How Enterprise Chatbots Are Revolutionizing Business

Companies with the use of Social Media increase their clientele, and by this, they are increasing their work flow with the need to hire more people.

With human vs. human interactions over regular chat platforms, it takes too much time and effort. Can you imagine responding to thousands of questions from thousands of customers? It is just impossible to be that quick and efficient.

Chatbots are revolutionizing how businesses perform their interactions with their customers, via Social Media.

Here are 3 key features of how Enterprise chatbots are, in fact, changing how businesses interact with their customers:

1. Virtual Assistant

Virtual Assistant, by definition, is a person who provides creative or technical professional assistance along with doing administrative tasks.

With an Enterprise chatbot, you will get no less than an excellent Virtual Assistant, as they are capable of: Updating your client list, maintaining your calendar, setting up meetings, and sending out e-mails, newsletters and so on.

2. Customer Support

With a chatbot at your side, your company will provide the most professional services to your customers.

It will respond in the quickest way possible to customer inquiries by interacting with them and answering questions that they have.

With the possibility to upgrade and learn more, their knowledge-base will become more and more capable of working without evolving human assistance.

Soon chatbots will be able to multi-task and effectively prioritize, when needed, and solve practical problems.

3. Growing Your Customer Base

With targeting customers and pushing promotions through Social Media, chatbots are capable of interacting with potential clients and gathering information from them via simple questions about their needs and styles.

With this feature, chatbots can attract more customers and offer them products that match the criteria of the style they feel comfortable with.

By constantly gathering information from your customers, you will be able to know what people think of current trends and their likes and dislikes so you can make adjustments to your inventory.

Final Thoughts with ChattyPeople

By taking advantages of these chatbot features, you will increase work productivity and your employees will have extra time to work on more important company tasks, for example, working on increasing company revenue.

Not every company has the means to hire a VA for every task, for help with being more productive on projects, or to hire customer support agents to answer all customers’ inquiries accurately.

First of all, there is not enough space in many offices, and the expenses will constantly be increasing.

Here at ChattyPeople, an online bot building platform, we can help you to build your personal chatbot with no need of coding knowledge, and we offer a free basic plan to start.

Create an Enterprise chatbot today and put it to work ASAP.

We will help you to grow your business, and it’s time to start building your chatbot now. Go to to get started.

Posted by Slobodan S.

The Future Of Branding And Voice-Activated Chatbots

How far can we go with new ideas?

As ideas are changing the world and our way of living, some are not accepted, others are continuously modified and updated, and some seek simplifying solutions shaped by the needs of the people.

We are searching for tools that can be used on a daily basis which will provide us with aid for the most important tasks while we finish our daily responsibilities.

In this rushed world that we are living in, achieving the most beneficial way to complete tasks is one of the most important things that we are in need of.

How Will Brands and Voice-Activated Chatbots Help Us to Achieve Our Goals? 

Before I begin, let’s define what branding is.

We are surrounded by brands, and we all have our favorites.

Companies are recognized by their distinct logos that they have created for themselves. It could be a sign, a word, certain colors or a mixture of all of these.

With their unique logo and the power of advertisement (marketing), they are building a customer base, and they are continuously trying to expand.

The traditional way that companies used to reach out to customers was via market research in stores, on the streets, via the telephone, or through traditional advertisements (newspaper ads, street billboards, TV commercials, etc.).

However, most of these tactics were time-consuming.

In the “Era of the Internet” and its tools, everything has changed. The globalization of the market, the opportunity to reach customers more quickly, and anywhere, has turned out to be very valuable.

But the most important bits of information we can get is from the consumer about their likes and dislikes, their styles, ways of living, clothing preferences, reading preferences, etc. This all helps brands save time and money.

Changes are All Around Us

We all see the changes around us ─ online through Social Media, e-Commerce and through interactive chatbots. And, these platforms are continuously expanding, giving us new and exciting experiences every single day.

In the past years, developers have pushed forward with chatbot technology and added the most impressive feature yet ─ VOICE!

Speaking is in our nature, as we want to talk among ourselves. So, why not talk with chatbots, as well, who are integrated into online platforms on all our devices?

The way that they come up with machine voice-interaction is extraordinary as we all have used Hello Google, Cortana, Siri and Alexa.

These names have already made history; everyone will remember the first series of voice-activated chatbots. . . And, more are to come.

The Future of Voice-Activated Chatbots

I can say that shortly we will see voice-activated chatbots all around us ─ in the library, stores, train stations, zoos, airports. . . You name it.

Imagine a scenario where you are going to your favorite store to buy new shoes, and a robot approaches you. It will tell you about new products, all according to your previous shopping experiences and the styles you prefer.

I can see myself in an automated Uber cab, where the car talks to me and gives me recommendations along my route, or gives suggestions of what I can experience at my destination.

I know, for sure, that brands will continually upgrade the features of this technology, for example, when I book a flight using Google as a search engine, Google reminds me of my flight on my calendar.

And, in the future, I won’t be surprised if my Hello Google device sets the alarm for me the morning of the trip and confirms with me by saying something as “I`m going to wake you up tomorrow morning earlier so you can get to the airport on time. I`m expecting more traffic than usual at the time you need to travel. And, I have already reserved a Uber ride for you at 7 AM. Do you confirm?”

How great would that be?

Final Thoughts

Brands will provide us with their chatbot services, and they will shape the way of our future, day by day.

For help with building your free chatbot platform, visit us at and make a new account. Absolutely no coding is required, and we are here to help every step of the way.

Posted by Slobodan S.

Enterprise Chatbot Solution Manual

2017 will be remembered as the “Year of the Chatbots,” and their enterprise use.

The most recognized companies are already taking advantage of this technology, for example, Facebook, who in the past couple of months, has added over 33,000 chatbots, integrating them into their Messenger platform.

We need to follow their lead and do research so we can jump right into this growing enterprise solution.

Why Chatbots?

Chatbots have proved themselves so far to be very useful and will become the primary solution in the enterprise world.

Let me point out some of the main features that companies use chatbots for:

  • Customer Support
  • Conversational Interface
  • Virtual Assistance
  • Updates
  • Entertainment

Taking Advantage of a Chatbot


You need to put yourself in the shoes of the customers, and only then, will you provide a 5 star-experience for them.

The first thing you need to do is to get to know your customers.

If you own a business or plan to take advantage of chatbot technology starting your business, you will need to gather information about your customers.

Use your experience and research, and data and feedback from your chatbot, to discover the needs of your customers.


A quicker and easier way to take advantage of this technology is to start working with a pre-built chatbot.

One of the best and leading enterprise chatbot building platforms that does this kind of work is us, here at ChattyPeople.

All you need to do to start is to open an account using your email address.

The best part about ChattyPeople is that you can use our free starter plan.


Make the decision of which main menu functions you want your chatbot to perform, how it will react to certain questions, and what will be its first approach ─ The Welcome Message.

For example:

I wanted to experience an interaction first-hand, so through my Messenger App, I contacted Sephora, a chatbot assistant.

Sephora welcomed me and introduced itself. In the next message, I had options to choose from, such as:

I wanted to see how quickly Sephora schedules makeover appointments. First, the chatbot asked me what city I live in. I typed in my zip code, and it took about a second before it provided a list of stores to choose from. When I selected one, instantaneously, it offered available times to make the booking.

I was impressed.

Final Thoughts from ChattyPeople

Get a move-on and start building your personal chatbot today to improve your business and make your customers happy and loyal.

Better yet, give your customers a satisfying and personal 5-star experience!

Our professional bot building team @ ChattyPeople is here to help you build your bot. Plus we will integrate it into your business’s webstore and even Facebook Messenger for you!

You don’t need to know coding or programming, and it’s an easy, step by step process which we will walk you through. Plus, support is only a message away!

Log onto today to get started creating your business’s perfect, 5-star enterprise chatbot!

Posted by Slobodan S.


Using Chatbots For Marketing To Increase Engagement

Today, chatbots are based on a pre-written script within their memory, and because of that, they are not able to increase engagement on their own.

Chatbots are in the beta stage, but the AI interface that they work from, and the ability to learn and upgrade their knowledge base, will soon be the number one used tool for doing business.

Engaging your customers more via your online business will provide you a loyal customer base that will give you more profit and generate more revenue.

What is Customer Engagement?  

Customer engagement is the communication between businesses and their customers.

There Are Two Types of Customer Engagement:

Continue reading “Using Chatbots For Marketing To Increase Engagement”

4 Ways To Sell Using Chatbots And Conversational Commerce

Do you know the feeling when you find yourself in the position where you are aware that your business is getting slow?

Can you boost your business’s sales on your own?

Yes, you can! And we, here at ChattyPeople, can show you how!

How Do the Bigger Brands Consistently Stay on Top?

Big brands constantly keep track of new technology.

With this information, they have an advantage over their competitors and chose to act quickly, by adopting and implementing new solutions into their business.

It’s all about being at the right place, in the right moment.

You are, in fact, at the right place and in the right moment.

This is the opportunity to catch the moment while technology is still growing and be in front of your competition by taking advantage of chatbot technology.

Here are four ways you can make sales using your chatbot:

1. Create a Facebook Page

If you haven’t done this already, you should start now.

Take advantage of social media. Facebook offers significant potential for businesses to grow. The possibility to present your business through Facebook is a tremendous opportunity because Facebook has more than 1.2 billion users and growing.

It’s a great way to start building your business back up and to expand your customer base.

2. Make Your Chatbot Able to Sell on Messenger

When you get ready to jump onto the chatbot platform, you need to consider building a chatbot that will be able to sell products on Facebook Messenger.

You need to start working with a company, such as ChattyPeople, that can develop a chatbot with an option to be integrated into to the Messenger platform.

3. Using Your Chatbot as Customer Support

The benefit of having a chatbot is extraordinary, and your imagination is the limit to this new and fast growing technology.

Using a chatbot, you are able to provide your consumers Customer Support, 24/7.

To be able to provide a quick response to your customers’ needs will make you look more professional and you will attract more clients.

People want to use companies that are more responsive than those who are not. Consumers don’t want to waste their time interacting with businesses that provide late responses to their inquires.

By offering customer support with a chatbot, you will satisfy their needs. And you need to be able to use that interaction between your customer and your chatbot, for potential sales, as well.

4. Streamline Payments

Many companies have noticed that their visitors were browsing the website, choosing and adding items to their basket, getting to the payment page, and then not completing their purchase.

By adding PayPal as an option for your checkout process, you will be able to fast-track the checkout process and give your customers a way to pay for their purchases through a well-known payment brand.

Additionally, PayPal payments improve cash flow as they are quicker to transfer funds than traditional card purchases.

How Can You Build Your Own Chatbot if You Don’t Have Experience in Coding?

Here at ChattyPeople, we want to make the process of creating your first chatbot effortless and exciting! No coding required ─ and easily integrate your bot into Facebook Messenger!

Now is the time to take advantage of our 100% free start-up plan by simply creating an account on ChattyPeople’s website.

5 Chatbot Experts You Need To Know

The Internet is full of chatbot discussions, what they can do for us, and how will they help and change our lives.

Since last year’s chatbot fever, solution makers have risen up and committed their lives to pursuing this exciting, new technology and to helping companies spread their services through chatbot platforms.

Here are 5 chatbot experts you should be following:

1. Murray Newlands

Entrepreneur, Investor, Business Adviser and Speaker

Newlands started his career as a lawyer, but at the age of 23, pursued a different path ─ a much more creative path ─ by becoming an entrepreneur and opening his own agency for creative marketing and public relations.

Murray Newlands is the author of Online Marketing: A User’s Manual, and he has also published How to Get PR for Your Startup: Traction and Content Marketing Strategies for Professionals.

He is a founder of, an online invoicing company, and, one of the best chatbot platform solutions for creating AI chatbots that can be integrated into Facebook Messenger.

Newlands wants to help entrepreneurs and marketers in large and medium size companies by offering chatbot solutions with his free start-up plan.

Murray Newlands was recognized by Entrepreneur Magazine as one of the top influential marketers in the world today.

2. Sujan Patel

Entrepreneur, Marketer and Founder of WedProfit or Mailshake

Sujan Patel is an entrepreneur and marketer with thirteen years of experience.

He has helped Turbotax, Mint and Salesforce to grow their companies.

Additionally, Patel is co-founder of &

He has many publications on chatbot technology at and

3. Michael Perry

Co-founder and CEO of Kit CRM

Perry’s company was acquired by Shopify, and now he is a Product Director at Shopify.

4. Simon Robic

Product Manager at iAdvize

Robic is the founder of Bringr, and works as a Product Manager at iAdvize,

Simon Robic believes that AI chatbots are guided by humans and will have bigger effects on the quality of customer service that companies want to provide to their customers.

5. Alex Lebrun

Bot Trainer at Facebook

Alex Lebrun is the co-founder of, the voice recognition startup. was sold to Facebook, and now he is part of Facebook’s team and works as a Bot Trainer.

7 Ways Your AI Is Going To Change Your Day To Day Life

With the progress made in Artificial Intelligence and its integration into gadgets, it’s bound to change our everyday lives.

Here are seven ways how Artificial Intelligence will affect our lives:

1. Calendar Updates

With the use of Artificial Intelligence that our favorite smartphones provide to us, we are already able to transfer some of our daily tasks to these assistants.

They are more than capable of setting up our meetings and updating and keeping track of our calendars for upcoming events that we may have.

With simple voice interaction, AI can text someone or connect our call with the people from our contact list. They can even provide a search for us, for example, “Locate the closest pizza restaurant.”

2. Control Your Environment

We will be able to use voice activated services that our gadgets have to control other smart devices that we have at home.

With this simple voice interaction, we can use, for example, Amazon’s Alexa, to be our personal assistant.

With the ability to learn and grow its knowledge, Artificial Intelligent devices will be able to give us various controls over our home, from setting the thermostat to controlling any other smart device that we own that has Bluetooth capability.

3. Re-order Necessities

We know how we can be occupied with our day to day tasks and keep forgetting to buy or order items on time. These can be products that we use every day.

With the utilization of Artificial Intelligent devices, we will never forget to re-order our favorite coffee, as they will be able to keep track by learning from previous orders we have made and give us a reminder that we might run out of coffee.

Then, they can re-order it for us. Or,  we can simply tell them to reorder our coffee every 15 days.

4. Be Our Companions

We will never be alone; AI will become our companions who will occupy the empty space when we are alone.

5. Provide Entertainment

AI can entertain us with their capabilities.

They can tell a joke, or be our DJ when we have guests. They can tell us a story or read to us one of our favorite books.

AI will become more interactive and will eventually reach self-awareness where we will be able to play even better games with them.

6. Regulate Our Health

With the expansion of our technological world and the inventions of smart gadgets, Artificially Intelligent devices will be able to monitor our health and provide us with suggestions on how to change our diet.d

Additionally, AI will be able to help us in an emergency situation when no one else is around with the option to call 911 on our behalf.

7. Save Us Time

Today, time is one of the most valued things in our lives.

All of the examples mentioned above will provide us with exactly that ─ the time to focus more on other more important tasks in our day to day way of living.

And, for sure, AI will enable us to live a much more quality-filled life and provide more comfort for ourselves.

Final Thoughts

With the use of the technology that is surrounding us, we will become more advanced and take our minds off of repeated and frustrating day-to-day tasks so that we can concentrate on more important aspects of LIFE itself.

20 Chatbot Conferences You Seriously Cannot Miss


Listed here are 20 chatbot conference that you seriously don’t want to miss this year!

1. Predictive Analytics World

When: October 29 – November 2, 2017

Where: New York, NY

  • Will be packed with the top machine learning and predictive analytics experts, practitioners, authors, business thought leaders and keynote speakers.


2. 13th AAAI Conference on Artificial Intelligence

When: October 5-9, 2017.

Where: Will be held at the Snowbird Ski and Summer Resort in Snowbird, Utah,

  • The 13th AAAI Conference on Artificial Intelligence and Interactive Digital Entertainment (AIIDE’17).
  • AIIDE’17 is the thirteenth annual conference and the sixteenth overall event sponsored by AAAI on the topic of AI and Interactive Entertainment.


3. The AI Summit San Francisco

When: September 27-28, 2017

Where: Regency Center, San Francisco

  • The event dedicated to AI applications for enterprises securing your place at the forefront of technological innovation.
  • The 6th Edition.



When: October 16–18, 2017

Where: Seattle-Bellvue, WA

  • The leading conference for analytics and data science training brings together the brightest minds in data to share their expertise and help you realize your analytics goals, faster.
  • The Fastest Path to Achieving Your Analytics Goals.



When: December 11-13, 2017

Where: Boston, MA

Conference Program Topics Includes:
  • Conversational Interaction and NLP – AI and Cyber security – AI and Real Time IoT
  • AI: Follow the Money – AI in Sales and Marketing – AI and IT Operations
  • AI Startup Lightning Panel–Cognitive Aware Robotics–Innovation in the Enterprise–AI in Retail
  • AI Computing in the Edge – AI Disruption: Market Opportunities and Threats–AI in the Cloud –
  • Global 2000 Deployment Case Studies – User Interfaces and Customer Experience–
  • AI Technology Solutions Showcase – Cocktail Receptions – and much more!



When: Sept. 28 & 29, 2016

Where: Fair Market, Austin, TX

  • Ready to join the world of bots, AI or machine learning?
  • The first, fastest, biggest and most disruptive, total-digital conference around.


7. VB Summit 2017-Riding the AI wave

When: October 23 & 24

Where: Berkeley


8. AI EXPO North America

When: November 29-30, 2017

Where: Santa Clara Convention Center

  • The AI Expo will showcase the next generation technologies and strategies from the AI world.


9. Minds Mastering Machines

When:  October 9-11, 2017

Where: London, UK

  • MMM will bring together experts in artificial intelligence, machine learning and data science to help architects, developers and CIOs like you get on the path to a more intelligent, technological future.


10. AI ASIA 2017

When: October 30-31

Where: Art Science Museum, Singapore

  • Showcasing real-life scenarios and products by Asia’s most innovative companies.


11. Monage

When: October 24th-26, 2017

Where: Boston Public Library, Boston, MA

  • This invitation is for YOU to explore the future of the conversational web.
  • MoNage is going to explore the FUTURE of the Conversational Web; The CONVERGENCE of Computing, AI, Communications and the underlying ecosystems.
  • This conference is ideal for Investors, Entrepreneurs, Strategists, Thinkers and ANYONE who is interested in what will be the NEXT BIG THING.


12. UTTR Conference on Chatbots & A.I.

When: October 3, 2017

Where: Strand Palace Hotel, London

  • UTTR is a conference and trade show on chatbots: the technology and the business.
  • The event covers artificial intelligence, NLP (natural language processes), bot systems, incident response, messaging platforms, customer service and mobile and desktop apps.
  • It is for venture capital, entrepreneurs, brands, developers and engineers.

13. IJCAI is the International Joint Conference on Artificial Intelligence

When:  August 2017

Where: Melbourne, Australia

  • The main international gathering of researchers in AI.


14. ChatbotConf 2017

When: October 2-3, 2017

Where: Erste Campus, Viena, Austria

  • Listen to world class experts in the international chatbot space and learn more about the current development and outlook of messaging.


15. Web Summit

When: November 6-9, 2017

Where: Lisbon, Portugal

  • Web Summit started as a simple idea in 2010: Let’s connect the technology community with all industries, both old and new. It seems to resonate.
  • Web Summit has grown to become the “largest technology conference in the world.”


16. AI Europe

When: November 20-21, 2017

Where: Queen Elizabeth II Conference Centre, London

  • AI EUROPE 2017 proposes you to focus on the three most actionable topics in AI for your company through two days of extensive learning and networking Conferences & Exhibitions.


17. RPA & AI Summit

When: November 27-29, 2017

Where: London, UK

  • The world decision makers and doers in process excellence and shared services met in London this November to collaborate on the direction of Robotics Process Automation and Artificial Intelligence, share best practice, and discover the strategies, tactics and initiatives industry leaders are already implementing for business success. 2017 is our 2nd year of bringing this growing and exciting industry together!

18. Humans and Robots

When: Thursday 9th November 2017

Where: Central Methodist Church, York

  • The fourth DotYork Conference will take place this Autumn at York’s Central Methodist Church, a grade 2 listed building just a stone’s throw from York’s most iconic street, The Shambles.


19. AWS RE: Invent 2017

When: November 27- December 1, 2017

Where: Las Vegas, NV

  • Building a natural user experience.


20. Conversational Interaction Conference

When: Feb 5-6, 2018

Where: San Jose, CA

7 Ways Bots Can Improve Your Marketing Strategy

The internet has empowered modern consumers, but it has also allowed companies to gain valuable information about their audiences. Online marketing campaigns can be targeted and tailored for specific audiences and market segments, and their success can be measured through an array of impressive metrics.

In addition, the implementation of chatbots can take your marketing campaign a step further. Platforms like ChattyPeople can help you build a bot that will work as a growth-hacking tool and provide consumers with the ultimate user experience.

Chatbots are versatile, so they can have many different uses. I’ve created a guide to help you implement your chatbot into your online marketing strategy, increase revenue, and build a lasting connection with your audience.   

Building a Chatbot

ChattyPeople is among the best chatbot-creating platforms out there because it can help you build an AI-powered chatbot in a matter of minutes. The best part is that you won’t need any coding knowledge to build your bot. With Chattypeople, you can create simple or complex chatbots that can fulfill a number of tasks that range from answering questions to placing orders and managing profile information.

Furthermore, ChattyPeople lets you launch and manage chatbot campaigns that can distribute your content, send personalized offers, and place orders among other things. Chattypeople is free to start, and you can move up to paid plans as your interactions increase.

Advantages of Building a Chatbot

Chatbots have become the new must-have for all marketing campaigns, regardless of size and industry. There are numerous advantages to building a chatbot using Chattypeople, for instance:

  • Reaching your audience through their preferred platform
  • Engaging consumers before your competitors
  • Monetizing your Facebook account
  • Building your sales pipeline
  • Qualifying your leads before they enter your sales funnel
  • Allowing you to personalize marketing campaigns

How to Incorporate a Chatbot to Your Marketing Strategy

Chatbots have been around longer than most people realize. However, technological advancements, such as AI, have transformed the way consumers interact with chatbots.

You can now use a ChattyPeople chatbot to connect with your potential customers through their favorite apps, like Facebook Messenger. Because of this, the ability to personalize, implement, and make money from chatbots through effective marketing has also grown. In order to successfully integrate your chatbot to your online marketing strategy, you have to:

Give Your Chatbot Personality

Your chatbot will work as a direct representative of your brand whenever it interacts with customers, so give it some personality. Chattypeople can help give your bot personality, but the amount of “humanity” will depend heavily on your industry and the image you want your brand to convey.

Medical centers and financial institutions need to have a very professional bot with very light, minimal dashes of humor. On the other hand, certain clothing and footwear brands need to build a hip chatbot that can communicate with younger generations.

Distribute Your Content Through Your Bot

Blogs, news releases, and other useful resources can help you prove your expertise and land more customers. However, your content needs to reach your audience in order to be effective.

Chatbots can help you deliver all your fresh content to your audience directly to their social media accounts. Consumers are more receptive to your posts if they are delivered through a familiar channel, and if they are not interested, they will ignore it without causing major disruptions to their routines  

Use Your Chatbot as a Self-Serving Tool

Basic chatbots have limited functionality, but Chattypeople allows you to build a complex bot that can work as a self-serving tool for your customers. This will minimize the amount of time your clients spend managing their account, increasing their user experience and perception of your brand. Because you will spend less time interacting with customers, this should also give you more time to invest in other day-to-day operations.

Offer a Direct Sales Channel

Chattypeople helps you connect your chatbot to different e-commerce platforms. You can then program your bot to take orders directly through comments, posts, and private messages. Your chatbot can even help consumers find different items, tell them if they are in stock, place orders, and manage their shipping details, all through Facebook Messenger.

Make Your Bot Proactive

It’s been about a year since Facebook released its chatbots on Messenger, so many consumers are still unsure how to even use chatbots. Program your chatbot to be proactive, and offer solutions to customers that go beyond the usual “What can I do for you?” script. Instead, create a bot that asks your consumers open-ended and close-ended questions to narrow down what they really need.  

Collect Information

With Chattypeople, you can create a chatbot that gathers information about your consumers before they enter your funnel, some of this includes:

  • Location
  • Age
  • Gender
  • Status
  • Employment history
  • Education level
  • Interests and hobbies
  • Phone number
  • Email address

Personalize Suggestion

Once you gather information through your chatbot, you can build campaigns that cater to each specific segment. This will help you qualify the leads you receive, see where they are in the buyer’s journey, and send them personalized offers that are more likely to catch their attention and become sales.


The success of any online marketing campaign depends heavily on organization, and chatbots are no exception. You have to look at what you want your bot to achieve and choose attainable goals. Look at the features your bot has, make sure they all work properly on all platforms and devices, and use them as selling points for your brand.  

Use the steps outlined above to build a functional Chattypeople chatbot and start implementing it to your marketing campaign to make the most out of your social media pages.


Chatbots For Customer Support Are The Future Of Your Brand

With Social Media and Facebook, the way we do business has changed, and is reshaping still. With the all-in-one-place that Facebook is providing, and with Facebook Messenger, the interaction with consumers has evolved, and will continue to do so.

Customer Support Reshaped to Customer Care

As companies expand their customer base, they are in need of a call center that provides customer support. However, with social media, the possibilities are there to reach potential customers worldwide, and call centers do not provide the necessary tools for obtaining satisfied consumers.

From call centers, we have moved to e-mail support, but have to wait at least 24 – 48 hours for a response, and it just becomes frustrating.

The brands that have been in business for many years go with the technological flow, as they use every tool provided in this technological world we are living in.

With the utilization of chatbots, customer support can be reached 24/7 and provide customer care to all their consumers.

Who is the Future Consumer and What Do They Want?

Our children are the future consumers, and for them, interacting with gadgets will be in their nature. For me, from time to time, I love to use older forms of technology, for example:

I was using my old Samsung flip-flop mobile phone that I had, mainly because the battery was great, and I was able to use this phone for calling for a couple of days before charging the battery.

But the funniest thing happened to me. My daughter took the phone, opened it, and ask me “Is this a phone, Daddy? What can I do with it?”

I was laughing and said, “Well, what is the purpose of a phone ─ to make and receive calls.” She said,” That’s it?” It`s cute. She is used to having a touch screen phone and Siri where she can interact with the phone like a friend. Then, I remembered that she doesn’t know what an audio cassette is or floppy disk is either, and I started telling her what kind of stuff we were using when we were kids.

My daughter is a millennial kid. She is a kid that is living with the gadgets of her time. She is a kid where Alexa is a part of the living room, and when she walks in, she says, “Alexa, play Taylor Swift,”

Businesses don’t want to put themselves in a situation where future consumers won’t be able to reach them. I remember a scene from one of my favorite movies, “I Robot” where Will Smith (Detective Spooner) and Dr. Calvin (Bridget Moynahan) are inside Detective Spooner`s apartment, and there is an audio player (an older device) that she tries to turn on by saying, “Play.” Then, she presses the button, and the JVC turns on, and it is really loud. Dr. Calvin addresses the player by saying, “End program, cancel.” Detective Spooner shuts it off by using a remote control.

This is a science fiction movie that gives us a glimpse into a possible 2035.

FInal Thoughts

It’s time to act quickly on chatbot technology if you own a business, as chatbot platforms are a must-have technology for the future.

Now is the time to be prepared and brace the future of technology.