Millennials are born with technological advancements and are seeking to implement more technology in their lives, as it’s natural to them.
This is why chatbots may become the most used technology in the near future.
How Have Millennials Used Chatbots so Far?
Everyday use of smartphones and tablet devices are making Millennials addicted to chatbots. The purpose is to simplify things and to get information fast, and that is why the chatbot expansion is happening.
The most popular chatbots and pioneers in this field are the AI programs created by our favorite brands. This is how brands and their users are connected:
- Siri from the Apple interface – 34%
- Hello Google, Google`s Assistant – 19%
- Alexa from Amazon – 6%
- Cortana from Microsoft – 4%
Millennials rely on this technology, and they trust it in so many ways. We all use Google Maps or iPhone’s Navigation and count on their direction without question.
This is one example of how Millennials are creating a friendly connection with chatbot technology.
It is, for sure, that in the upcoming years, Millennials and chatbot relationships will escalate as a friendship like nothing seen before.
Chatbots are Jumping into the Real World
Chatbots and their use will transform from a computer-used program to a device that will provide this technology outside of the digital world.
There are so many robot devices that will appear on the market in the next few years that will change our interaction with technology. Our kids will play with toys that will interact through voice with them, and we will all have a family robot that will change our home.
All of this and more devices will come soon into our lives, and it will be the actual beginning of the chatbot era. For this innovative use of chatbot technology, we must thank Amazon, and their Echo devices, as Amazon was the pioneer in this field and they were the first to break the boundaries with Alexa.
Alexa was meant to be a shopping assistant that will ease and better our shopping experience within Amazon. However, this is just the beginning, as soon there will be more devices created with AI that will deliver much more.
E-commerce is a Top Industry that Provides Chatbots
Companies are trying to target Millennials using new channels of communications and chatbots are proving to be more efficient than ever before.
Millennia’s have a significant role in e-Commerce business; there are roughly 80 million Millennials in the US today. This number is proving enough that Millennials are the generation that is in control of today’s market.
In fact, they spend approximately 600 billion of dollars each year, and this number will increase up to 1.4 trillion of dollars by 2020.
Final Thoughts with ChattyPeople
Chatbots have the tendency to be useful, and for the time being, they may not be Millennials’ best friends, but they are the friends that they can rely on.
In the near future, their role in Millennials’ lives will grow, and maybe they will become the best friend that everyone wants.
Use our platform, here at ChattyPeople, which we provide for free, and build a chatbot for your business. With the starter plan, it is free to get started, and with our platform, it easy to create your own chatbot.
Posted by Slobodan S.