Enterprise Chatbot Solutions And AI For Your Business

Developers are constantly trying to make chatbots more interactive and more likable for people, as they come up with more voice-activated chatbot devices.

With this solution, companies will accomplish a larger client base and will provide better customer support.

Devices based on AI interaction through programming are integrated into new chatbot platforms every day.

The Internet, Social Media and Chatbots as a Solution

When the internet and social media were embraced and accepted with open arms from the public, businesses started to change.

With the possibilities to reach customers all over the world, businesses began to struggle because the traditional way of working did not help, and finding a solution was inevitable.

More clients mean more work, but with not enough man power, developers turned back time to modify old technology, and a solution has been found.

Welcome to the “Era of Chatbots”

By accepting chatbot platforms, they have become a fundamental part of most companies, and with the use of chatbots and bot building platforms, like ChattyPeople, the workplace is starting to change.

Businesses that use chatbots gain more quality time that they can use in more critical tasks for their business.

There are two basic and essential features that chatbots are providing:

1. Customer support

No company wouldn’t want to provide 24 hours, 7 days a week support for their customers. Right?

Now you have that solution with chatbot platforms.

Chatbots provide fast responses, and even you can provide the answers to the frequently asked questions added into their knowledge base, for better service to your customers.

2. Virtual Assistant

Basically, with the VA service chatbots are providing, you will be able to transfer a lot of day to day tasks to the chatbot for it to do for you.

They can perform various functions just like a regular Virtual Assistant can that you have hired.

Additionally, chatbots are capable of scheduling meetings for you, updating your calendar and setting up reminders and alarms for your upcoming schedule.

You can even provide a chatbot to work for and help out your teams, while they focus on the central core of the project.

The Right Chatbot Solution for Your Business

The right chatbot solution would be the one that has Artificial Intelligence and NLP features.

What Artificial Intelligence means in chatbot platforms and the reason they call them AI chatbots is that they have the capability to learn via interactions with customers and provide more logical answers.

Plus, when interacting with them, your customers will feel like they are interacting with a real human.

With these chatbot platforms, you will be able to connect to Social Media and add payment methods, as well.

What Your Company Can Gain From a Chatbot  Platform 

Companies can gain from a chatbot platform in many ways, but a couple of them I am compelled to mention are:

  • Growing your customer base.
  • Quicker customer support and feedback.
  • More interactions with your customers.
  • Gathering information about your customers’ style so you can offer them the right products.
  • Increasing work productivity.
  • Will reduce your company’s expenses.

Final Thoughts from ChattyPeople

Instead of hiring a personal assistant or customer support agents, a chatbot will be here for you to provide the quickest possible service.

People like to chat, to interact with someone, and this is the best way that you can provide that experience to your customers.

ChattyPeople is here to help with your bot building experience! Our professional bot building team is standing by right now!

Don’t miss out and log onto Chattypeople.com today to get started. 

Posted by Slobodan S.

Do You Think Chatbots Will Replace People In Customer Support?

Will Chatbots replace people in customer support?

I believe so.

We already have experience with people being replaced with new technology. For example, human agents have been replaced with automated voice features. When you try to call some companies’ customer support, at first, you get a pre-recorded, automated answering machine which will give you options to chose from, and, more than likely, will get a reply for only some of the most frequently asked questions.

Have a more advanced question? Good luck with finding the correct number which corresponds to a live agent.

The difference between chatbots and an automated menu is that chatbots can learn, upgrade and memorize various scenarios via day to day interactions with customers.

Why wait for some automated menu to read all the features when you can get a quick response from a chatbot?

Instead of listening to annoying, “on-hold” music with bad sound quality while waiting to be connected to a customer support agent, you can interact with a chatbot provided by the same company, and get your answers in an instant.

Why even call customer support anymore? It’s a waste of time when all you have to do is go to the business’s website or FB Messenger and ask the bot.

Chatbots are connected 24/7, so the need of being able to get, or offer, excellent customer support, at any time of the day, or night, will no longer be a hassle.

Why Are We Accepting Chatbots?

We accept chatbots because we want high standards. And, it is one of the main reasons for chatbot implementation in the e-Commerce world.

Unfortunately, humans become tired and make mistakes. Sometimes, there is a language barrier, as well. WIth chatbots, all of this is taken care of, and excellent customer service is available 24/7.

I remember, as a child, walking down the sidewalk downtown, and going from one store to the next with my parents in search of basic products that we needed.

All of that has changed with “Superstores,” such as Walmart, where we can find everything that we need while saving a lot of time as opposed to going here and there and waiting in various checkout lines. Plus, there is no longer the problem with dealing with parking the car on the street, as shopping centers offer free parking lots.

With the Internet, again, all of that has changed, as now we don’t even have to leave the comfort of our homes to shop. Thanks to technology, orders process within hours, and shipping is fast.

We are too busy, these days, and with a shortage of time in our busy lives, technology has finally we come up with a solution for saving time and doing our basic errands online.

It’s in some way amusing how we are continually simplifying our way of doing things. For example, going from an old way of shopping, paying bills, etc. to online shopping and paying bills.

And, now, web shopping is changing even more with the use of Facebook and their Messenger App where we can chat with our friends, and in the meantime, do some shopping or pay a bill, all without leaving the App.

Final Thoughts from ChattyPeople 

A human vs. human interaction is still needed for resolving more complex issues that customers have, but with Artificial Intelligence-powered chatbots, things will change in the near future.

In fact, chatbot capacity to learn and advance their human behavior is a hugeleap in the IA world.

Eventually, we will all start to adjust our ways of doing things so we can accomplish full work automatization via chatbots.

If you are interested in building your own chatbot to interact with your customers via your website and even Facebook Messenger, ChattyPeople can help.

We offer a free, start up bot building platform with no coding required. Go to Chattypeople.com, today, to find out more!

Posted by Slobodan S.

4 Ways To Use Chatbots For Marketing

There are many ways that chatbots can help businesses, one of them being marketing.

The word marketing means to go into a market, literally, and to buy or sell products.

With a personal chatbot platform, you can bring the market into one of the most popular chat platforms today ─ Facebook Messenger.

Here’s why you should build your personal chatbot platform today:

1. Establish a Customer Base

The good thing about chatbots is that you will be able to use one of the biggest customer bases in the online world, and that is the Facebook Messenger.

Facebook has a user base of more than 1.2 billion users.

A smart thing would be to open your store within this massive user interface. Facebook already has opened its doors with their Messenger App, and you are the one that needs to take advantage of this and move your brand into the direction of a new technological e-commerce store.

2. Get Consumers to Subscribe

The interaction that your chatbot will have with your customer may be to ask simple questions and help with completing their purchase.

Then, you can offer for them to subscribe to your mailing lists for upcoming promotions and updates for new products.

3. Gain Valuable Customer Insights and Collect Data

Artificial Intelligence that is within chatbots makes them capable of memorizing the behavior of your customers and offer them products that will match their style based on their searches or previous shopping experiences.

With small questions and surveys, you may get ahead and improve your business, overall. By a simple interaction with your chatbot, you can collect data, for example: if your chatbot offers a customer a price search, you can use that and upgrade your product line to be within the most price ranges customers are shopping in, based on their searches.

And, with the survey, you will be able to get more information about what is trendy and what people like to shop for, can generate more qualified leads, and then pursue them.

4. Make Use of the Four “P”s

With the data gathered from your chatbot, you can implement the popular “P Model” and accumulate even more sales.

The Four P Model:

1. Products

With this information, you can provide the customers with what they need based on the data you receive via your chatbot.

For example, what are their concerns with the purchase of a product in regards to returning, exchanging, warranties and overall support?

With this data, you will constantly have the most up-to-date information, on-hand, and can improve your business.

2. Pricing

You can set up the right price for your products based on your customer’s searches or previous purchases. And, with this data, you will be able to stay in front of your competitor.

Keep in mind, when setting up prices, you need to be able to discount the price based on your marketing campaigns and still end up with a profit.

3. Placement

Placement refers to the geographical region your customers live in. Knowing their location via the use of a chatbot will allow you to offer them products that are trendier in their area.

With the information that your chatbot can gather, you will be able to accommodate more kinds of customers (young, business people or families), and with a particular selection of your products, you can target them individually.

4. Promotion

Your chatbot can provide advertisements and deals and target specific customers you have. It can promote the right products to the right customers so you will be able to make more probable sales.

Final Thoughts

Build your own, personal, business chatbot today! Take advantage of what this technological solution has to offer!

Here at ChattyPeople, we can help every step of the way. See how at Chattypeople.com now.

Posted by Slobodan S.

How Enterprise Chatbots Are Revolutionizing Business

Companies with the use of Social Media increase their clientele, and by this, they are increasing their work flow with the need to hire more people.

With human vs. human interactions over regular chat platforms, it takes too much time and effort. Can you imagine responding to thousands of questions from thousands of customers? It is just impossible to be that quick and efficient.

Chatbots are revolutionizing how businesses perform their interactions with their customers, via Social Media.

Here are 3 key features of how Enterprise chatbots are, in fact, changing how businesses interact with their customers:

1. Virtual Assistant

Virtual Assistant, by definition, is a person who provides creative or technical professional assistance along with doing administrative tasks.

With an Enterprise chatbot, you will get no less than an excellent Virtual Assistant, as they are capable of: Updating your client list, maintaining your calendar, setting up meetings, and sending out e-mails, newsletters and so on.

2. Customer Support

With a chatbot at your side, your company will provide the most professional services to your customers.

It will respond in the quickest way possible to customer inquiries by interacting with them and answering questions that they have.

With the possibility to upgrade and learn more, their knowledge-base will become more and more capable of working without evolving human assistance.

Soon chatbots will be able to multi-task and effectively prioritize, when needed, and solve practical problems.

3. Growing Your Customer Base

With targeting customers and pushing promotions through Social Media, chatbots are capable of interacting with potential clients and gathering information from them via simple questions about their needs and styles.

With this feature, chatbots can attract more customers and offer them products that match the criteria of the style they feel comfortable with.

By constantly gathering information from your customers, you will be able to know what people think of current trends and their likes and dislikes so you can make adjustments to your inventory.

Final Thoughts with ChattyPeople

By taking advantages of these chatbot features, you will increase work productivity and your employees will have extra time to work on more important company tasks, for example, working on increasing company revenue.

Not every company has the means to hire a VA for every task, for help with being more productive on projects, or to hire customer support agents to answer all customers’ inquiries accurately.

First of all, there is not enough space in many offices, and the expenses will constantly be increasing.

Here at ChattyPeople, an online bot building platform, we can help you to build your personal chatbot with no need of coding knowledge, and we offer a free basic plan to start.

Create an Enterprise chatbot today and put it to work ASAP.

We will help you to grow your business, and it’s time to start building your chatbot now. Go to Chattypeople.com to get started.

Posted by Slobodan S.

The Future Of Branding And Voice-Activated Chatbots

How far can we go with new ideas?

As ideas are changing the world and our way of living, some are not accepted, others are continuously modified and updated, and some seek simplifying solutions shaped by the needs of the people.

We are searching for tools that can be used on a daily basis which will provide us with aid for the most important tasks while we finish our daily responsibilities.

In this rushed world that we are living in, achieving the most beneficial way to complete tasks is one of the most important things that we are in need of.

How Will Brands and Voice-Activated Chatbots Help Us to Achieve Our Goals? 

Before I begin, let’s define what branding is.

We are surrounded by brands, and we all have our favorites.

Companies are recognized by their distinct logos that they have created for themselves. It could be a sign, a word, certain colors or a mixture of all of these.

With their unique logo and the power of advertisement (marketing), they are building a customer base, and they are continuously trying to expand.

The traditional way that companies used to reach out to customers was via market research in stores, on the streets, via the telephone, or through traditional advertisements (newspaper ads, street billboards, TV commercials, etc.).

However, most of these tactics were time-consuming.

In the “Era of the Internet” and its tools, everything has changed. The globalization of the market, the opportunity to reach customers more quickly, and anywhere, has turned out to be very valuable.

But the most important bits of information we can get is from the consumer about their likes and dislikes, their styles, ways of living, clothing preferences, reading preferences, etc. This all helps brands save time and money.

Changes are All Around Us

We all see the changes around us ─ online through Social Media, e-Commerce and through interactive chatbots. And, these platforms are continuously expanding, giving us new and exciting experiences every single day.

In the past years, developers have pushed forward with chatbot technology and added the most impressive feature yet ─ VOICE!

Speaking is in our nature, as we want to talk among ourselves. So, why not talk with chatbots, as well, who are integrated into online platforms on all our devices?

The way that they come up with machine voice-interaction is extraordinary as we all have used Hello Google, Cortana, Siri and Alexa.

These names have already made history; everyone will remember the first series of voice-activated chatbots. . . And, more are to come.

The Future of Voice-Activated Chatbots

I can say that shortly we will see voice-activated chatbots all around us ─ in the library, stores, train stations, zoos, airports. . . You name it.

Imagine a scenario where you are going to your favorite store to buy new shoes, and a robot approaches you. It will tell you about new products, all according to your previous shopping experiences and the styles you prefer.

I can see myself in an automated Uber cab, where the car talks to me and gives me recommendations along my route, or gives suggestions of what I can experience at my destination.

I know, for sure, that brands will continually upgrade the features of this technology, for example, when I book a flight using Google as a search engine, Google reminds me of my flight on my calendar.

And, in the future, I won’t be surprised if my Hello Google device sets the alarm for me the morning of the trip and confirms with me by saying something as “I`m going to wake you up tomorrow morning earlier so you can get to the airport on time. I`m expecting more traffic than usual at the time you need to travel. And, I have already reserved a Uber ride for you at 7 AM. Do you confirm?”

How great would that be?

Final Thoughts

Brands will provide us with their chatbot services, and they will shape the way of our future, day by day.

For help with building your free chatbot platform, visit us at Chattypeople.com and make a new account. Absolutely no coding is required, and we are here to help every step of the way.

Posted by Slobodan S.

Enterprise Chatbot Solution Manual

2017 will be remembered as the “Year of the Chatbots,” and their enterprise use.

The most recognized companies are already taking advantage of this technology, for example, Facebook, who in the past couple of months, has added over 33,000 chatbots, integrating them into their Messenger platform.

We need to follow their lead and do research so we can jump right into this growing enterprise solution.

Why Chatbots?

Chatbots have proved themselves so far to be very useful and will become the primary solution in the enterprise world.

Let me point out some of the main features that companies use chatbots for:

  • Customer Support
  • Conversational Interface
  • Virtual Assistance
  • Updates
  • Entertainment

Taking Advantage of a Chatbot


You need to put yourself in the shoes of the customers, and only then, will you provide a 5 star-experience for them.

The first thing you need to do is to get to know your customers.

If you own a business or plan to take advantage of chatbot technology starting your business, you will need to gather information about your customers.

Use your experience and research, and data and feedback from your chatbot, to discover the needs of your customers.


A quicker and easier way to take advantage of this technology is to start working with a pre-built chatbot.

One of the best and leading enterprise chatbot building platforms that does this kind of work is us, here at ChattyPeople.

All you need to do to start is to open an account using your email address.

The best part about ChattyPeople is that you can use our free starter plan.


Make the decision of which main menu functions you want your chatbot to perform, how it will react to certain questions, and what will be its first approach ─ The Welcome Message.

For example:

I wanted to experience an interaction first-hand, so through my Messenger App, I contacted Sephora, a chatbot assistant.

Sephora welcomed me and introduced itself. In the next message, I had options to choose from, such as:

I wanted to see how quickly Sephora schedules makeover appointments. First, the chatbot asked me what city I live in. I typed in my zip code, and it took about a second before it provided a list of stores to choose from. When I selected one, instantaneously, it offered available times to make the booking.

I was impressed.

Final Thoughts from ChattyPeople

Get a move-on and start building your personal chatbot today to improve your business and make your customers happy and loyal.

Better yet, give your customers a satisfying and personal 5-star experience!

Our professional bot building team @ ChattyPeople is here to help you build your bot. Plus we will integrate it into your business’s webstore and even Facebook Messenger for you!

You don’t need to know coding or programming, and it’s an easy, step by step process which we will walk you through. Plus, support is only a message away!

Log onto Chattypeople.com today to get started creating your business’s perfect, 5-star enterprise chatbot!

Posted by Slobodan S.


Using Chatbots For Marketing To Increase Engagement

Today, chatbots are based on a pre-written script within their memory, and because of that, they are not able to increase engagement on their own.

Chatbots are in the beta stage, but the AI interface that they work from, and the ability to learn and upgrade their knowledge base, will soon be the number one used tool for doing business.

Engaging your customers more via your online business will provide you a loyal customer base that will give you more profit and generate more revenue.

What is Customer Engagement?  

Customer engagement is the communication between businesses and their customers.

There Are Two Types of Customer Engagement:

Continue reading “Using Chatbots For Marketing To Increase Engagement”

4 Ways To Sell Using Chatbots And Conversational Commerce

Do you know the feeling when you find yourself in the position where you are aware that your business is getting slow?

Can you boost your business’s sales on your own?

Yes, you can! And we, here at ChattyPeople, can show you how!

How Do the Bigger Brands Consistently Stay on Top?

Big brands constantly keep track of new technology.

With this information, they have an advantage over their competitors and chose to act quickly, by adopting and implementing new solutions into their business.

It’s all about being at the right place, in the right moment.

You are, in fact, at the right place and in the right moment.

This is the opportunity to catch the moment while technology is still growing and be in front of your competition by taking advantage of chatbot technology.

Here are four ways you can make sales using your chatbot:

1. Create a Facebook Page

If you haven’t done this already, you should start now.

Take advantage of social media. Facebook offers significant potential for businesses to grow. The possibility to present your business through Facebook is a tremendous opportunity because Facebook has more than 1.2 billion users and growing.

It’s a great way to start building your business back up and to expand your customer base.

2. Make Your Chatbot Able to Sell on Messenger

When you get ready to jump onto the chatbot platform, you need to consider building a chatbot that will be able to sell products on Facebook Messenger.

You need to start working with a company, such as ChattyPeople, that can develop a chatbot with an option to be integrated into to the Messenger platform.

3. Using Your Chatbot as Customer Support

The benefit of having a chatbot is extraordinary, and your imagination is the limit to this new and fast growing technology.

Using a chatbot, you are able to provide your consumers Customer Support, 24/7.

To be able to provide a quick response to your customers’ needs will make you look more professional and you will attract more clients.

People want to use companies that are more responsive than those who are not. Consumers don’t want to waste their time interacting with businesses that provide late responses to their inquires.

By offering customer support with a chatbot, you will satisfy their needs. And you need to be able to use that interaction between your customer and your chatbot, for potential sales, as well.

4. Streamline Payments

Many companies have noticed that their visitors were browsing the website, choosing and adding items to their basket, getting to the payment page, and then not completing their purchase.

By adding PayPal as an option for your checkout process, you will be able to fast-track the checkout process and give your customers a way to pay for their purchases through a well-known payment brand.

Additionally, PayPal payments improve cash flow as they are quicker to transfer funds than traditional card purchases.

How Can You Build Your Own Chatbot if You Don’t Have Experience in Coding?

Here at ChattyPeople, we want to make the process of creating your first chatbot effortless and exciting! No coding required ─ and easily integrate your bot into Facebook Messenger!

Now is the time to take advantage of our 100% free start-up plan by simply creating an account on ChattyPeople’s website.

7 Ways Your AI Is Going To Change Your Day To Day Life

With the progress made in Artificial Intelligence and its integration into gadgets, it’s bound to change our everyday lives.

Here are seven ways how Artificial Intelligence will affect our lives:

1. Calendar Updates

With the use of Artificial Intelligence that our favorite smartphones provide to us, we are already able to transfer some of our daily tasks to these assistants.

They are more than capable of setting up our meetings and updating and keeping track of our calendars for upcoming events that we may have.

With simple voice interaction, AI can text someone or connect our call with the people from our contact list. They can even provide a search for us, for example, “Locate the closest pizza restaurant.”

2. Control Your Environment

We will be able to use voice activated services that our gadgets have to control other smart devices that we have at home.

With this simple voice interaction, we can use, for example, Amazon’s Alexa, to be our personal assistant.

With the ability to learn and grow its knowledge, Artificial Intelligent devices will be able to give us various controls over our home, from setting the thermostat to controlling any other smart device that we own that has Bluetooth capability.

3. Re-order Necessities

We know how we can be occupied with our day to day tasks and keep forgetting to buy or order items on time. These can be products that we use every day.

With the utilization of Artificial Intelligent devices, we will never forget to re-order our favorite coffee, as they will be able to keep track by learning from previous orders we have made and give us a reminder that we might run out of coffee.

Then, they can re-order it for us. Or,  we can simply tell them to reorder our coffee every 15 days.

4. Be Our Companions

We will never be alone; AI will become our companions who will occupy the empty space when we are alone.

5. Provide Entertainment

AI can entertain us with their capabilities.

They can tell a joke, or be our DJ when we have guests. They can tell us a story or read to us one of our favorite books.

AI will become more interactive and will eventually reach self-awareness where we will be able to play even better games with them.

6. Regulate Our Health

With the expansion of our technological world and the inventions of smart gadgets, Artificially Intelligent devices will be able to monitor our health and provide us with suggestions on how to change our diet.d

Additionally, AI will be able to help us in an emergency situation when no one else is around with the option to call 911 on our behalf.

7. Save Us Time

Today, time is one of the most valued things in our lives.

All of the examples mentioned above will provide us with exactly that ─ the time to focus more on other more important tasks in our day to day way of living.

And, for sure, AI will enable us to live a much more quality-filled life and provide more comfort for ourselves.

Final Thoughts

With the use of the technology that is surrounding us, we will become more advanced and take our minds off of repeated and frustrating day-to-day tasks so that we can concentrate on more important aspects of LIFE itself.

7 Ways Bots Can Improve Your Marketing Strategy

The internet has empowered modern consumers, but it has also allowed companies to gain valuable information about their audiences. Online marketing campaigns can be targeted and tailored for specific audiences and market segments, and their success can be measured through an array of impressive metrics.

In addition, the implementation of chatbots can take your marketing campaign a step further. Platforms like ChattyPeople can help you build a bot that will work as a growth-hacking tool and provide consumers with the ultimate user experience.

Chatbots are versatile, so they can have many different uses. I’ve created a guide to help you implement your chatbot into your online marketing strategy, increase revenue, and build a lasting connection with your audience.   

Building a Chatbot

ChattyPeople is among the best chatbot-creating platforms out there because it can help you build an AI-powered chatbot in a matter of minutes. The best part is that you won’t need any coding knowledge to build your bot. With Chattypeople, you can create simple or complex chatbots that can fulfill a number of tasks that range from answering questions to placing orders and managing profile information.

Furthermore, ChattyPeople lets you launch and manage chatbot campaigns that can distribute your content, send personalized offers, and place orders among other things. Chattypeople is free to start, and you can move up to paid plans as your interactions increase.

Advantages of Building a Chatbot

Chatbots have become the new must-have for all marketing campaigns, regardless of size and industry. There are numerous advantages to building a chatbot using Chattypeople, for instance:

  • Reaching your audience through their preferred platform
  • Engaging consumers before your competitors
  • Monetizing your Facebook account
  • Building your sales pipeline
  • Qualifying your leads before they enter your sales funnel
  • Allowing you to personalize marketing campaigns

How to Incorporate a Chatbot to Your Marketing Strategy

Chatbots have been around longer than most people realize. However, technological advancements, such as AI, have transformed the way consumers interact with chatbots.

You can now use a ChattyPeople chatbot to connect with your potential customers through their favorite apps, like Facebook Messenger. Because of this, the ability to personalize, implement, and make money from chatbots through effective marketing has also grown. In order to successfully integrate your chatbot to your online marketing strategy, you have to:

Give Your Chatbot Personality

Your chatbot will work as a direct representative of your brand whenever it interacts with customers, so give it some personality. Chattypeople can help give your bot personality, but the amount of “humanity” will depend heavily on your industry and the image you want your brand to convey.

Medical centers and financial institutions need to have a very professional bot with very light, minimal dashes of humor. On the other hand, certain clothing and footwear brands need to build a hip chatbot that can communicate with younger generations.

Distribute Your Content Through Your Bot

Blogs, news releases, and other useful resources can help you prove your expertise and land more customers. However, your content needs to reach your audience in order to be effective.

Chatbots can help you deliver all your fresh content to your audience directly to their social media accounts. Consumers are more receptive to your posts if they are delivered through a familiar channel, and if they are not interested, they will ignore it without causing major disruptions to their routines  

Use Your Chatbot as a Self-Serving Tool

Basic chatbots have limited functionality, but Chattypeople allows you to build a complex bot that can work as a self-serving tool for your customers. This will minimize the amount of time your clients spend managing their account, increasing their user experience and perception of your brand. Because you will spend less time interacting with customers, this should also give you more time to invest in other day-to-day operations.

Offer a Direct Sales Channel

Chattypeople helps you connect your chatbot to different e-commerce platforms. You can then program your bot to take orders directly through comments, posts, and private messages. Your chatbot can even help consumers find different items, tell them if they are in stock, place orders, and manage their shipping details, all through Facebook Messenger.

Make Your Bot Proactive

It’s been about a year since Facebook released its chatbots on Messenger, so many consumers are still unsure how to even use chatbots. Program your chatbot to be proactive, and offer solutions to customers that go beyond the usual “What can I do for you?” script. Instead, create a bot that asks your consumers open-ended and close-ended questions to narrow down what they really need.  

Collect Information

With Chattypeople, you can create a chatbot that gathers information about your consumers before they enter your funnel, some of this includes:

  • Location
  • Age
  • Gender
  • Status
  • Employment history
  • Education level
  • Interests and hobbies
  • Phone number
  • Email address

Personalize Suggestion

Once you gather information through your chatbot, you can build campaigns that cater to each specific segment. This will help you qualify the leads you receive, see where they are in the buyer’s journey, and send them personalized offers that are more likely to catch their attention and become sales.


The success of any online marketing campaign depends heavily on organization, and chatbots are no exception. You have to look at what you want your bot to achieve and choose attainable goals. Look at the features your bot has, make sure they all work properly on all platforms and devices, and use them as selling points for your brand.  

Use the steps outlined above to build a functional Chattypeople chatbot and start implementing it to your marketing campaign to make the most out of your social media pages.