the first place.

How Do Chatbots Show Up Under the Spotlight?

Chatbots where created at first to prove that Artificial Intelligence in machines is possible. The first use of chatbots in the last decade was the customer service sector. They have proven to be such a good tool and to improve this sector that all the industries are following up with this technology.

Their use is growing every day and it’s finding the way to reach every one of us. From simple customer service agents, they are growing to be more complex problem solvers. One of the uses where chatbots are expanding is the transportation domain.

Here are seven examples of how chatbots can be used in transportation. Some of these examples are already implemented as a key player in this field and some of them are ideas on how others can improve their business performance in transport.

1. Vehicle Tracker

With the use of the chatbots, you can track vehicles with no extra cost; this will provide you the ability to lower the expenses of the company.

2. Maintenance Reminder

Give updates to the driver about upcoming vehicle maintenance and schedule the appointment in their behave.

3. Fuel Consumption

Track the fuel consumption on the vehicles and upgrade the fleet when necessary.

4. Pick Up and Delivery Update

Be up to date all the time, and receive pickup and delivery notifications.

5. Customer Feedback Satisfaction

Forward directly to you the feedback of the customers and make the appropriate changes if needed in the service you are providing.

6. Driver Progress

Track the progress of the driver and monitor his performance. See if the pickups and deliveries are in the time frame that they need to be.

7. Driver Review

Provide your customers a chance to review the drivers and receive first-hand, free information about driver’s behavior

Final Thoughts with ChattyPeople

Chatbots will improve the efficiency of the company and will lower the expenses of your company. With an ability to monitor and track the overall operation, you will gain better insight about the mistakes made by people.

Don’t be in the shadow and not use this tool, as you will gain much more if you decide to act now. Today is the day where you need to try this technology that is all around you.

Luckily you’re at the right place. What can be better than to build a program without the need of developer skills? Yes, our platform is easy to use, as there is no coding needed.

Register for free and take advantage of the starter plan where you can build your chatbot for free. Don’t worry, ChattyPeople is here to help.

Posted by Slobodan S.

How To Make A Slack Bot In 10 Easy Steps

 

Use our platform to create a Slack bot for your team. It’s easy with no coding needed to use the guide that we provide you where you can build a Slack bot in ten easy steps.

Step One

Create a Slack account.

Step Two

When you sign into Slack, you will be asked to create a workplace. To do this, just input the name for your workplace.

Step Three

Go to our Main page and click the Login button. A Login page will be opened.

Step Four

Press the Slack button to login with your Slack credentials.

  • A new screen will show up then press the “Login” button
  • Fill in the Slack information that you have for Login: Username and Password
  • If you already have a Slack account, you don’t need to do the first two steps

Step Five

You need to accept the App installation; you can do that by clicking the authorized button.

Step Six

This step is where the Slack bot is created, and we promised that no coding is needed. Congratulations, the Slack bot is made, and the code is generated by our platform, and it’s instant.

Step Seven

Let’s make a little conversationalist out of this Slack bot:

On the left side there will be a “Bots” button; click on the button and select the bot.

Step Eight

Create the knowledge base using intents; you will notice a new option in the menu. You can choose intents by clicking on the “AI Mode” button:

  • A screen with columns will appear
  • In the column “Insert Name,” write a name for this intent
  • For example, you can name it “NL Support”
  • In the column “Questions,” write one or more questions
  • In the “Answer” column, write one or more answers
  • Put as many variables as you like for the answers, and the Slack bot will pick one in random order
  • Press the “Save” button
  • The Natural Language Processing, or NLP, is created automatically for the conversational flow

Step Nine

Login to your Slack account and choose the workplace and test the chatbot:

  • Try to ask one of the questions that you put in and see if the Slack bot will provide the answer
  • And, just in case, try few more of the questions you provided in the platform

Step Ten

This step is to improve the knowledge base and input more data into the Slack bot. Use more variables and include the team and have fun making it more interesting.

Final Thoughts

Don’t wait, it will be so easy that you will feel like a pro developer. Impress the team and make them a Slack bot that they deserve. Make a little fun and add some funny outputs for a start.

Register for free and build your Slack bot. Also, it’s free to start using our starter plan, and ChattyPeople is here to help.

Posted by Slobodan S.