What was the point of implementing chatbots into our digital world?
It all started with improving customer experience, simplifying the way customers can reach information, and solving their problems.
It all began with the idea to improve old and very frustrating ways of customer support, such as 1-800 phone calls.
Here is a different perspective and a list of 10 benefits of how chatbots will surprise you and what they will become:
1. Different Ways of Representing Your Company
We all remember the history of how a company used to represent itself to the public. It started with business cards, went to building websites, and now we have a new opportunity to do even more, through a chatbot.
2. Chatbot is Your Second Logo; Make it Right
Chatbots are your representatives in the digital world; you want to make yours different from other chatbots in a way that will show your brand off ─ the way you intend it to be seen.
3. Attract More Millennials
Millennials are in constant search of new technology, and they are really quick in adapting to new things.
This is the reason why they love dealing with chatbots more than people. Also, they were born surrounded by computers, so it’s natural for them to see new technology all around them.
Millennials are the consumer today, and it’s a big plus to have a channel that will attract more of them.
4. Problem Solvers
With the data in arm’s reach and improvement of AI, chatbots will become problem solvers. They can calculate and search quicker than humans can, so this is one big surprise we are going to get in the near future.
5. Brand Ambassador for Free
Give your best to make your chatbot as unique as possible and it will become a celebrity. And, it will promote your company for free.
Bots will replace most Apps.
We all have noticed that the App stores are over-filled with useless Apps. With chatbots, Apps will be even more meaningless, and this is a change that is going to happen soon.
They came to our digital world and we are okay with them as we were waiting for chatbots to happen.
Also true is that we are waiting for a replacement for customer support agents. Chatbots will not show frustration, and with their professionalism, they make customers feel that the company cares for them because of the good job that they do.
8. No Coding Needed
A program that requires no coding to be built is a big surprise. You can use an easy-to-use platform and make yourself a chatbot quickly.
When I say no coding, I mean that they, the chatbots, are pre-coded and you don’t need to code, at all, to get an end result ─ your chatbot. The platform does all the hard work for you.
9. Easy-to-Access Information
With the use of one chat platform, we can access much quicker and easier information, and even shop faster than ever before.
No more phone calls or installing an App ─ just use the chatbot and order a pizza, for example.
10. New Industry
With the creation and implementing of chatbots, especially into the Messenger platform, Facebook made a new direction in the digital world that will create new careers for people to pursue.
The internet has helped us in so many ways from creating jobs out of thin air to allowing business to grow, and this is the next stage of creating jobs for people.
When things looked simple enough, chatbots proved us wrong and gave us a new way of how business should work.
Be prepared for the “Next Big Thing” ─ a chatbot ─ and start building your own today.
Posted by Slobodan S.