Everyone is talking about chatbots and what they can do.
In this article, we will get straight to the point of how chatbots have created the changes around us and are reshaping our future.
Here are 10 things that you never expected enterprise chatbots to change:
Customer service is putting to work chatbot agents all over the net.
They have proven, so far, to be more efficient than call centers and the annoying menus encountered upon calling a 1-800 number.
Now, you can speak instantly to a bot online who can answer your inquiries within seconds!
And, if the bot can’t help, a live agent is only a chat away.
Who would imagine that we will be able to shop from inside a Messaging App? Or, to be able to talk to Alexa who puts products into a shopping cart for us?
Today, voice activation is all that is required to shop online with chatbots!
Hire the “Layer” chatbot. This is really amazing, as this is something that blows my mind.
Now you can sue Equifax with the use of the DoNotPay Bot, and it will be free for a sum up to $25,000. The DoNotPay Bot already has proven itself to be useful, and the main reason for its creation was, “Don’t pay your parking ticket.” In fact, it has helped a lot of people with their parking tickets.
What the insurance industry is doing is putting chatbots to use to make it easier for people to shop for their policies and to reach a claim agent “chatbot” 24/7.
This will and is changing the insurance industry forever.
5. Market Research
Marketing research, in the past, was a pretty costly thing to do, by hiring a company that would provide the market research for you.
With chatbots, the industry is changing rapidly, and with chatbot interaction, we can gather useful data at no cost at all.
6. Working Environment
This one is pretty impressive ─ Everyone can have their own personal assistant.
A Virtual Assistant, or VA, will help with your day to day tasks and work along with your team members’ tasks. Plus, it will constantly update you on the project’s success, and so many other things too.
A chatbot VA definitely deserves a thumbs up!
Peoples’ massive use of Messaging Apps gives chatbots the ability to promote your products inside the Messaging App.
This is an opportunity for companies to establish a successful and much more targeted marketing strategy.
With the use of a chatbot as a marketing promoter, it will lower the cost of your marketing campaign.
Baidu is launching Dr.Bot who will help patients by giving information about their problems before they see an actual doctor.
With Dr.Bot, you will skip the lines, and it will be easier and less embarrassing to ask personal questions, as well.
The Health Industry is not quite there yet, but I believe that chatbots will impact this industry, as well, by helping people in life-threatening situations by monitoring their health and giving constant updates to their doctors.
The tourism industry can benefit a lot from chatbot development.
Chatbots can serve as a companion on your vacation. With their enormous databases, a chatbot can provide you with insights and tips of your surroundings and offer suggestions of things to do.
It will have the feeling of hiring a personal tour guide.
10. App Industry
With the rise of bots, we are finding ourselves in the crossroads of a changing App industry.
There are so many useless Apps today that they are making the chatbot’s abilities much more efficient.
With chatbot implementation into messaging Apps, developers cut the process of downloading and installing, and you can use the bot instantly.
With these changes, a new gateway of interactive Apps has opened for developers, and it is implementing a new way of interacting human vs. human Apps, as well.
Final Thoughts From ChattyPeople
What industry is next to be changed? We won’t have long to wait…
Posted by Slobodan S.