Chatbots have started to reshape the way we do business and the way we work. They are popping up everywhere and showing us better ways on how we can improve our performance and better the workflow.
Here are eight examples of how chatbots have enchanted some of the main industries in our business world:
E-commerce has become the way we shop, and with use of chatbot technology, this will become the only way we shop. The malls and physical stores will practically be a presentation place for brands, and the use of chatbots will spread out from the digital world. This is how innovative thinking and implementation of this technology has enchanted this sector.
Amazon has provided Echo devices to their customers and spiced up the shopping experience with a talking chatbot within these devices, known as Alexa. Alexa is an AI-powered chatbot that will help you to order and keep track of the things you need. Amazon, with its innovative ideas, successfully became the number one retailer in the e-commerce world. And, now, they are a leader in the industry which puts Walmart in second place.
Walmart, one of the consumers’ favorite retail stores, has recently partnered with Google to offer Amazon’s Alexa experience to their customers, as well. The game is on, and I believe that Walmart will try to reach the top, once again.
4. Customer Service
Customer service has become an industry where companies are trying to better peoples’ experiences with their brands. This sector has had multiple changes in the past decade, and all the attempts were not that satisfactory. With chatbot use in this domain, we hope that we will skip some annoying traditional ways of communicating with our favorite brands.
5. 1-800 Calls
Using hotlines is frustrating enough without the mere thought of calling them. Staying on the phone, waiting to be connected to talk to someone, and getting a simple answer to a simple question needs to change. And the tunes that the companies use are so annoying which gives people a negative vibe, even more so.
6. Automated Menus
The automated menu is part of 1-800 calls. They can help us with some information that can save some time, but they are not fast. Listening to the whole menu all over again until you hear the number you need to press is time-consuming.
7. Customer Lines
Going to the bank and waiting for your turn to reach a teller feels like you are in a slow-motion warp field. This is hard enough as it is, and they made it even harder and stranger. Before, every teller had a line for themselves, but now we all go through some weird zig-zag of a line, and the slow-motion field is even more enchanted with this weirdness, as we wait for our turn to be called to the next available teller.
Insurance has had a good leap with the use of Apps. Mobile Apps simplify things, and we can avoid going to see an Insurance Agent, which saves time. With the use of chatbots, we will avoid calling in a claim to a representative for minor accidents. Chatbots can provide us a way to upload photos of the accident and fill out a simple questioner, which helps us to make a claim faster. This is just the start for the insurance industry and the use of chatbots, as soon we will have fully automated chatbot agents that will provide us with the customer care that we deserve.
Final Thoughts from ChattyPeople
Chatbots will take away awkward scenarios for reaching simple solutions. They have the knowledge base to respond instantly and offer us the solution that we need. Thanks to the chatbots — and their way of easing our lives.
Every company needs to provide a customer service representative that will help their customers resolve the issues that they have. A chatbot can provide you with just that and will save you money, as well.
Having an active program, such as a chatbot, that can serve more customers at once is a change that you should take advantage of.
Luckily for you, you are at the right place.
Here at ChattyPeople, we have a Bot Building Platform that will help you to build a chatbot with no coding required. It’s easy to use and will provide you with a chatbot that your customers deserve.
Take advantage of our starter plan and start building your chatbot for free. Register today; ChattyPeople is here to help.
Posted by Slobodan S.