5 Ways How Chatbots Have Impacted The Travel Industry

 

Chatbots are among us, and they are expanding because of the needs of the people getting information quick and easy.

They are proven to be our best pals when necessary, and with the travel industry, that is what we need.

Here are 5 ways how chatbots impacted the travel industry and how they can help us to simplify our vacation plans:

1. Do the Search for Us

Finding the right accommodation and travel route that fits your needs can be a little tricky doing it the old fashion way.

With the use of chatbots, we are skipping on the phone delays and late responses from the sales agents. Instead of calling from one to another travel agency, we can do that with a use of a program.

The most important aspect is that they are able to find the cheapest price that is provided on various sites and save us some money.

2. Book

The ability to instantly book online saves time and gives us the opportunity to catch and secure the deal we found immediately.

3. Info

Information is everything, and searching websites looking for answers, is time-consuming and can get a little frustrating.

For example:

  • Baggage allowance
  • Time you need to get to the airport
  • What gate we need to use
  • Where can we find the lounge bar
  • Is there a kids corner
  • A well-trained bot can provide information about the surrounding areas and give us tips and suggestions for sightseeing or a good restaurant close buy from the location of our accommodation

A bot can tell us all of this info instantly.

4. Update

The constant updates will give us a piece of mind that the flight is on time, delayed even canceled.

With these kind of updates, we can prepare up front and adjust, if needed.

5. 24/7 Support

Having someone that we are able to contact 24/7 about some unexpected issue is extremely helpful.

Imagine having your own personal travel guide who can help during your travel; it can be your companion that can provide the right information at the right time.

The connection between the chatbot and the internet can be a powerful tool if used correctly.

Can you imagine sightseeing a new city and the chatbot knowing your location and interests, giving you constant suggestions that will provide you a better experience in the city ─ instead of looking at the map and doing searches on the phone ─ instead of losing time ─ you can know that you won’t miss the things you like.

Final Thoughts From ChattyPeople

If you own a travel agency, you need to rethink why you haven’t built a chatbot yet.

Here at ChattyPeople, we can help you create your customized chatbot that will provide the experience that your clients deserve.

With the right tool, and good people ─ ChattyPeople ─ you can only gain, and the best thing is, that it’s free to start.

Posted by Slobodan S.