An Intelligent Virtual Assistant is a software operator that is able to perform undertakings or administrations for a person, also called a chatbot.
A survey conducted in May this year found that the most used AI chatbots in the US market are :
- Siri: Apple’s interface ─ 34%
- Hello Google: Google`s Assistant ─ 19%
- Alexa: Amazon ─ 6%
- Cortana: Microsoft ─ 4%
- Apple’s HomePod Speaker was announced in June and wasn’t included in the survey.
Facebook Messenger Assistant projected that it would be accessible to several million on Messenger by the end of 2017.
Google and Apple have substantially introduced bases of clients on cell phones, and Microsoft has an outgoing, pre-installed base of Windows PC users with Cortana working through telephone and Bluetooth speakers, as well.
We need to point out that Amazon stands out with the ability to put in online, web-based, business requests via Alexa.
Enterprise Chatbots and Voice Activation Gadgets are Changing the World
Voice activated bots, such as Google Now, Alexa, Cortana and Siri are preinstalled into the OS to be able to do searches online.
Expectations are that in the year 2020, over 200 billion searches will be done by use of voice. In upcoming years, there are going to be more than 3.5 billion voice activated gadgets, and less than 5% are going to have classic keyboard base consoles. In this way, it affects homes, autos, trade, managing an account, training and every other man vs. machine-based interaction.
Amazon’s Echo and Echo-dot are gadgets controlled by voice that read books, the news and recordings, plays your favorite radio station, answers questions, gives you reports, activity and climate changes, provides information on nearby organizations, gives sports scores and timetables, control lights, switches and indoor regulators, arranges a Uber or orders Domino’s, and additionally, utilizes the Voice Service of Amazon`s Alexa.
Other platforms like Google Now or Microsoft’s Cortana can, without much of a stretch, help make our lives much easier with a lot of options, such as overseeing timetables, track packages and check on upcoming flights.
Our growing dependence on chatbot platforms operated by voice has multiplied the ascent of machine vs. machine correspondence, and this will have a genuine effect on the future outcome of how we make payments, do business and interact with home gadgets.
We have found ourselves at the intersection of how we are performing our online searches. With the fast development of messaging applications, there is the contention that the fate of e-commerce and searches will be, by default, pre-installed within the platform itself with chatbots as VAs.
This includes Google Assistant and Facebook Messenger Searches, and e-business will unquestionably change in the following years.
A Strategy for Cooperation
AI Virtual Assistants work using:
- Text (online talk), particularly in a texting application or other application
- Voice, for instance with an Amazon Echo gadget, or iPhone`s Siri
- By speaking into the Apple TV remote or Comcast remote when you are searching content via voice
Some VAs have options with various techniques of interaction, for example, Google Assistant through chat using the Google`s Allo application and by talking through Google Home speakers.